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HubSpot CRM vs Microsoft Dynamics 365

HubSpot CRM logo

HubSpot CRM

Software

Free CRM for sales and marketing

From
Free
Rated
-
Full reviewWebsite
Microsoft Dynamics 365 logo

Microsoft Dynamics 365

Software

AI-powered business applications for intelligent enterprise

From
$50/month
Rated
-
Full reviewWebsite

The short version

  • Only HubSpot CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: HubSpot CRM starter tier starts at 15 USD per month per seat and Enterprise features like single sign-on require the 75 USD per month per seat tier; Microsoft Dynamics 365 business Central Essentials is $80 per user per month and Premium is $110 per user per month, both requiring annual billing to get that rate
  • They diverge on capability: HubSpot CRM covers Contact management, Microsoft Dynamics 365 covers Financial management.

Where they differ

Only the attributes on which HubSpot CRM and Microsoft Dynamics 365 actually diverge.

Attributes where HubSpot CRM and Microsoft Dynamics 365 differ
AttributeHubSpot CRMMicrosoft Dynamics 365
Starting priceFree$50/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Mobile iOS, Mobile AndroidCloud, Web, Mobile
Founded20061975

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HubSpot CRM

  • Contact management
  • Deal tracking
  • Email
  • Reporting
  • Automation
  • Slack
  • GitHub
  • Salesforce

Only in Microsoft Dynamics 365

  • Financial management
  • Supply chain
  • Manufacturing
  • Project operations
  • Customer service
  • Microsoft 365
  • Power BI
  • Power Apps

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

HubSpot CRM

  • Video Conferencingnot Microsoft Dynamics 365
  • Team Collaborationnot Microsoft Dynamics 365
  • Project Managementnot Microsoft Dynamics 365

Microsoft Dynamics 365

  • Mid-market ERP and CRM suite licensed per named user across separate app modulesnot HubSpot CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HubSpot CRM

  • Starter tier starts at 15 USD per month per seat and Enterprise features like single sign-on require the 75 USD per month per seat tier

Microsoft Dynamics 365

  • Business Central Essentials is $80 per user per month and Premium is $110 per user per month, both requiring annual billing to get that rate
  • Sales Order Agent and Payables Agent features require separately purchased Copilot Credits on top of the per-user license
  • Agent features additionally require a linked Azure subscription

Pricing, plan by plan

HubSpot CRM

Free
  • FreeFree
    • CRM
    • Landing pages
    • Email
  • Starter$50/month
    • Email campaigns
    • Advanced features
    • Support
  • Professional$800/month
    • Advanced automation
    • Custom integration
    • Support

Microsoft Dynamics 365

$50/month
  • Finance$135/month
    • Financial management
    • Accounting
    • Budgeting
  • Supply Chain Management$165/month
    • Supply chain planning
    • Inventory management
    • Demand forecasting

Which should you pick?

Choose HubSpot CRM if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Mobile iOS, Mobile Android.
  • You also want deal tracking.
HubSpot CRM review

Choose Microsoft Dynamics 365 if

  • You need financial management.
  • You work on Cloud, Web, Mobile.
  • You also want supply chain.
Microsoft Dynamics 365 review

Questions people ask

Is HubSpot CRM or Microsoft Dynamics 365 better?
Neither clearly leads. HubSpot CRM starts at Free and Microsoft Dynamics 365 at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HubSpot CRM or Microsoft Dynamics 365?
HubSpot CRM has a free tier; the other does not. Paid plans start at Free for HubSpot CRM and $50/month for Microsoft Dynamics 365.
Does HubSpot CRM or Microsoft Dynamics 365 run on more platforms?
HubSpot CRM runs on Web, Mobile iOS, Mobile Android. Microsoft Dynamics 365 runs on Cloud, Web, Mobile.
Can I use HubSpot CRM for free?
Yes. HubSpot CRM has a free tier, so you can try it without paying. Microsoft Dynamics 365 starts at $50/month.
What is HubSpot CRM best used for?
HubSpot CRM is most often used for video conferencing, team collaboration, project management. Of those, video conferencing and team collaboration are not what Microsoft Dynamics 365 is typically brought in for.
What can HubSpot CRM do that Microsoft Dynamics 365 cannot?
HubSpot CRM covers Contact management, Deal tracking, Email, Reporting. Microsoft Dynamics 365 covers Financial management, Supply chain, Manufacturing, Project operations. Both handle Web support.
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Related pages

More on HubSpot CRM

More on Microsoft Dynamics 365

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