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Customer Support · head to head

Jira Service Management vs OutSystems

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
OutSystems logo

OutSystems

No-Code

Enterprise low-code platform priced by application complexity units, not just users

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page; OutSystems application Objects grow with every screen, table and API an app gains, so a successful app that keeps adding features can push the account into AO overage charges that were not modelled at initial budget time.
  • They diverge on capability: Jira Service Management covers Incident management, OutSystems covers Visual application modelling.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Jira Service Management and OutSystems actually diverge.

Attributes where Jira Service Management and OutSystems differ
AttributeJira Service ManagementOutSystems
Starting priceFreeOn request
Pricing modelsubscriptionApplication Object consumption plus internal and external user packs
Free tierYesNo
CategoryCustomer SupportNo-Code
Founded2002Unknown

Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in OutSystems

  • Visual application modelling
  • Generated deployable code
  • One-click deployment
  • AI-assisted development
  • Application Object governance
  • Prebuilt integrations

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot OutSystems
  • Incident responsenot OutSystems
  • Change managementnot OutSystems
  • Asset trackingnot OutSystems

OutSystems

  • An enterprise replacing custom .NET or Java application development with a governed low-code platform at scalenot Jira Service Management
  • A company building customer-facing portals where the external-user pricing tier (packs of 10,000) is materially cheaper than licensing customers as internal usersnot Jira Service Management
  • An IT department that wants generated, inspectable code rather than a proprietary black-box runtimenot Jira Service Management
  • An organisation with a large existing application portfolio needing centralised governance across many apps built by different teamsnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

OutSystems

  • Application Objects grow with every screen, table and API an app gains, so a successful app that keeps adding features can push the account into AO overage charges that were not modelled at initial budget time.
  • Internal users are sold in packs of 100 and external users in packs of 10,000, so a company just over a pack boundary in either category pays for a full additional pack rather than a handful of extra seats.
  • Entry-level ODC pricing starts around 36,300 US dollars a year before any AO overage or extra user packs, which puts it out of reach for smaller teams evaluating low-code options.
  • Cloud infrastructure and hosting costs are frequently separate from the platform licence, so the all-in bill is higher than the headline subscription figure suggests.
  • Migrating a large application portfolio off OutSystems once built is difficult, since the generated code and platform-specific patterns are not designed for a clean export to standard frameworks.

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

OutSystems

On request
  • ODC Entry$undefined/year
    • Entry-level Application Object allowance included
    • Internal users sold in packs of 100
    • External users sold in packs of 10,000
  • ODC Enterprise$undefined/year
    • Custom AO, user pack and environment volumes
    • Negotiated multi-year enterprise agreements
    • Premium support and dedicated infrastructure options

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose OutSystems if

  • You need visual application modelling.
  • You work on Web, iOS, Android.
  • You also want generated deployable code.
OutSystems review

Questions people ask

Is Jira Service Management or OutSystems better?
Neither clearly leads. Jira Service Management starts at Free and OutSystems at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or OutSystems?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and On request for OutSystems.
Does Jira Service Management or OutSystems run on more platforms?
Jira Service Management runs on Web, Ios, Android. OutSystems runs on Web, iOS, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. OutSystems starts at On request.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what OutSystems is typically brought in for.
What can Jira Service Management do that OutSystems cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. OutSystems covers Visual application modelling, Generated deployable code, One-click deployment, AI-assisted development.

Answered from the vendors’ own pages

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
OutSystems: What is an Application Object?

A unit OutSystems uses to measure application complexity, counting elements such as screens, database tables and exposed APIs; more AOs mean a bigger licence requirement.

OutSystems: Is there a free tier?

OutSystems has offered free or trial tiers historically for evaluation, but production use at any scale runs on paid ODC plans.

OutSystems: How does external user pricing work?

External users, typically customers or partners, are sold in packs of 10,000 at roughly a hundredth of the per-seat cost of internal (employee) user packs.

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