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OutSystems vs Sprinklr Service

OutSystems logo

OutSystems

No-Code

Enterprise low-code platform priced by application complexity units, not just users

From
On request
Rated
-
Full reviewWebsite
Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: OutSystems application Objects grow with every screen, table and API an app gains, so a successful app that keeps adding features can push the account into AO overage charges that were not modelled at initial budget time.; Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.
  • They diverge on capability: OutSystems covers Visual application modelling, Sprinklr Service covers Omnichannel contact center.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which OutSystems and Sprinklr Service actually diverge.

Attributes where OutSystems and Sprinklr Service differ
AttributeOutSystemsSprinklr Service
Pricing modelApplication Object consumption plus internal and external user packsquote
CategoryNo-CodeCustomer Support
FoundedUnknown2009

Identical on both: starting price (On request), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in OutSystems

  • Visual application modelling
  • Generated deployable code
  • One-click deployment
  • AI-assisted development
  • Application Object governance
  • Prebuilt integrations

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • Analytics
  • Salesforce
  • SAP

What people use each for

The jobs each tool is most often brought in to do.

OutSystems

  • An enterprise replacing custom .NET or Java application development with a governed low-code platform at scalenot Sprinklr Service
  • A company building customer-facing portals where the external-user pricing tier (packs of 10,000) is materially cheaper than licensing customers as internal usersnot Sprinklr Service
  • An IT department that wants generated, inspectable code rather than a proprietary black-box runtimenot Sprinklr Service
  • An organisation with a large existing application portfolio needing centralised governance across many apps built by different teamsnot Sprinklr Service

Sprinklr Service

  • Enterprise contact centernot OutSystems
  • Social customer carenot OutSystems
  • Unified CXnot OutSystems
  • Voice of customernot OutSystems

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

OutSystems

  • Application Objects grow with every screen, table and API an app gains, so a successful app that keeps adding features can push the account into AO overage charges that were not modelled at initial budget time.
  • Internal users are sold in packs of 100 and external users in packs of 10,000, so a company just over a pack boundary in either category pays for a full additional pack rather than a handful of extra seats.
  • Entry-level ODC pricing starts around 36,300 US dollars a year before any AO overage or extra user packs, which puts it out of reach for smaller teams evaluating low-code options.
  • Cloud infrastructure and hosting costs are frequently separate from the platform licence, so the all-in bill is higher than the headline subscription figure suggests.
  • Migrating a large application portfolio off OutSystems once built is difficult, since the generated code and platform-specific patterns are not designed for a clean export to standard frameworks.

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

Pricing, plan by plan

OutSystems

On request
  • ODC Entry$undefined/year
    • Entry-level Application Object allowance included
    • Internal users sold in packs of 100
    • External users sold in packs of 10,000
  • ODC Enterprise$undefined/year
    • Custom AO, user pack and environment volumes
    • Negotiated multi-year enterprise agreements
    • Premium support and dedicated infrastructure options

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Which should you pick?

Choose OutSystems if

  • You need visual application modelling.
  • You work on Web, iOS, Android.
  • You also want generated deployable code.
OutSystems review

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Questions people ask

Is OutSystems or Sprinklr Service better?
Neither clearly leads. OutSystems starts at On request and Sprinklr Service at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, OutSystems or Sprinklr Service?
OutSystems starts at On request and Sprinklr Service at On request.
Does OutSystems or Sprinklr Service run on more platforms?
OutSystems runs on Web, iOS, Android. Sprinklr Service runs on Web, Ios, Android.
What is OutSystems best used for?
OutSystems is most often used for an enterprise replacing custom .net or java application development with a governed low-code platform at scale, a company building customer-facing portals where the external-user pricing tier (packs of 10,000) is materially cheaper than licensing customers as internal users, an it department that wants generated, inspectable code rather than a proprietary black-box runtime, an organisation with a large existing application portfolio needing centralised governance across many apps built by different teams. Of those, an enterprise replacing custom .net or java application development with a governed low-code platform at scale and a company building customer-facing portals where the external-user pricing tier (packs of 10,000) is materially cheaper than licensing customers as internal users are not what Sprinklr Service is typically brought in for.
What can OutSystems do that Sprinklr Service cannot?
OutSystems covers Visual application modelling, Generated deployable code, One-click deployment, AI-assisted development. Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base.

Answered from the vendors’ own pages

OutSystems: What is an Application Object?

A unit OutSystems uses to measure application complexity, counting elements such as screens, database tables and exposed APIs; more AOs mean a bigger licence requirement.

Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
OutSystems: Is there a free tier?

OutSystems has offered free or trial tiers historically for evaluation, but production use at any scale runs on paid ODC plans.

Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
OutSystems: How does external user pricing work?

External users, typically customers or partners, are sold in packs of 10,000 at roughly a hundredth of the per-seat cost of internal (employee) user packs.

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