Sales Enablement · head to head
Avoma vs Koncert
Avoma
Sales Enablement
Meeting assistant, scheduler and conversation intelligence sold as separate priced layers
- From
- $19/month
- Rated
- -
Koncert
Sales Enablement
Four separate diallers, including agent-assisted calling, for outbound teams that live on the phone
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Avoma conversation Intelligence, the capability most buyers actually want, is a 29 US dollar per seat add-on rather than part of the plan, so the real cost of a working sales configuration is at least 53 per user per month against a 19 headline.; Koncert pricing is not published; the pricing page shows placeholder numbers rather than real rates and directs you to sales, which makes it impossible to compare cost per seat against Orum or Nooks without entering a sales cycle.
- They diverge on capability: Avoma covers AI meeting assistant, Koncert covers AI Parallel Dialer.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Avoma and Koncert actually diverge.
Identical on both: free tier (No), user rating (Not yet rated), category (Sales Enablement).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Avoma
- AI meeting assistant
- Custom note templates
- Scheduling
- CRM sync
- Conversation intelligence
- Revenue intelligence
- Ask Avoma
- Lead router
Only in Koncert
- AI Parallel Dialer
- AI Flow Dialer
- Agent-Assisted Dialer
- Click Dialer
- Local presence
- Caller ID health monitoring
- Remote Coach
- Remote Salesfloor
What people use each for
The jobs each tool is most often brought in to do.
Avoma
- A ten-person sales team that wants CRM-ready call notes and booking links without buying a note-taker and a scheduler separatelynot Koncert
- A customer success group that needs every renewal conversation summarised against a fixed template so handovers stop losing contextnot Koncert
- A founder-led sales motion where the founder wants to review call recordings for coaching but cannot justify an enterprise conversation intelligence contractnot Koncert
- A team with many internal attendees who only need a few people recording, since viewers and collaborators do not consume paid seatsnot Koncert
Koncert
- A sales development team selling into enterprises where decision makers sit behind switchboards and a software dialler alone cannot reach themnot Avoma
- An outbound organisation whose numbers are being flagged as spam and which needs caller ID health monitoring and rotation as a managed capabilitynot Avoma
- A distributed sales team that has lost the ambient pressure of a shared calling floor and wants Remote Salesfloor to recreate itnot Avoma
- A team that wants to run different dialler modes for different segments, parallel for volume lists and click-to-call for named accountsnot Avoma
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Avoma
- Conversation Intelligence, the capability most buyers actually want, is a 29 US dollar per seat add-on rather than part of the plan, so the real cost of a working sales configuration is at least 53 per user per month against a 19 headline.
- Seat ceilings are baked into tiers, with Startup capped at 25 seats and Organization at 100, so growth forces a plan change for headcount reasons alone rather than feature reasons.
- Conversation intelligence on the Organization tier is explicitly limited, meaning teams discover which parts are missing after they have committed to an annual contract.
- Deal and forecast analytics are considerably shallower than dedicated revenue intelligence platforms, so an organisation that grows into serious pipeline inspection will replace the add-on rather than expand it.
- Summary quality depends on the note template being maintained, and teams that never configure templates get generic recaps that nobody reads, which quietly turns the subscription into an expensive transcript archive.
Koncert
- Pricing is not published; the pricing page shows placeholder numbers rather than real rates and directs you to sales, which makes it impossible to compare cost per seat against Orum or Nooks without entering a sales cycle.
- Parallel dialling connects representatives so fast that they arrive on a live call with no time to recall prior context, and reviewers report this pushes reps onto a rigid script and degrades conversation quality even as dial volume rises.
- Koncert supplies TCPA-supporting features but not legal cover, and parallel and agent-assisted dialling attract regulatory attention in several jurisdictions, so the compliance burden and any liability stay with your organisation.
- Selling four dialler products rather than one means the capability you evaluated may not be the one you bought, and switching modes or mixing them across a team frequently involves renegotiating the contract.
