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Software · head to head

Google Workspace vs HappyFox

Google Workspace logo

Google Workspace

Software

Everything you need to get work done, all in one place

From
€3.4/month
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Google Workspace starter tier storage limited to 30 GB per user, requiring upgrade to Standard or higher for adequate document storage; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
  • They diverge on capability: Google Workspace covers Gmail business email, HappyFox covers Ticketing.

Where they differ

Only the attributes on which Google Workspace and HappyFox actually diverge.

Attributes where Google Workspace and HappyFox differ
AttributeGoogle WorkspaceHappyFox
Starting price€3.4/month$29/month
PlatformsWebWeb, Ios, Android
Founded20062012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Google Workspace

  • Gmail business email
  • Google Drive storage
  • Google Docs, Sheets, Slides
  • Google Calendar
  • Google Meet video conferencing
  • Google Chat
  • Google Forms
  • Google Sites

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Microsoft Teams
  • Jira

Both cover

  • Salesforce
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Google Workspace

  • Business email and calendar managementnot HappyFox
  • Collaborative document editingnot HappyFox
  • Video conferencing and meetingsnot HappyFox
  • Secure document storage and sharingnot HappyFox

HappyFox

  • Help desk ticketing across email, chat and phonenot Google Workspace
  • Managing internal and customer support requests in one queuenot Google Workspace

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Google Workspace

  • Starter tier storage limited to 30 GB per user, requiring upgrade to Standard or higher for adequate document storage
  • Starter and Standard tiers both capped at maximum 300 users per organisation
  • Video meetings limited to 100 participants on Starter tier, 150 on Standard tier
  • Recording capabilities only available on Standard tier and above
  • eDiscovery, Vault, and advanced security features only available on Plus and Enterprise tiers

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

Google Workspace

€3.4/month

No published plan breakdown. See the Google Workspace review.

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Google Workspace if

  • You need gmail business email.
  • You also want google drive storage.
Google Workspace review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Questions people ask

Is Google Workspace or HappyFox better?
Neither clearly leads. Google Workspace starts at €3.4/month and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Google Workspace or HappyFox?
Google Workspace starts at €3.4/month and HappyFox at $29/month.
Does Google Workspace or HappyFox run on more platforms?
Google Workspace runs on Web. HappyFox runs on Web, Ios, Android.
What is Google Workspace best used for?
Google Workspace is most often used for business email and calendar management, collaborative document editing, video conferencing and meetings, secure document storage and sharing. Of those, business email and calendar management and collaborative document editing are not what HappyFox is typically brought in for.
What can Google Workspace do that HappyFox cannot?
Google Workspace covers Gmail business email, Google Drive storage, Google Docs, Sheets, Slides, Google Calendar. HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Both handle Salesforce, Slack.
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Related pages

More on Google Workspace

More on HappyFox

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