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Software · head to head

Lightspeed Retail vs UpKeep

Lightspeed Retail logo

Lightspeed Retail

Software

Point of sale and retail management system

From
$89/month
Rated
-
Full reviewWebsite
UpKeep logo

UpKeep

Software

Mobile-first maintenance management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only UpKeep has a free tier, so it costs nothing to try first.
  • Each has a real cost: Lightspeed Retail high pricing starts at USD 89/month (Basic plan), escalating to USD 289/month for Plus tier with advanced features; UpKeep offline mobile mode limited to Professional tier and above
  • They diverge on capability: Lightspeed Retail covers Point of sale, UpKeep covers Work order management.

Where they differ

Only the attributes on which Lightspeed Retail and UpKeep actually diverge.

Attributes where Lightspeed Retail and UpKeep differ
AttributeLightspeed RetailUpKeep
Starting price$89/monthFree
Free tierNoYes
PlatformsWeb, iPad, Cloud-basedWeb, iOS, Android
Founded20052014

Identical on both: pricing model (Unknown), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Lightspeed Retail

  • Point of sale
  • Inventory management
  • Customer management
  • Omnichannel selling
  • Analytics
  • Employee management
  • Loyalty programs
  • Hardware compatibility

Only in UpKeep

  • Work order management
  • Preventive maintenance
  • Asset management
  • Mobile-first
  • SAP
  • Oracle
  • Salesforce
  • QuickBooks

What people use each for

The jobs each tool is most often brought in to do.

Lightspeed Retail

No use cases recorded yet. See the Lightspeed Retail review.

UpKeep

  • Preventive and reactive maintenance schedulingnot Lightspeed Retail
  • Work order management across multiple locationsnot Lightspeed Retail
  • Asset lifecycle tracking and compliancenot Lightspeed Retail

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Lightspeed Retail

  • High pricing starts at USD 89/month (Basic plan), escalating to USD 289/month for Plus tier with advanced features
  • Limited integrations with third-party platforms, particularly challenging for Shopify inventory sync
  • Inventory synchronization issues reported with backordered products and bulk updates
  • Customer support response times can be slow despite 24/7 availability
  • System crashes and performance degradation reported during high-traffic periods

UpKeep

  • Offline mobile mode limited to Professional tier and above
  • Per-user pricing model; costs scale significantly with team size
  • Free trial available but tier details not documented; duration unspecified

Pricing, plan by plan

Lightspeed Retail

$89/month
  • Basic$89/month
    • One register
    • Integrated payments
    • Inventory management
  • Core$149/month
    • All Basic features
    • Expanded eCommerce capabilities
    • Phone support access
  • Plus$289/month
    • All Core features
    • API access
    • Custom workflows

UpKeep

Free

No published plan breakdown. See the UpKeep review.

Which should you pick?

Choose Lightspeed Retail if

  • You need point of sale.
  • You work on Web, iPad, Cloud-based.
  • You also want inventory management.
Lightspeed Retail review

Choose UpKeep if

  • You need work order management.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want preventive maintenance.
UpKeep review

Questions people ask

Is Lightspeed Retail or UpKeep better?
Neither clearly leads. Lightspeed Retail starts at $89/month and UpKeep at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Lightspeed Retail or UpKeep?
UpKeep has a free tier; the other does not. Paid plans start at $89/month for Lightspeed Retail and Free for UpKeep.
Does Lightspeed Retail or UpKeep run on more platforms?
Lightspeed Retail runs on Web, iPad, Cloud-based. UpKeep runs on Web, iOS, Android.
Can I use UpKeep for free?
Yes. UpKeep has a free tier, so you can try it without paying. Lightspeed Retail starts at $89/month.
What can Lightspeed Retail do that UpKeep cannot?
Lightspeed Retail covers Point of sale, Inventory management, Customer management, Omnichannel selling. UpKeep covers Work order management, Preventive maintenance, Asset management, Mobile-first.

Answered from the vendors’ own pages

Lightspeed Retail: What payment processing rates does Lightspeed Retail charge?

Lightspeed Retail charges 1.5% for card-present payment processing via Lightspeed Payments.

Source
Lightspeed Retail: Does Lightspeed Retail offer API access?

Yes. API access and custom workflows are available in the Plus plan (USD 289/month), enabling advanced customization and integrations.

Source
Lightspeed Retail: Does Lightspeed support multi-location management?

Yes. All Lightspeed Retail plans support multi-location inventory management with centralized control, though additional location and register costs apply as businesses scale.

Source
Lightspeed Retail: What customer support options are available?

All Lightspeed Retail plans include 24/7 customer support via chat and phone for Core and Plus plans.

Source
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Related pages

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