Softwr

Technology · head to head

Jira vs Userpilot

Jira logo

Jira

Technology

The #1 software development tool used by agile teams

From
Free
Rated
-
Full reviewWebsite
Userpilot logo

Userpilot

Technology

Product analytics and in-app onboarding platform.

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jira free tier strictly limited to 10 users with only 2 GB storage; unsuitable for growing teams; Userpilot starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jira and Userpilot actually diverge.

Attributes where Jira and Userpilot differ
AttributeJiraUserpilot
PlatformsCloud, WebWeb, iOS, Android, API
Founded2002Unknown

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Technology).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira

  • Scrum boards
  • Kanban boards
  • Roadmaps
  • Agile reporting
  • Custom workflows
  • Issue tracking
  • Sprint planning
  • DevOps integration

Only in Userpilot

Nothing recorded that Jira does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Jira

  • Software development teams leveraging AI-powered Rovo for trend analysis and bottleneck identificationnot Userpilot
  • Organisations requiring integrated issue tracking, project planning, and team alignment toolsnot Userpilot
  • Enterprises with 1,000+ users needing advanced analytics, security controls, and custom deployment optionsnot Userpilot

Userpilot

  • SaaS companies optimising user onboarding and activationnot Jira
  • Product teams collecting user feedback and identifying churn drivers via session replaynot Jira
  • Customer success teams using in-app guides and contextual helpnot Jira
  • Growth teams orchestrating multi-channel campaigns across email and in-appnot Jira
  • Product managers measuring adoption and engagement across user cohortsnot Jira

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira

  • Free tier strictly limited to 10 users with only 2 GB storage; unsuitable for growing teams
  • Per-seat pricing ($7.91–$14.54/user/month) accumulates significantly for large teams; 50-person team costs £3,955–7,270 monthly
  • Enterprise tier requires annual billing and sales contact; no transparent per-user pricing available
  • Premium features (cross-team planning, advanced automation) available only at $14.54/user/month tier or above

Userpilot

  • Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
  • Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
  • Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
  • Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
  • Enterprise pricing not published; custom negotiations required for large-scale deployments

Pricing, plan by plan

Jira

Free
  • FreeFree
    • Up to 10 users
    • 2 GB storage
    • 100 automation rule runs per month
  • Standard$7.91/user/month
    • Up to 100,000 users per site
    • 250 GB storage
    • 1,700 automation rule runs per month
  • Premium$14.54/user/month
    • Unlimited storage
    • 1,000 rule runs per month per paid user
    • 70 credits per user monthly for Rovo
  • Enterprise$null/custom
    • 150 credits per user monthly for Rovo
    • Multiple sites (up to 150)
    • Unlimited automation rule runs

Userpilot

Free
  • Starter$299/month
    • Up to 2,000 monthly active users
    • In-app engagement
    • User segmentation
  • Growth$849/month (marked 'Most Popular')
    • 2,000 to 100,000 monthly active users
    • All Starter features
    • Advanced product analytics
  • Enterprise$undefined/variable
    • Custom monthly active user levels
    • All Growth features
    • Premium integrations

Which should you pick?

Choose Jira if

  • You need scrum boards.
  • You want to start without paying.
  • You work on Cloud, Web.
  • You also want kanban boards.
Jira review

Choose Userpilot if

  • You want to start without paying.
  • You work on Web, iOS, Android, API.
Userpilot review

Questions people ask

Is Jira or Userpilot better?
Neither clearly leads. Jira starts at Free and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira or Userpilot?
Jira starts at Free and Userpilot at Free.
Does Jira or Userpilot run on more platforms?
Jira runs on Cloud, Web. Userpilot runs on Web, iOS, Android, API.
Can I use Jira for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jira best used for?
Jira is most often used for software development teams leveraging ai-powered rovo for trend analysis and bottleneck identification, organisations requiring integrated issue tracking, project planning, and team alignment tools, enterprises with 1,000+ users needing advanced analytics, security controls, and custom deployment options. Of those, software development teams leveraging ai-powered rovo for trend analysis and bottleneck identification and organisations requiring integrated issue tracking, project planning, and team alignment tools are not what Userpilot is typically brought in for.
What can Jira do that Userpilot cannot?
Jira covers Scrum boards, Kanban boards, Roadmaps, Agile reporting.

Answered from the vendors’ own pages

Jira: What is Jira's free tier?

Jira's Free plan supports up to 10 users, includes 2 GB storage, allows 100 automation rule runs per month, and provides community support only. Ideal for small teams or evaluation.

Source
Userpilot: What is included in the free trial?

Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.

Source
Jira: How much does Jira Standard cost?

Jira Standard costs $7.91 per user per month and includes 250 GB storage, 1,700 automation rule runs per month, Rovo Search/Chat/Agents, and 9/5 regional support with 2-hour response time for critical issues.

Source
Userpilot: Does Userpilot include session replay?

Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.

Source
Jira: What is included in Jira Premium?

Jira Premium costs $14.54 per user per month and includes unlimited storage, 1,000 rule runs per user per month, 70 monthly Rovo credits, 24/7 support with 1-hour critical response, and 99.9% uptime SLA.

Source
Userpilot: What integrations does Userpilot support?

Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.

Source
Jira: Does Jira offer an Enterprise plan?

Yes, Jira Enterprise is available with custom pricing (contact sales). It includes up to 150 sites, 150 monthly Rovo credits per user, unlimited automation runs, 24/7 support with 30-minute critical response, and 99.95% uptime SLA.

Source
Share

Related pages

More on Jira

More on Userpilot

Keep looking

Other head to heads