Software · pricing
Heap pricing
Heap publishes 4 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- Free
- Model
- Not recorded
- Tiers
- 4
- Free tier
- Yes
Heap plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Free | Free | 4 | Entry tier |
| Growth | On request | 4 | Priced on request |
| Pro | On request | 5 | Priced on request |
| Premier | On request | 5 | Priced on request |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Free
FreeThe entry tier. It covers up to 10,000 monthly sessions, basic charts, 6 months data history, single sign-on (sso).
Growth
On requestOver Free, this tier adds:
- Custom session pricing
- Sense AI assistant
- 12 months data history
- Basic support
Pro
On requestOver Growth, this tier adds:
- Account analytics
- Engagement matrix
- Report alerts
- Standard support
Premier
On requestOver Pro, this tier adds:
- Data warehouse integration
- Unlimited projects
- Advanced permissions
- Premium support and dedicated CSM
Where Heap stops being free
Free, Free
- Up to 10,000 monthly sessions
- Basic charts
- 6 months data history
- Single Sign-On (SSO)
No paid tier on record
Heap lists a free tier and no priced tier above it in the record we hold.
What the product covers
The full Heap feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Autocapture
- Retroactive analytics
- Session replay
- Funnel analysis
- User segmentation
- Path analysis
- Data science
- Virtual events
Integrations
- Salesforce
- Marketo
- HubSpot
- Optimizely
- Google Ads
- Facebook Ads
- Segment
- Zapier
Security
- SOC2
- GDPR
- CCPA
Deployment
- Cloud deployment
Platform
- Web support
- Ios support
- Android support
- Api support
Localization
- English language support
People bring Heap in for user behavior analysis, conversion optimization, product adoption, customer journey mapping, a/b testing analysis. If that is not the job you are buying for, the alternatives to Heap are worth a look before you commit to a tier.
Before you pay for Heap
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 4 tiers between Free and On request, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
Heap runs on web, ios, android, and is published by Heap Inc of San Francisco, CA. The full record is on the Heap review.
Heap pricing questions
- How much does Heap cost?
- Heap publishes 4 tiers, from Free for Free up to On request for Premier. The entry tier costs nothing.
- Does Heap have a free plan?
- Yes. The Free tier costs nothing and covers up to 10,000 monthly sessions, basic charts, 6 months data history.
- What is the difference between Free and Growth on Heap?
- Growth costs On request against Free, and adds custom session pricing, sense ai assistant, 12 months data history, basic support.
- What am I actually paying for with Heap?
- The record lists 25 features across 6 areas: core, integrations, security, deployment, platform, localization. In practice it is brought in for user behavior analysis, conversion optimization, product adoption.
- Does Heap charge per user?
- The record carries a price and a billing period for each of its 4 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Heap prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Heap against before paying?
- Nothing else in this directory is filed close enough to Heap to make a useful price comparison.