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Jira Service Management vs Swagger/OpenAPI

Jira Service Management logo

Jira Service Management

Software

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
S

Swagger/OpenAPI

Software

API specification and documentation framework using OpenAPI standard

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure; Swagger/OpenAPI the OpenAPI Specification itself is licensed under Apache License 2.0 and free to use; SwaggerHub is a separate paid tool built on top of it
  • They diverge on capability: Jira Service Management covers Incident management, Swagger/OpenAPI covers OpenAPI Specification.

Where they differ

Only the attributes on which Jira Service Management and Swagger/OpenAPI actually diverge.

Attributes where Jira Service Management and Swagger/OpenAPI differ
AttributeJira Service ManagementSwagger/OpenAPI
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidWeb, CLI, Desktop
Founded20022001

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Swagger/OpenAPI

  • OpenAPI Specification
  • Interactive Documentation
  • Code Generation
  • GitHub
  • GitLab
  • Jenkins
  • IDE plugins
  • CLI support

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Swagger/OpenAPI
  • Incident responsenot Swagger/OpenAPI
  • Change managementnot Swagger/OpenAPI
  • Asset trackingnot Swagger/OpenAPI

Swagger/OpenAPI

  • API Developmentnot Jira Service Management
  • API Gatewaynot Jira Service Management
  • API Testingnot Jira Service Management
  • API Documentationnot Jira Service Management
  • Microservicesnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Swagger/OpenAPI

  • The OpenAPI Specification itself is licensed under Apache License 2.0 and free to use; SwaggerHub is a separate paid tool built on top of it

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Swagger/OpenAPI

Free
  • Open SourceFree
    • OpenAPI specification
    • Community tools
  • SwaggerHub FreeFree
    • Cloud editor
    • API mocking
    • API testing
  • SwaggerHub Pro$75/monthly
    • Team collaboration
    • Advanced mocking
    • Analytics

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Swagger/OpenAPI if

  • You need openapi specification.
  • You want to start without paying.
  • You work on Web, CLI, Desktop.
  • You also want interactive documentation.
Swagger/OpenAPI review

Questions people ask

Is Jira Service Management or Swagger/OpenAPI better?
Neither clearly leads. Jira Service Management starts at Free and Swagger/OpenAPI at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Swagger/OpenAPI?
Jira Service Management starts at Free and Swagger/OpenAPI at Free.
Does Jira Service Management or Swagger/OpenAPI run on more platforms?
Jira Service Management runs on Web, Ios, Android. Swagger/OpenAPI runs on Web, CLI, Desktop.
Can I use Jira Service Management for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Swagger/OpenAPI is typically brought in for.
What can Jira Service Management do that Swagger/OpenAPI cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Swagger/OpenAPI covers OpenAPI Specification, Interactive Documentation, Code Generation, GitHub. Both handle Web support.
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