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Customer Support · head to head

Jira Service Management vs Mendix

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Mendix logo

Mendix

No-Code

Siemens-owned low-code platform priced by app count, with cloud infrastructure billed separately

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page; Mendix the platform fee explicitly excludes compute and infrastructure costs, so the real all-in bill is the subscription plus a separate, less predictable cloud hosting charge.
  • They diverge on capability: Jira Service Management covers Incident management, Mendix covers Visual app and process modelling.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Jira Service Management and Mendix actually diverge.

Attributes where Jira Service Management and Mendix differ
AttributeJira Service ManagementMendix
Pricing modelsubscriptionPer application tier (One App vs Unlimited Apps), cloud infrastructure billed separately
CategoryCustomer SupportNo-Code
Founded2002Unknown

Identical on both: starting price (Free), free tier (Yes), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Mendix

  • Visual app and process modelling
  • Free tier
  • Multi-cloud deployment
  • AI-assisted development
  • Native mobile builder
  • Marketplace connectors

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Mendix
  • Incident responsenot Mendix
  • Change managementnot Mendix
  • Asset trackingnot Mendix

Mendix

  • A Siemens industrial software customer extending into application development on a platform already inside its vendor ecosystemnot Jira Service Management
  • A company building exactly one production app that wants the lower One App tier rather than paying for unlimited apps it does not neednot Jira Service Management
  • An enterprise standardising on Mendix across many departments where the Unlimited Apps tier amortises wellnot Jira Service Management
  • A team wanting to evaluate low-code at zero cost before committing to a paid production tiernot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

Mendix

  • The platform fee explicitly excludes compute and infrastructure costs, so the real all-in bill is the subscription plus a separate, less predictable cloud hosting charge.
  • The jump from a free or One App tier to Unlimited Apps is a large discrete price step (roughly 918 to 2,295 euros a month at published starting rates), not a gradual scale-up, which punishes a team that grows from one app to two.
  • Being a Siemens business unit means Mendix roadmap priorities can be shaped by Siemens' broader industrial software strategy rather than purely by low-code market demand.
  • Deployment flexibility across Mendix Cloud, Azure, Kubernetes and SAP BTP is a strength on paper but means the actual infrastructure cost and complexity vary significantly by choice, complicating like-for-like vendor comparisons.
  • Premium-tier features and enterprise governance capabilities are quote-only, so a buyer cannot fully compare Mendix's top tier against OutSystems or Appian without entering a sales process.

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Mendix

Free
  • FreeFree
    • Unlimited users on one deployment environment
    • No commitment or credit card required
    • Suitable for evaluation and small-scale use
  • Standard, One App$undefined/month
    • Licenses a single application in production
    • Cloud deployment and standard support options
    • Compute and infrastructure costs billed separately
  • Standard, Unlimited Apps$undefined/month
    • Licenses unlimited applications under one subscription
    • Per-user cost declines as user volume grows
    • Discounted external (B2B/B2C) user rates available
  • Premium$undefined/month
    • Custom quote
    • Enterprise-grade governance and 24/7 support
    • Advanced deployment and compliance options

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Mendix if

  • You need visual app and process modelling.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want free tier.
Mendix review

Questions people ask

Is Jira Service Management or Mendix better?
Neither clearly leads. Jira Service Management starts at Free and Mendix at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Mendix?
Jira Service Management starts at Free and Mendix at Free.
Does Jira Service Management or Mendix run on more platforms?
Jira Service Management runs on Web, Ios, Android. Mendix runs on Web, iOS, Android.
Can I use Jira Service Management for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Mendix is typically brought in for.
What can Jira Service Management do that Mendix cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Mendix covers Visual app and process modelling, Free tier, Multi-cloud deployment, AI-assisted development.

Answered from the vendors’ own pages

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
Mendix: What is the difference between One App and Unlimited Apps?

One App licenses a single application in production; Unlimited Apps covers any number of apps under one subscription, at a materially higher starting price.

Mendix: Does the licence include hosting?

No. Mendix states explicitly that compute and infrastructure resources are billed separately from the platform licence, regardless of deployment target.

Mendix: Who owns Mendix?

Siemens, which acquired Mendix in 2018 and runs it as part of its industrial software portfolio.

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