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Live Chat & Chatbots · head to head

Kore.ai vs IBM Watson Assistant

Kore.ai logo

Kore.ai

Live Chat & Chatbots

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite
IBM Watson Assistant logo

IBM Watson Assistant

Live Chat & Chatbots

IBM's enterprise AI platform for conversational experiences

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only IBM Watson Assistant has a free tier, so it costs nothing to try first.
  • Each has a real cost: Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.; IBM Watson Assistant listed on UK G-Cloud 14 at £112 per instance per month, submitted directly by IBM United Kingdom Limited for IBM watsonx Assistant
  • They diverge on capability: Kore.ai covers Conversational AI, IBM Watson Assistant covers NLU engine.

Where they differ

Only the attributes on which Kore.ai and IBM Watson Assistant actually diverge.

Attributes where Kore.ai and IBM Watson Assistant differ
AttributeKore.aiIBM Watson Assistant
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile, Messaging, Voice, IVRWeb, Mobile, Messaging, Voice, Contact centers
Founded20141911

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Workflow automation
  • Oracle
  • API
  • IVR support

Only in IBM Watson Assistant

  • NLU engine
  • Dialogue management
  • Integration with Watson services
  • Slack
  • Teams
  • Contact centers support

Both cover

  • Multi-language
  • Salesforce
  • SAP
  • Web support
  • Mobile support
  • Messaging support
  • Voice support

What people use each for

The jobs each tool is most often brought in to do.

Kore.ai

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

IBM Watson Assistant

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

Both are used for customer engagement, lead generation, customer support, sales automation, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kore.ai

  • The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.

IBM Watson Assistant

  • Listed on UK G-Cloud 14 at £112 per instance per month, submitted directly by IBM United Kingdom Limited for IBM watsonx Assistant

Pricing, plan by plan

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

IBM Watson Assistant

Free
  • FreeFree
    • Basic chatbot
    • Limited interactions
  • Plus$140/month
    • Unlimited interactions
    • Advanced features
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Which should you pick?

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Choose IBM Watson Assistant if

  • You need nlu engine.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging, Voice, Contact centers.
  • You also want dialogue management.
IBM Watson Assistant review

Questions people ask

Is Kore.ai or IBM Watson Assistant better?
Neither clearly leads. Kore.ai starts at On request and IBM Watson Assistant at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kore.ai or IBM Watson Assistant?
IBM Watson Assistant has a free tier; the other does not. Paid plans start at On request for Kore.ai and Free for IBM Watson Assistant.
Does Kore.ai or IBM Watson Assistant run on more platforms?
Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. IBM Watson Assistant runs on Web, Mobile, Messaging, Voice, Contact centers.
Can I use IBM Watson Assistant for free?
Yes. IBM Watson Assistant has a free tier, so you can try it without paying. Kore.ai starts at On request.
What is Kore.ai best used for?
Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation.
What can Kore.ai do that IBM Watson Assistant cannot?
Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Oracle. IBM Watson Assistant covers NLU engine, Dialogue management, Integration with Watson services, Slack. Both handle Multi-language, Salesforce, SAP, Web support.
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