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Healthcare · head to head

Jane App vs SilverCloud by Amwell

Jane App logo

Jane App

Healthcare

Clinical management software for allied health professionals

From
54/month
Rated
-
Full reviewWebsite
SilverCloud by Amwell logo

SilverCloud by Amwell

Healthcare

Guided digital cognitive behavioural therapy with a published randomised trial evidence base

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jane App balance plan severely limited to 20 appointments per month; SilverCloud by Amwell the evidence base is for the guided model, and organisations that deploy SilverCloud as unstaffed self service get the completion rates of unguided self help, which is not what the trials measured.
  • They diverge on capability: Jane App covers Scheduling, SilverCloud by Amwell covers Guided programmes.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Jane App and SilverCloud by Amwell actually diverge.

Attributes where Jane App and SilverCloud by Amwell differ
AttributeJane AppSilverCloud by Amwell
Starting price54/monthOn request
Pricing modelsubscriptionquote
PlatformsWebWeb, iOS, Android
Founded2010Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Healthcare).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jane App

  • Scheduling
  • Online Booking
  • Patient Portal
  • Notes and Charting
  • Invoicing
  • Patient Communication
  • Online payments
  • Insurance

Only in SilverCloud by Amwell

  • Guided programmes
  • Supporter review
  • Symptom measurement
  • Clinician dashboard
  • Risk detection
  • NHS talking therapies alignment
  • Multiple deployment models

What people use each for

The jobs each tool is most often brought in to do.

Jane App

  • healthcare practice managementnot SilverCloud by Amwell
  • patient schedulingnot SilverCloud by Amwell
  • clinic administrationnot SilverCloud by Amwell

SilverCloud by Amwell

  • An NHS talking therapies service needing a digital option that fits national reporting requirements and reduces waiting list pressure for step two interventionsnot Jane App
  • A health plan wanting a digital mental health offering it can defend to a clinical governance committee with peer reviewed trial evidencenot Jane App
  • A university counselling service facing demand it cannot staff, using guided digital cognitive behavioural therapy as a first stepnot Jane App
  • An employer that wants an evidence based clinical intervention rather than a wellbeing content librarynot Jane App

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jane App

  • Balance plan severely limited to 20 appointments per month
  • Additional practitioner costs vary based on full-time vs. part-time hours

SilverCloud by Amwell

  • The evidence base is for the guided model, and organisations that deploy SilverCloud as unstaffed self service get the completion rates of unguided self help, which is not what the trials measured.
  • Supporter capacity is normally the buyer responsibility rather than part of the licence, so the real cost includes trained staff time that does not appear on the software quote.
  • Digital cognitive behavioural therapy has substantial dropout across all vendors, so a service planning capacity from enrolment numbers rather than completion numbers will overstate the throughput gained.
  • It is now sold as part of the Amwell portfolio, and Amwell has restructured its product lines since acquiring SilverCloud, so buyers should ask how SilverCloud is positioned within the Amwell Converge platform and whether it can still be bought standalone.
  • Guided digital cognitive behavioural therapy is a step two intervention and does not serve moderate to severe presentations, so a service that buys it without a funded escalation pathway simply relocates the queue.

Pricing, plan by plan

Jane App

54/month
  • Balance$54/month
    • limited features for single practitioners
    • 20 appointments per month maximum
  • Practice$79/month
    • one full-time practitioner
    • unlimited appointments
    • unlimited staff profiles
  • Thrive$99/month
    • everything in Practice
    • advanced scheduling
    • patient retention tools
  • AI Scribe$15/month/practitioner
    • 5 free AI notes monthly or $15/month

SilverCloud by Amwell

On request
  • SilverCloud by Amwell$undefined/year
    • Priced per member per month or per completed course depending on the buyer type
    • Supporter capacity is usually provided by the buyer, not included in the licence
    • Programme library scope affects the rate

Which should you pick?

Choose Jane App if

  • You need scheduling.
  • You also want online booking.
Jane App review

Choose SilverCloud by Amwell if

  • You need guided programmes.
  • You work on Web, iOS, Android.
  • You also want supporter review.
SilverCloud by Amwell review

Questions people ask

Is Jane App or SilverCloud by Amwell better?
Neither clearly leads. Jane App starts at 54/month and SilverCloud by Amwell at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jane App or SilverCloud by Amwell?
Jane App starts at 54/month and SilverCloud by Amwell at On request.
Does Jane App or SilverCloud by Amwell run on more platforms?
Jane App runs on Web. SilverCloud by Amwell runs on Web, iOS, Android.
What is Jane App best used for?
Jane App is most often used for healthcare practice management, patient scheduling, clinic administration. Of those, healthcare practice management and patient scheduling are not what SilverCloud by Amwell is typically brought in for.
What can Jane App do that SilverCloud by Amwell cannot?
Jane App covers Scheduling, Online Booking, Patient Portal, Notes and Charting. SilverCloud by Amwell covers Guided programmes, Supporter review, Symptom measurement, Clinician dashboard.

Answered from the vendors’ own pages

Jane App: How much does it cost to add practitioners to Jane App?

For Practice and Thrive plans, additional practitioners cost based on hours worked: full-time (24+ hours/week) practitioners have one rate, while part-time (<24 hours/week) practitioners have a reduced rate. Administrative staff without booked appointments are provided at no charge.

Source
SilverCloud by Amwell: Is SilverCloud still available under its own name?

Yes. It is marketed as SilverCloud by Amwell and has its own product pages and NHS partnership, though contracting runs through Amwell.

Jane App: Do clinics with many practitioners get discounts on Jane App?

Yes, clinics with 10 or more practitioners may qualify for discounted rates on Jane App.

Source
SilverCloud by Amwell: What evidence supports it?

It has been evaluated in independently led randomised controlled trials, including a National Institute of Mental Health funded study published in Nature Human Behaviour in 2026 examining prevalence of mental disorders over two years at scale.

Jane App: Is AI Scribe available as an add-on on all Jane App plans?

Yes, AI Scribe is available as an optional add-on across all plans at $15/month per practitioner, or 5 free notes monthly.

Source
SilverCloud by Amwell: Do we need to provide the supporters?

In most deployments, yes. The guided model requires trained supporter time, and that staffing is usually the buyer responsibility rather than included in the licence.

SilverCloud by Amwell: Is it suitable for severe presentations?

No. It is a step two style intervention for mild to moderate presentations, and it needs a funded escalation pathway for anything more severe.

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