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No-Code · head to head

OutSystems vs Verint

OutSystems logo

OutSystems

No-Code

Enterprise low-code platform priced by application complexity units, not just users

From
On request
Rated
-
Full reviewWebsite
Verint logo

Verint

Customer Support

Enterprise customer engagement and workforce optimisation, taken private by Thoma Bravo and merged with Calabrio

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: OutSystems application Objects grow with every screen, table and API an app gains, so a successful app that keeps adding features can push the account into AO overage charges that were not modelled at initial budget time.; Verint thoma Bravo took Verint private in November 2025 and is combining it with the directly competing Calabrio, so buyers signing multi-year agreements now cannot know which of the two overlapping product lines survives as the strategic one.
  • They diverge on capability: OutSystems covers Visual application modelling, Verint covers Workforce management.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which OutSystems and Verint actually diverge.

Attributes where OutSystems and Verint differ
AttributeOutSystemsVerint
Pricing modelApplication Object consumption plus internal and external user packsquote
PlatformsWeb, iOS, AndroidWeb, Windows
CategoryNo-CodeCustomer Support

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in OutSystems

  • Visual application modelling
  • Generated deployable code
  • One-click deployment
  • AI-assisted development
  • Application Object governance
  • Prebuilt integrations

Only in Verint

  • Workforce management
  • Interaction recording
  • Speech and text analytics
  • Quality management
  • CX automation bots
  • Voice of the customer
  • Knowledge management
  • Open platform connectors

What people use each for

The jobs each tool is most often brought in to do.

OutSystems

  • An enterprise replacing custom .NET or Java application development with a governed low-code platform at scalenot Verint
  • A company building customer-facing portals where the external-user pricing tier (packs of 10,000) is materially cheaper than licensing customers as internal usersnot Verint
  • An IT department that wants generated, inspectable code rather than a proprietary black-box runtimenot Verint
  • An organisation with a large existing application portfolio needing centralised governance across many apps built by different teamsnot Verint

Verint

  • A retail bank with 4,000 agents that must record and retain every advised sale under regulatory obligation and evidence retention on demandnot OutSystems
  • A government service centre running an inherited Avaya estate that needs modern analytics without replacing the telephonynot OutSystems
  • A multinational insurer forecasting across six sites and three languages where a spreadsheet-based rota has stopped scalingnot OutSystems
  • An enterprise wanting analytics over one hundred per cent of interactions because sampled quality scoring keeps missing the failure modes that generate complaintsnot OutSystems

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

OutSystems

  • Application Objects grow with every screen, table and API an app gains, so a successful app that keeps adding features can push the account into AO overage charges that were not modelled at initial budget time.
  • Internal users are sold in packs of 100 and external users in packs of 10,000, so a company just over a pack boundary in either category pays for a full additional pack rather than a handful of extra seats.
  • Entry-level ODC pricing starts around 36,300 US dollars a year before any AO overage or extra user packs, which puts it out of reach for smaller teams evaluating low-code options.
  • Cloud infrastructure and hosting costs are frequently separate from the platform licence, so the all-in bill is higher than the headline subscription figure suggests.
  • Migrating a large application portfolio off OutSystems once built is difficult, since the generated code and platform-specific patterns are not designed for a clean export to standard frameworks.

Verint

  • Thoma Bravo took Verint private in November 2025 and is combining it with the directly competing Calabrio, so buyers signing multi-year agreements now cannot know which of the two overlapping product lines survives as the strategic one.
  • The catalogue is licensed piece by piece, including individually priced automation bots, so the quoted platform figure is rarely the figure you end up paying once the analytics, recording and bot modules are all in scope.
  • Implementations routinely run six to twelve months and effectively require a partner, which means the first year of a contract is spent paying for software that is not yet delivering.
  • The interface reflects two decades of accumulated enterprise features, and new supervisors need formal training to do things that a mid-market tool exposes in one screen.
  • It is priced and scoped for thousands of agents, so a 300-seat operation gets an enterprise contract, an enterprise implementation and enterprise complexity for a problem a lighter product would solve in weeks.

Pricing, plan by plan

OutSystems

On request
  • ODC Entry$undefined/year
    • Entry-level Application Object allowance included
    • Internal users sold in packs of 100
    • External users sold in packs of 10,000
  • ODC Enterprise$undefined/year
    • Custom AO, user pack and environment volumes
    • Negotiated multi-year enterprise agreements
    • Premium support and dedicated infrastructure options

Verint

On request
  • Verint Open Platform$undefined/year
    • Workforce management and forecasting
    • Compliance recording and quality management
    • Speech and text analytics

Which should you pick?

Choose OutSystems if

  • You need visual application modelling.
  • You work on Web, iOS, Android.
  • You also want generated deployable code.
OutSystems review

Choose Verint if

  • You need workforce management.
  • You work on Web, Windows.
  • You also want interaction recording.
Verint review

Questions people ask

Is OutSystems or Verint better?
Neither clearly leads. OutSystems starts at On request and Verint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, OutSystems or Verint?
OutSystems starts at On request and Verint at On request.
Does OutSystems or Verint run on more platforms?
OutSystems runs on Web, iOS, Android. Verint runs on Web, Windows.
What is OutSystems best used for?
OutSystems is most often used for an enterprise replacing custom .net or java application development with a governed low-code platform at scale, a company building customer-facing portals where the external-user pricing tier (packs of 10,000) is materially cheaper than licensing customers as internal users, an it department that wants generated, inspectable code rather than a proprietary black-box runtime, an organisation with a large existing application portfolio needing centralised governance across many apps built by different teams. Of those, an enterprise replacing custom .net or java application development with a governed low-code platform at scale and a company building customer-facing portals where the external-user pricing tier (packs of 10,000) is materially cheaper than licensing customers as internal users are not what Verint is typically brought in for.
What can OutSystems do that Verint cannot?
OutSystems covers Visual application modelling, Generated deployable code, One-click deployment, AI-assisted development. Verint covers Workforce management, Interaction recording, Speech and text analytics, Quality management.

Answered from the vendors’ own pages

OutSystems: What is an Application Object?

A unit OutSystems uses to measure application complexity, counting elements such as screens, database tables and exposed APIs; more AOs mean a bigger licence requirement.

Verint: Who owns Verint now?

Thoma Bravo, which completed a 2 billion US dollar take-private in November 2025 and is combining Verint with its existing portfolio company Calabrio.

OutSystems: Is there a free tier?

OutSystems has offered free or trial tiers historically for evaluation, but production use at any scale runs on paid ODC plans.

Verint: Does that affect an existing contract?

Existing contracts continue, but roadmap and product overlap with Calabrio is unresolved. Ask for written commitments on support horizon and migration terms before renewing.

OutSystems: How does external user pricing work?

External users, typically customers or partners, are sold in packs of 10,000 at roughly a hundredth of the per-seat cost of internal (employee) user packs.

Verint: Do I have to replace my telephony?

No. Verint is deliberately platform-agnostic and is commonly deployed over Avaya, Cisco, Genesys and Amazon Connect estates.

Verint: Is pricing published?

No. Verint sells multi-year enterprise agreements quoted per module and per agent, with professional services costed separately.

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