- The agent-assisted dialler bills for human labour rather than software seats, so its cost scales with call volume rather than headcount and can rise sharply during a campaign push in a way a per-seat budget does not anticipate.
Pricing, plan by plan
Avoma
$19/month- Startup$19/month
- Up to 25 paid seats
- Unlimited AI meeting assistant
- Automatic recording and transcription
- Organization$24/month
- Up to 100 paid seats
- Everything in Startup
- Custom AI topics and templates
- Enterprise$39/month
- Minimum 10 paid seats
- Everything in Organization
- Org-wide Ask Avoma
- Conversation Intelligence add-on$29/month
- Per seat, on top of a base plan
- Talk ratios and topic tracking
- Keyword alerts and coaching
Koncert
On request- Koncert$undefined/year
- AI Parallel Dialer
- AI Flow Dialer
- Agent-Assisted Dialer
Which should you pick?
Choose Avoma if
- You need ai meeting assistant.
- You work on Web, iOS, Android, Chrome extension.
- You also want custom note templates.
Choose Koncert if
- You need ai parallel dialer.
- You work on Web, API.
- You also want ai flow dialer.
Questions people ask
- Is Avoma or Koncert better?
- Neither clearly leads. Avoma starts at $19/month and Koncert at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Avoma or Koncert?
- Avoma starts at $19/month and Koncert at On request.
- Does Avoma or Koncert run on more platforms?
- Avoma runs on Web, iOS, Android, Chrome extension. Koncert runs on Web, API.
- What is Avoma best used for?
- Avoma is most often used for a ten-person sales team that wants crm-ready call notes and booking links without buying a note-taker and a scheduler separately, a customer success group that needs every renewal conversation summarised against a fixed template so handovers stop losing context, a founder-led sales motion where the founder wants to review call recordings for coaching but cannot justify an enterprise conversation intelligence contract, a team with many internal attendees who only need a few people recording, since viewers and collaborators do not consume paid seats. Of those, a ten-person sales team that wants crm-ready call notes and booking links without buying a note-taker and a scheduler separately and a customer success group that needs every renewal conversation summarised against a fixed template so handovers stop losing context are not what Koncert is typically brought in for.
- What can Avoma do that Koncert cannot?
- Avoma covers AI meeting assistant, Custom note templates, Scheduling, CRM sync. Koncert covers AI Parallel Dialer, AI Flow Dialer, Agent-Assisted Dialer, Click Dialer.
Answered from the vendors’ own pages
Avoma: Is 19 US dollars the real price?
Only for the base meeting assistant on annual billing. Adding Conversation Intelligence takes it to 53 per user per month, and Revenue Intelligence takes it to 82.
Koncert: What is Koncert previously called?
ConnectLeader. The company rebranded to Koncert while retaining the same dialler technology lineage.
Avoma: Do I pay for people who only watch recordings?
No. Viewers and collaborators are free. Paid seats are only required for users whose own meetings are recorded.
Koncert: What is the agent-assisted dialler?
Human agents place calls and navigate gatekeepers, phone trees and receptionists, connecting your representative only when a live decision maker is on the line.
Avoma: Does it replace my scheduling tool?
For most teams, yes. Group and round-robin booking arrive on the Organization tier; Startup includes 1:1 links only.
Koncert: Is pricing published?
No. The pricing page shows placeholder figures and directs visitors to contact sales for a quote scoped by dialler type and seat count.
Avoma: Is it a Gong replacement?
Not at the enterprise end. Avoma covers the common conversation intelligence use cases at a fraction of the price but does not match Gong on deal analytics or coaching depth.
Koncert: Is parallel dialling legally safe?
Koncert provides TCPA-supporting features and holds SOC 2 Type II and GDPR compliance, but the calling organisation remains responsible for regulatory compliance in each jurisdiction it dials into.
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