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Software · head to head

Google Workspace vs Groove

Google Workspace logo

Google Workspace

Software

Everything you need to get work done, all in one place

From
€3.4/month
Rated
-
Full reviewWebsite
Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Google Workspace starter tier storage limited to 30 GB per user, requiring upgrade to Standard or higher for adequate document storage; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • They diverge on capability: Google Workspace covers Gmail business email, Groove covers Shared inbox.

Where they differ

Only the attributes on which Google Workspace and Groove actually diverge.

Attributes where Google Workspace and Groove differ
AttributeGoogle WorkspaceGroove
Starting price€3.4/month$12/month
PlatformsWebWeb, Ios, Android
Founded20062011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Google Workspace

  • Gmail business email
  • Google Drive storage
  • Google Docs, Sheets, Slides
  • Google Calendar
  • Google Meet video conferencing
  • Google Chat
  • Google Forms
  • Google Sites

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Zapier
  • Trello

Both cover

  • Salesforce
  • Slack
  • 2FA

What people use each for

The jobs each tool is most often brought in to do.

Google Workspace

  • Business email and calendar managementnot Groove
  • Collaborative document editingnot Groove
  • Video conferencing and meetingsnot Groove
  • Secure document storage and sharingnot Groove

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Google Workspace
  • Handling email, chat and messaging support in one queuenot Google Workspace

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Google Workspace

  • Starter tier storage limited to 30 GB per user, requiring upgrade to Standard or higher for adequate document storage
  • Starter and Standard tiers both capped at maximum 300 users per organisation
  • Video meetings limited to 100 participants on Starter tier, 150 on Standard tier
  • Recording capabilities only available on Standard tier and above
  • eDiscovery, Vault, and advanced security features only available on Plus and Enterprise tiers

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Google Workspace

€3.4/month

No published plan breakdown. See the Google Workspace review.

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Google Workspace if

  • You need gmail business email.
  • You also want google drive storage.
Google Workspace review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is Google Workspace or Groove better?
Neither clearly leads. Google Workspace starts at €3.4/month and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Google Workspace or Groove?
Google Workspace starts at €3.4/month and Groove at $12/month.
Does Google Workspace or Groove run on more platforms?
Google Workspace runs on Web. Groove runs on Web, Ios, Android.
What is Google Workspace best used for?
Google Workspace is most often used for business email and calendar management, collaborative document editing, video conferencing and meetings, secure document storage and sharing. Of those, business email and calendar management and collaborative document editing are not what Groove is typically brought in for.
What can Google Workspace do that Groove cannot?
Google Workspace covers Gmail business email, Google Drive storage, Google Docs, Sheets, Slides, Google Calendar. Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Both handle Salesforce, Slack, 2FA.
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Related pages

More on Google Workspace

More on Groove

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