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Insurance · head to head

Insurity Suite vs Kustomer

Insurity Suite logo

Insurity Suite

Insurance

End-to-end insurance software for modern carriers

From
On request
Rated
-
Full reviewWebsite
Kustomer logo

Kustomer

Customer Support

The future of customer service

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Insurity Suite subscription pricing based on modules and users with no transparent public pricing; Kustomer pricing not published; requires customised sales assessment and quote for exact costs
  • They diverge on capability: Insurity Suite covers Policy lifecycle management, Kustomer covers Unified customer view.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Insurity Suite and Kustomer actually diverge.

Attributes where Insurity Suite and Kustomer differ
AttributeInsurity SuiteKustomer
Pricing modelsubscriptionquote
PlatformsWeb, Api, MobileWeb, Cloud
CategoryInsuranceCustomer Support

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Insurity Suite

  • Policy lifecycle management
  • Claims automation
  • Billing and payments
  • Document management
  • Underwriting workbench
  • Reinsurance management
  • Regulatory compliance
  • Analytics dashboard

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Analytics
  • Shopify
  • Magento

Both cover

  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Insurity Suite

  • Policy administrationnot Kustomer
  • Claims processingnot Kustomer
  • Digital transformationnot Kustomer
  • Legacy modernizationnot Kustomer

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot Insurity Suite
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot Insurity Suite
  • Enterprises seeking customer 360 views and advanced workflow automationnot Insurity Suite

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Insurity Suite

  • Subscription pricing based on modules and users with no transparent public pricing
  • Requires significant implementation and configuration to launch new products
  • Targeted primarily at MGAs and specialty carriers, not small independent agents

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

Pricing, plan by plan

Insurity Suite

On request
  • Core$undefined/month
    • Policy administration
    • Claims processing
    • Billing management
  • Enterprise$undefined/month
    • All Core features
    • Advanced analytics
    • Custom integrations

Kustomer

On request

No published plan breakdown. See the Kustomer review.

Which should you pick?

Choose Insurity Suite if

  • You need policy lifecycle management.
  • You work on Web, Api, Mobile.
  • You also want claims automation.
Insurity Suite review

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Questions people ask

Is Insurity Suite or Kustomer better?
Neither clearly leads. Insurity Suite starts at On request and Kustomer at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Insurity Suite or Kustomer?
Insurity Suite starts at On request and Kustomer at On request.
Does Insurity Suite or Kustomer run on more platforms?
Insurity Suite runs on Web, Api, Mobile. Kustomer runs on Web, Cloud.
What is Insurity Suite best used for?
Insurity Suite is most often used for policy administration, claims processing, digital transformation, legacy modernization. Of those, policy administration and claims processing are not what Kustomer is typically brought in for.
What can Insurity Suite do that Kustomer cannot?
Insurity Suite covers Policy lifecycle management, Claims automation, Billing and payments, Document management. Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. Both handle SOC2.

Answered from the vendors’ own pages

Insurity Suite: What does Insurity Pro Suite provide?

Insurity Pro Suite is a modular core platform for growing carriers and MGAs, providing enterprise-grade policy administration, integrated billing and accounting, and end-to-end claims management. It supports 20+ commercial and personal lines, E&S, and Lloyd's products.

Source
Kustomer: How much does Kustomer cost?

Kustomer uses a custom, quote-based pricing model and does not publish standard rates. Every CX team setup is different, so pricing varies based on company size, number of support agents, and monthly conversation volume.

Source
Insurity Suite: What is Insurity's Sure Personal Suite?

Insurity Sure Personal Suite provides cost-effective policy, billing, and claims solutions specifically designed for personal lines property and casualty carriers.

Source
Kustomer: How do I get a Kustomer pricing quote?

Complete a 2-minute ROI calculator assessment that gathers information about your industry, company size, agent count, and monthly conversation volume. Results provide directional pricing estimates before sales connects with you.

Source
Insurity Suite: Does Insurity use AI for underwriting?

Yes. Insurity Pro Suite includes an AI-powered risk assistant that identifies profitable submissions through risk scoring, evaluates submission data using artificial intelligence, and provides instant profitability scores to prioritize high-value risks.

Source
Kustomer: Are there add-on costs for Kustomer features?

Yes, add-on services include HIPAA Enabled Subscription, implementation services, Voice, SMS, and WhatsApp support on a pay-as-you-go model.

Source
Insurity Suite: What claims processing speed does Insurity deliver?

Insurity enables digital claims payments that issue claim settlements in under thirty seconds via integrated ACH, virtual cards, or real-time payment processing rails.

Source
Insurity Suite: Does Insurity offer workflow configuration without coding?

Yes. Insurity provides workflow configuration that allows business users to modify underwriting and claims workflows through a visual interface without requiring software code or IT involvement.

Source
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