Heap vs Drift
A comprehensive head-to-head comparison of two leading saas solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Heap if you need Autocapture and prefer a free starting option. Choose Drift if you prioritize Live chat and want a free tier to start. Both are rated 4.4/5 by users.
Heap vs Drift: At a Glance
Feature Comparison: Heap vs Drift
| Feature | Heap | Drift |
|---|---|---|
| Autocapture | ||
| Retroactive analytics | ||
| Session replay | ||
| Funnel analysis | ||
| User segmentation | ||
| Path analysis | ||
| Data science | ||
| Virtual events | ||
| Salesforce | ||
| Marketo | ||
| HubSpot | ||
| Optimizely | ||
| Google Ads | ||
| Facebook Ads | ||
| Segment | ||
| Live chat | ||
| AI chatbots | ||
| Meeting scheduling | ||
| Email sequences | ||
| Visitor intelligence | ||
| Conversation routing | ||
| Mobile app | ||
| Analytics dashboard | ||
| Slack | ||
| Google Calendar | ||
| Zoom | ||
| Microsoft Teams |
Heap vs Drift: Pricing Breakdown
Heap Pricing
Model: custom
- 10K sessions/month
- 6 months data retention
- Core analytics
- Autocapture
- Unlimited sessions
- Unlimited data retention
- Advanced analytics
- Integrations
- Everything in Growth
- Data science
- Advanced permissions
- Priority support
- White glove onboarding
- Dedicated CSM
- Custom contracts
- SLA
Drift Pricing
Model: per-seat
- Live chat
- Custom chatbots
- Email integration
- Meetings scheduler
- Everything in Premium
- AI-powered chatbots
- Account-based marketing
- Custom integrations
- Everything in Advanced
- Dedicated CSM
- Custom onboarding
- SLA
Pros and Cons
Heap
Pros
- Highly rated by users (4.4/5)
- Free plan available to get started
- Available on 4 platforms (Web, Ios, Android, Api)
- Rich feature set with 15+ capabilities
- Strong Autocapture functionality
- Strong Retroactive analytics functionality
Cons
- May require time to learn advanced features
Drift
Pros
- Highly rated by users (4.4/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong AI chatbots functionality
Cons
- May require time to learn advanced features
Who Should Use Heap vs Drift?
Choose Heap if you:
- Need Autocapture
- Want to start for free
- Work primarily on Web and Ios
- Value Retroactive analytics
Choose Drift if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value AI chatbots
Frequently Asked Questions: Heap vs Drift
Is Heap better than Drift?
It depends on your needs. Heap has a 4.4/5 user rating while Drift has 4.4/5. Heap excels in Autocapture and Retroactive analytics, while Drift stands out with Live chat and AI chatbots. Consider your budget (Free vs Free), platform needs, and specific feature requirements.
Which is cheaper, Heap or Drift?
Heap offers a free plan and starts at Free. Drift offers a free plan and starts at Free. Compare the specific plan features to determine the best value for your use case.
Can I use Heap and Drift together?
While both are saas tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core saas needs.
What are the main differences between Heap and Drift?
The key differences include: pricing model (custom vs per-seat), platform support (Web, Ios, Android, Api vs Web, Ios, Android), and feature focus. Heap emphasizes Autocapture, Retroactive analytics, Session replay while Drift focuses on Live chat, AI chatbots, Meeting scheduling. User ratings differ slightly: 4.4 vs 4.4 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Heap and Drift.