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CRM · head to head

lemlist vs Zoho Desk

lemlist logo

lemlist

CRM

Multichannel cold outreach platform for email, LinkedIn, SMS and calling

From
$55/month
Free plan
No
Full reviewWebsite
Zoho Desk logo

Zoho Desk

Customer Support

Context-aware help desk software

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Zoho Desk has a free tier, so it costs nothing to try first.
  • Each has a real cost: lemlist no standalone free plan, only a 14-day trial after which new campaigns cannot be launched without upgrading.; Zoho Desk free plan caps at three user licenses; paid plans (Express, Standard, Professional, Enterprise) are billed annually to get the listed rate, with monthly billing costing more, and light user seats are priced separately from full agent seats
  • They diverge on capability: lemlist covers Multichannel sequences, Zoho Desk covers Ticket management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which lemlist and Zoho Desk actually diverge.

Attributes where lemlist and Zoho Desk differ
AttributelemlistZoho Desk
Starting price$55/monthFree
Free tierNoYes
Platformsweb, apiWeb, Ios, Android
CategoryCRMCustomer Support
Founded20181996

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in lemlist

  • Multichannel sequences
  • Lead database
  • Deliverability hub
  • AI agents
  • CRM integrations
  • API, CLI and MCP access

Only in Zoho Desk

  • Ticket management
  • Multi-channel support
  • AI assistant
  • Automation
  • Knowledge base
  • Reporting
  • Zoho CRM
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

lemlist

  • Running multichannel outbound campaigns across email and LinkedInnot Zoho Desk
  • Finding verified emails and phone numbers for prospectsnot Zoho Desk
  • Protecting sender reputation with automated inbox warm-upnot Zoho Desk
  • Combining calling and messaging into a single outreach sequencenot Zoho Desk

Zoho Desk

  • Multi-channel supportnot lemlist
  • IT help desknot lemlist
  • Customer servicenot lemlist

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

lemlist

  • No standalone free plan, only a 14-day trial after which new campaigns cannot be launched without upgrading.
  • Multichannel plan pricing scales per sender/user, which can get costly for larger teams.
  • Enterprise features like SSO/SAML require a custom-priced plan and a 5-user minimum.
  • Advanced AI agent capabilities are newer and less proven than long-established outreach features.

Zoho Desk

  • Free plan caps at three user licenses; paid plans (Express, Standard, Professional, Enterprise) are billed annually to get the listed rate, with monthly billing costing more, and light user seats are priced separately from full agent seats

Pricing, plan by plan

lemlist

$55/month
  • Email$55/month
    • 50,000 emails/month
    • Unlimited users
    • Email and phone finder
  • Multichannel$87/month
    • Unlimited emails and messages
    • 5 senders per user
    • LinkedIn, SMS and WhatsApp automation
  • Enterprise$undefined/mo
    • 5+ users minimum
    • Dedicated account manager
    • SSO/SAML security

Zoho Desk

Free
  • FreeFree
    • 3 agents
    • Email ticketing
    • Help center
  • Standard$14/month
    • Social channels
    • Workflow automation
    • Customer happiness ratings
  • Professional$23/month
    • Multi-department
    • Round-robin assignment
    • Custom fields
  • Enterprise$40/month
    • AI Zia
    • Multi-brand help center
    • Advanced analytics

Which should you pick?

Choose lemlist if

  • You need multichannel sequences.
  • You work on web, api.
  • You also want lead database.
lemlist review

Choose Zoho Desk if

  • You need ticket management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want multi-channel support.
Zoho Desk review

Questions people ask

Is lemlist or Zoho Desk better?
Neither clearly leads. lemlist starts at $55/month and Zoho Desk at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, lemlist or Zoho Desk?
Zoho Desk has a free tier; the other does not. Paid plans start at $55/month for lemlist and Free for Zoho Desk.
Does lemlist or Zoho Desk run on more platforms?
lemlist runs on web, api. Zoho Desk runs on Web, Ios, Android.
Can I use Zoho Desk for free?
Yes. Zoho Desk has a free tier, so you can try it without paying. lemlist starts at $55/month.
What is lemlist best used for?
lemlist is most often used for running multichannel outbound campaigns across email and linkedin, finding verified emails and phone numbers for prospects, protecting sender reputation with automated inbox warm-up, combining calling and messaging into a single outreach sequence. Of those, running multichannel outbound campaigns across email and linkedin and finding verified emails and phone numbers for prospects are not what Zoho Desk is typically brought in for.
What can lemlist do that Zoho Desk cannot?
lemlist covers Multichannel sequences, Lead database, Deliverability hub, AI agents. Zoho Desk covers Ticket management, Multi-channel support, AI assistant, Automation.

Answered from the vendors’ own pages

lemlist: What does lemlist cost?

lemlist's Email plan starts at $55/month (billed annually) for 50,000 emails, the Multichannel plan starts at $87/month for unlimited emails and messages plus LinkedIn/SMS/WhatsApp, and Enterprise is custom-priced.

Source
Zoho Desk: What is the starting price and trial period?

Zoho Desk offers a free forever plan with 3 user licenses, plus paid tiers starting from ₹420 per user per month when billed annually. A 15-day free trial is available without requiring a credit card.

Source
lemlist: Is there a free plan, and what are its limits?

lemlist offers a 14-day free trial with full Multichannel plan access and no credit card required; after the trial, the account remains accessible but new campaigns cannot be launched without a paid subscription.

Source
Zoho Desk: Are there lock-ins or hidden costs?

No lock-ins and no hidden costs. Once your 15-day free trial ends, your plan automatically downgrades to the free plan.

Source
lemlist: What does lemlist integrate with?

lemlist integrates with CRMs like HubSpot, Salesforce and Pipedrive, automation tools like Zapier, Make and n8n, VoIP platforms such as Aircall and Ringover, and offers API, CLI and MCP access.

Source
Zoho Desk: What payment methods are accepted?

Zoho Desk accepts Visa, MasterCard, American Express, and PayPal. Bank transfer or check transfer is accepted for yearly subscriptions.

Source
Zoho Desk: Are there discounts for annual commitments?

Yes, Zoho Desk offers discounts on upfront annual commitments, with savings up to 34% off monthly rates.

Source
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