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Technology · head to head

PagerDuty vs Userpilot

PagerDuty logo

PagerDuty

Technology

Real-time operations for real-time business

From
$21/month
Rated
-
Full reviewWebsite
Userpilot logo

Userpilot

Technology

Product analytics and in-app onboarding platform.

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Userpilot has a free tier, so it costs nothing to try first.
  • Each has a real cost: PagerDuty aIOps, status pages, and live call routing are expensive add-ons not included in base plans, significantly increasing total cost; Userpilot starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which PagerDuty and Userpilot actually diverge.

Attributes where PagerDuty and Userpilot differ
AttributePagerDutyUserpilot
Starting price$21/monthFree
Pricing modelUnknownsubscription
Free tierNoYes
Founded2009Unknown

Identical on both: platforms (Web, Ios, Android, Api), user rating (Not yet rated), category (Technology).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in PagerDuty

  • Incident response
  • On-call management
  • Alert grouping
  • Escalation policies
  • Mobile incident management
  • Postmortems
  • Status pages
  • Event intelligence

Only in Userpilot

Nothing recorded that PagerDuty does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

PagerDuty

  • Incident managementnot Userpilot
  • On-call schedulingnot Userpilot
  • Real-time alertingnot Userpilot
  • Service reliabilitynot Userpilot
  • Digital operationsnot Userpilot

Userpilot

  • SaaS companies optimising user onboarding and activationnot PagerDuty
  • Product teams collecting user feedback and identifying churn drivers via session replaynot PagerDuty
  • Customer success teams using in-app guides and contextual helpnot PagerDuty
  • Growth teams orchestrating multi-channel campaigns across email and in-appnot PagerDuty
  • Product managers measuring adoption and engagement across user cohortsnot PagerDuty

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

PagerDuty

  • AIOps, status pages, and live call routing are expensive add-ons not included in base plans, significantly increasing total cost
  • Complex escalation policies require workarounds for scheduling patterns beyond basic weekly rotations
  • 5-user minimum requirement forces costs even for small teams, with forced Business tier upgrades adding $12,000+ annually for larger teams

Userpilot

  • Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
  • Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
  • Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
  • Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
  • Enterprise pricing not published; custom negotiations required for large-scale deployments

Pricing, plan by plan

PagerDuty

$21/month

No published plan breakdown. See the PagerDuty review.

Userpilot

Free
  • Starter$299/month
    • Up to 2,000 monthly active users
    • In-app engagement
    • User segmentation
  • Growth$849/month (marked 'Most Popular')
    • 2,000 to 100,000 monthly active users
    • All Starter features
    • Advanced product analytics
  • Enterprise$undefined/variable
    • Custom monthly active user levels
    • All Growth features
    • Premium integrations

Which should you pick?

Choose PagerDuty if

  • You need incident response.
  • You work on Web, Ios, Android, Api.
  • You also want on-call management.
PagerDuty review

Choose Userpilot if

  • You want to start without paying.
  • You work on Web, iOS, Android, API.
Userpilot review

Questions people ask

Is PagerDuty or Userpilot better?
Neither clearly leads. PagerDuty starts at $21/month and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, PagerDuty or Userpilot?
Userpilot has a free tier; the other does not. Paid plans start at $21/month for PagerDuty and Free for Userpilot.
Does PagerDuty or Userpilot run on more platforms?
PagerDuty runs on Web, Ios, Android, Api. Userpilot runs on Web, iOS, Android, API.
Can I use Userpilot for free?
Yes. Userpilot has a free tier, so you can try it without paying. PagerDuty starts at $21/month.
What is PagerDuty best used for?
PagerDuty is most often used for incident management, on-call scheduling, real-time alerting, service reliability. Of those, incident management and on-call scheduling are not what Userpilot is typically brought in for.
What can PagerDuty do that Userpilot cannot?
PagerDuty covers Incident response, On-call management, Alert grouping, Escalation policies.

Answered from the vendors’ own pages

PagerDuty: What is the minimum cost to use PagerDuty?

PagerDuty requires a minimum of 5 users per account. The Professional plan starts at $21 per user per month ($105/month minimum), with annual billing providing 16% discount.

Source
Userpilot: What is included in the free trial?

Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.

Source
PagerDuty: What integrations does PagerDuty support?

PagerDuty integrates with 750+ monitoring, ticketing, and collaboration tools including Datadog, Slack, Jira, ServiceNow, New Relic, and Nagios.

Source
Userpilot: Does Userpilot include session replay?

Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.

Source
PagerDuty: How much does AIOps cost in PagerDuty?

AIOps Intelligence is sold separately as an add-on starting at $699 per month, and is not included in any of the base plans.

Source
Userpilot: What integrations does Userpilot support?

Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.

Source
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