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Customer Support · head to head

Jira Service Management vs Thunder Client

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Thunder Client logo

Thunder Client

API Management

Lightweight REST API client built as VSCode extension

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure; Thunder Client paid plans are billed annually only: Starter is $3 per user per month and capped at a maximum of 10 seats, Business is $7 per user per month with 500 monthly collection runs per user, and Enterprise is $16 per user per month for unlimited runs
  • They diverge on capability: Jira Service Management covers Incident management, Thunder Client covers REST Client.

Where they differ

Only the attributes on which Jira Service Management and Thunder Client actually diverge.

Attributes where Jira Service Management and Thunder Client differ
AttributeJira Service ManagementThunder Client
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidVSCode extension, Web
CategoryCustomer SupportAPI Management
Founded20022021

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Thunder Client

  • REST Client
  • Environment variables
  • Response testing
  • VSCode
  • GitHub
  • Webhook support
  • VSCode extension support

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Thunder Client
  • Incident responsenot Thunder Client
  • Change managementnot Thunder Client
  • Asset trackingnot Thunder Client

Thunder Client

  • API Developmentnot Jira Service Management
  • API Gatewaynot Jira Service Management
  • API Testingnot Jira Service Management
  • API Documentationnot Jira Service Management
  • Microservicesnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Thunder Client

  • Paid plans are billed annually only: Starter is $3 per user per month and capped at a maximum of 10 seats, Business is $7 per user per month with 500 monthly collection runs per user, and Enterprise is $16 per user per month for unlimited runs

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Thunder Client

Free
  • FreeFree
    • REST client
    • Collection management
    • Local testing
  • Pro$8/monthly
    • Cloud sync
    • Team collaboration
    • Advanced features

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Thunder Client if

  • You need rest client.
  • You want to start without paying.
  • You work on VSCode extension, Web.
  • You also want environment variables.
Thunder Client review

Questions people ask

Is Jira Service Management or Thunder Client better?
Neither clearly leads. Jira Service Management starts at Free and Thunder Client at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Thunder Client?
Jira Service Management starts at Free and Thunder Client at Free.
Does Jira Service Management or Thunder Client run on more platforms?
Jira Service Management runs on Web, Ios, Android. Thunder Client runs on VSCode extension, Web.
Can I use Jira Service Management for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Thunder Client is typically brought in for.
What can Jira Service Management do that Thunder Client cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Thunder Client covers REST Client, Environment variables, Response testing, VSCode. Both handle Web support.
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