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Software · head to head

Jira Service Management vs KeystoneJS

Jira Service Management logo

Jira Service Management

Software

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
KeystoneJS logo

KeystoneJS

Software

Powerful Node.js headless CMS framework and API platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure; KeystoneJS database support is limited to PostgreSQL, MySQL and SQLite
  • They diverge on capability: Jira Service Management covers Incident management, KeystoneJS covers REST API.

Where they differ

Only the attributes on which Jira Service Management and KeystoneJS actually diverge.

Attributes where Jira Service Management and KeystoneJS differ
AttributeJira Service ManagementKeystoneJS
Pricing modelsubscriptionopen-source
PlatformsWeb, Ios, AndroidNode.js, Self-hosted
Founded20022016

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in KeystoneJS

  • REST API
  • GraphQL API
  • Admin interface
  • Node.js
  • Next.js
  • React
  • Databases
  • Node.js support

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot KeystoneJS
  • Incident responsenot KeystoneJS
  • Change managementnot KeystoneJS
  • Asset trackingnot KeystoneJS

KeystoneJS

  • Building a headless CMS with a GraphQL API from a TypeScript schemanot Jira Service Management
  • Generating a configurable Admin UI for editorsnot Jira Service Management
  • Adding structured rich text content with the document fieldnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

KeystoneJS

  • Database support is limited to PostgreSQL, MySQL and SQLite
  • Keystone 5 is a separate legacy product documented on a different site and is not covered by the Keystone 6 docs
  • Upgrading requires following a dedicated Migrate to 8.0.0 guide, so major versions are not drop-in
  • Free support is a community Slack; enterprise-grade consulting and support is a separate paid engagement with Thinkmill and no published price

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

KeystoneJS

Free
  • Open SourceFree
    • Full KeystoneJS
    • Community support

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose KeystoneJS if

  • You need rest api.
  • You want to start without paying.
  • You work on Node.js, Self-hosted.
  • You also want graphql api.
KeystoneJS review

Questions people ask

Is Jira Service Management or KeystoneJS better?
Neither clearly leads. Jira Service Management starts at Free and KeystoneJS at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or KeystoneJS?
Jira Service Management starts at Free and KeystoneJS at Free.
Does Jira Service Management or KeystoneJS run on more platforms?
Jira Service Management runs on Web, Ios, Android. KeystoneJS runs on Node.js, Self-hosted.
Can I use Jira Service Management for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what KeystoneJS is typically brought in for.
What can Jira Service Management do that KeystoneJS cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. KeystoneJS covers REST API, GraphQL API, Admin interface, Node.js.
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