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HappyFox vs Malwarebytes

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
Malwarebytes logo

Malwarebytes

Software

Protects every device, everywhere

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Malwarebytes has a free tier, so it costs nothing to try first.
  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Malwarebytes free version limited to on-demand scanning and removal; no real-time protection
  • They diverge on capability: HappyFox covers Ticketing, Malwarebytes covers Malware detection & removal.

Where they differ

Only the attributes on which HappyFox and Malwarebytes actually diverge.

Attributes where HappyFox and Malwarebytes differ
AttributeHappyFoxMalwarebytes
Starting price$29/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWindows, macOS, iOS, Android
Founded20122008

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Slack

Only in Malwarebytes

  • Malware detection & removal
  • Ransomware protection
  • Real-time protection
  • Anti-exploit
  • Anti-phishing
  • Browser Guard
  • VPN
  • Brute Force Protection

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot Malwarebytes
  • Managing internal and customer support requests in one queuenot Malwarebytes

Malwarebytes

  • Budget-conscious users performing manual scans via free versionnot HappyFox
  • Organisations needing real-time malware and ransomware protection via Premium subscriptionnot HappyFox
  • Users combining antivirus with privacy via Premium plus Privacy VPN bundlenot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Malwarebytes

  • Free version limited to on-demand scanning and removal; no real-time protection
  • Upgrade requires purchase of Malwarebytes Premium for automatic protection
  • Privacy VPN add-on requires separate subscription or bundle with Premium

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Malwarebytes

Free

No published plan breakdown. See the Malwarebytes review.

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose Malwarebytes if

  • You need malware detection & removal.
  • You want to start without paying.
  • You work on Windows, macOS, iOS, Android.
  • You also want ransomware protection.
Malwarebytes review

Questions people ask

Is HappyFox or Malwarebytes better?
Neither clearly leads. HappyFox starts at $29/month and Malwarebytes at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or Malwarebytes?
Malwarebytes has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for Malwarebytes.
Does HappyFox or Malwarebytes run on more platforms?
HappyFox runs on Web, Ios, Android. Malwarebytes runs on Windows, macOS, iOS, Android.
Can I use Malwarebytes for free?
Yes. Malwarebytes has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Malwarebytes is typically brought in for.
What can HappyFox do that Malwarebytes cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Malwarebytes covers Malware detection & removal, Ransomware protection, Real-time protection, Anti-exploit.
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