Healthcare · head to head
Hinge Health vs Included Health
Included Health
Healthcare
Care navigation and virtual care in one contract for self funded employers and health plans
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Hinge Health no specific pricing rates published; uses value-based pricing model negotiated with health plans and PBMs; Included Health owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.
- They diverge on capability: Hinge Health covers Physical Therapy, Included Health covers Care navigation.
- Prices and features above were last checked on 1 September 2026.
Where they differ
Only the attributes on which Hinge Health and Included Health actually diverge.
| Attribute | Hinge Health | Included Health |
|---|---|---|
| Platforms | Web, Mobile | Web, iOS, Android |
| Founded | 2015 | Unknown |
Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Healthcare).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Hinge Health
- Physical Therapy
- Strength Training
- Mental Health Support
- Pain Management
- Progress Tracking
- Coach Support
- Health Plans
- Employers
Only in Included Health
- Care navigation
- Provider quality steerage
- Expert medical opinion
- Virtual primary care
- Virtual behavioural health
- Virtual urgent care
- Benefits integration
- Employer reporting
What people use each for
The jobs each tool is most often brought in to do.
Hinge Health
- Patient Carenot Included Health
- Medical Recordsnot Included Health
- Practice Managementnot Included Health
- Telehealthnot Included Health
Included Health
- A large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisionsnot Hinge Health
- An employer that has bought several point solutions and needs one front door that routes members to the ones already paid fornot Hinge Health
- A self funded plan wanting expert second opinions before high cost elective surgery, where a changed recommendation pays for the programmenot Hinge Health
- An employer replacing separate navigation and telehealth vendors with one contract and one member experiencenot Hinge Health
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Hinge Health
- No specific pricing rates published; uses value-based pricing model negotiated with health plans and PBMs
Included Health
- Owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.
- Pricing is per employee per month across the whole eligible population, so a plan with low navigation engagement pays for everyone to serve the minority who call.
- Savings claims rest on avoided costs and changed referral decisions, which are counterfactual by nature, so performance guarantees need very careful definition or they measure activity rather than money.
- The company is a merger of three organisations with different origins, and members and benefits teams still encounter seams between navigation, virtual primary care and behavioural health that the single brand implies are absent.
- It sells primarily to large self funded employers, so mid market employers and fully insured plans find both the pricing and the implementation effort disproportionate to their size.
Pricing, plan by plan
Hinge Health
On requestNo published plan breakdown. See the Hinge Health review.
Included Health
On request- Included Health$undefined/year
- Per employee per month across the eligible population, quoted not published
- Navigation and virtual care modules priced separately or bundled
- Some components offered with performance guarantees tied to measured savings
Which should you pick?
Choose Hinge Health if
- You need physical therapy.
- You work on Web, Mobile.
- You also want strength training.
Choose Included Health if
- You need care navigation.
- You work on Web, iOS, Android.
- You also want provider quality steerage.
Questions people ask
- Is Hinge Health or Included Health better?
- Neither clearly leads. Hinge Health starts at On request and Included Health at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Hinge Health or Included Health?
- Hinge Health starts at On request and Included Health at On request.
- Does Hinge Health or Included Health run on more platforms?
- Hinge Health runs on Web, Mobile. Included Health runs on Web, iOS, Android.
- What is Hinge Health best used for?
- Hinge Health is most often used for patient care, medical records, practice management, telehealth. Of those, patient care and medical records are not what Included Health is typically brought in for.
- What can Hinge Health do that Included Health cannot?
- Hinge Health covers Physical Therapy, Strength Training, Mental Health Support, Pain Management. Included Health covers Care navigation, Provider quality steerage, Expert medical opinion, Virtual primary care.
Answered from the vendors’ own pages
Hinge Health: How much does Hinge Health cost?
Hinge Health uses value-based pricing negotiated directly with payers. Individual pricing not disclosed on their website. For individual coverage, enrollment is through your health plan. Organizations should request a business demo.
SourceIncluded Health: What exactly is Included Health?
The combination of Grand Rounds Health navigation, Doctor On Demand virtual care and the original Included Health concierge service, operating under one brand since late 2021.
Included Health: Who pays for it?
The self funded employer or the health plan pays a per employee per month fee. Virtual care visits may also carry member cost sharing depending on plan design.
Included Health: Is there a minimum size?
No published minimum, but it sells primarily to large self funded employers and the pricing and implementation effort do not suit small organisations.
Included Health: How does it recommend providers?
Through data driven quality analysis rather than a plain directory. Ask specifically how those recommendations are produced and how often they resolve to the company own virtual clinicians.
Related pages
More on Hinge Health
More on Included Health
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