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Insurance · head to head

Insurity Suite vs Verint

Insurity Suite logo

Insurity Suite

Insurance

End-to-end insurance software for modern carriers

From
On request
Rated
-
Full reviewWebsite
Verint logo

Verint

Customer Support

Enterprise customer engagement and workforce optimisation, taken private by Thoma Bravo and merged with Calabrio

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Insurity Suite subscription pricing based on modules and users with no transparent public pricing; Verint thoma Bravo took Verint private in November 2025 and is combining it with the directly competing Calabrio, so buyers signing multi-year agreements now cannot know which of the two overlapping product lines survives as the strategic one.
  • They diverge on capability: Insurity Suite covers Policy lifecycle management, Verint covers Workforce management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Insurity Suite and Verint actually diverge.

Attributes where Insurity Suite and Verint differ
AttributeInsurity SuiteVerint
Pricing modelsubscriptionquote
PlatformsWeb, Api, MobileWeb, Windows
CategoryInsuranceCustomer Support
Founded2015Unknown

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Insurity Suite

  • Policy lifecycle management
  • Claims automation
  • Billing and payments
  • Document management
  • Underwriting workbench
  • Reinsurance management
  • Regulatory compliance
  • Analytics dashboard

Only in Verint

  • Workforce management
  • Interaction recording
  • Speech and text analytics
  • Quality management
  • CX automation bots
  • Voice of the customer
  • Knowledge management
  • Open platform connectors

What people use each for

The jobs each tool is most often brought in to do.

Insurity Suite

  • Policy administrationnot Verint
  • Claims processingnot Verint
  • Digital transformationnot Verint
  • Legacy modernizationnot Verint

Verint

  • A retail bank with 4,000 agents that must record and retain every advised sale under regulatory obligation and evidence retention on demandnot Insurity Suite
  • A government service centre running an inherited Avaya estate that needs modern analytics without replacing the telephonynot Insurity Suite
  • A multinational insurer forecasting across six sites and three languages where a spreadsheet-based rota has stopped scalingnot Insurity Suite
  • An enterprise wanting analytics over one hundred per cent of interactions because sampled quality scoring keeps missing the failure modes that generate complaintsnot Insurity Suite

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Insurity Suite

  • Subscription pricing based on modules and users with no transparent public pricing
  • Requires significant implementation and configuration to launch new products
  • Targeted primarily at MGAs and specialty carriers, not small independent agents

Verint

  • Thoma Bravo took Verint private in November 2025 and is combining it with the directly competing Calabrio, so buyers signing multi-year agreements now cannot know which of the two overlapping product lines survives as the strategic one.
  • The catalogue is licensed piece by piece, including individually priced automation bots, so the quoted platform figure is rarely the figure you end up paying once the analytics, recording and bot modules are all in scope.
  • Implementations routinely run six to twelve months and effectively require a partner, which means the first year of a contract is spent paying for software that is not yet delivering.
  • The interface reflects two decades of accumulated enterprise features, and new supervisors need formal training to do things that a mid-market tool exposes in one screen.
  • It is priced and scoped for thousands of agents, so a 300-seat operation gets an enterprise contract, an enterprise implementation and enterprise complexity for a problem a lighter product would solve in weeks.

Pricing, plan by plan

Insurity Suite

On request
  • Core$undefined/month
    • Policy administration
    • Claims processing
    • Billing management
  • Enterprise$undefined/month
    • All Core features
    • Advanced analytics
    • Custom integrations

Verint

On request
  • Verint Open Platform$undefined/year
    • Workforce management and forecasting
    • Compliance recording and quality management
    • Speech and text analytics

Which should you pick?

Choose Insurity Suite if

  • You need policy lifecycle management.
  • You work on Web, Api, Mobile.
  • You also want claims automation.
Insurity Suite review

Choose Verint if

  • You need workforce management.
  • You work on Web, Windows.
  • You also want interaction recording.
Verint review

Questions people ask

Is Insurity Suite or Verint better?
Neither clearly leads. Insurity Suite starts at On request and Verint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Insurity Suite or Verint?
Insurity Suite starts at On request and Verint at On request.
Does Insurity Suite or Verint run on more platforms?
Insurity Suite runs on Web, Api, Mobile. Verint runs on Web, Windows.
What is Insurity Suite best used for?
Insurity Suite is most often used for policy administration, claims processing, digital transformation, legacy modernization. Of those, policy administration and claims processing are not what Verint is typically brought in for.
What can Insurity Suite do that Verint cannot?
Insurity Suite covers Policy lifecycle management, Claims automation, Billing and payments, Document management. Verint covers Workforce management, Interaction recording, Speech and text analytics, Quality management.

Answered from the vendors’ own pages

Insurity Suite: What does Insurity Pro Suite provide?

Insurity Pro Suite is a modular core platform for growing carriers and MGAs, providing enterprise-grade policy administration, integrated billing and accounting, and end-to-end claims management. It supports 20+ commercial and personal lines, E&S, and Lloyd's products.

Source
Verint: Who owns Verint now?

Thoma Bravo, which completed a 2 billion US dollar take-private in November 2025 and is combining Verint with its existing portfolio company Calabrio.

Insurity Suite: What is Insurity's Sure Personal Suite?

Insurity Sure Personal Suite provides cost-effective policy, billing, and claims solutions specifically designed for personal lines property and casualty carriers.

Source
Verint: Does that affect an existing contract?

Existing contracts continue, but roadmap and product overlap with Calabrio is unresolved. Ask for written commitments on support horizon and migration terms before renewing.

Insurity Suite: Does Insurity use AI for underwriting?

Yes. Insurity Pro Suite includes an AI-powered risk assistant that identifies profitable submissions through risk scoring, evaluates submission data using artificial intelligence, and provides instant profitability scores to prioritize high-value risks.

Source
Verint: Do I have to replace my telephony?

No. Verint is deliberately platform-agnostic and is commonly deployed over Avaya, Cisco, Genesys and Amazon Connect estates.

Insurity Suite: What claims processing speed does Insurity deliver?

Insurity enables digital claims payments that issue claim settlements in under thirty seconds via integrated ACH, virtual cards, or real-time payment processing rails.

Source
Verint: Is pricing published?

No. Verint sells multi-year enterprise agreements quoted per module and per agent, with professional services costed separately.

Insurity Suite: Does Insurity offer workflow configuration without coding?

Yes. Insurity provides workflow configuration that allows business users to modify underwriting and claims workflows through a visual interface without requiring software code or IT involvement.

Source
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