Softwr

Productivity · head to head

Focus@Will vs Groove

Focus@Will logo

Focus@Will

Productivity

Music and sounds designed to enhance focus and productivity

From
Free
Rated
-
Full reviewWebsite
Groove logo

Groove

Customer Support

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Only Focus@Will has a free tier, so it costs nothing to try first.
  • Each has a real cost: Focus@Will the App Store listing (seller Dulcetta Inc) states the free trial is limited to 7 days, after which a paid subscription is required to continue using the music and features; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • They diverge on capability: Focus@Will covers Curated focus music, Groove covers Shared inbox.

Where they differ

Only the attributes on which Focus@Will and Groove actually diverge.

Attributes where Focus@Will and Groove differ
AttributeFocus@WillGroove
Starting priceFree$12/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, IOS, Android, MacOS, WindowsWeb, Ios, Android
CategoryProductivityCustomer Support

Identical on both: user rating (Not yet rated), founded (2011).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Focus@Will

  • Curated focus music
  • Multiple music channels
  • Built-in focus timer
  • Focus statistics
  • Different music genres
  • Offline access
  • Cross-platform sync
  • Volume control

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Focus@Will

  • Productivitynot Groove
  • Collaborationnot Groove
  • Task managementnot Groove
  • Organizationnot Groove

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Focus@Will
  • Handling email, chat and messaging support in one queuenot Focus@Will

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Focus@Will

  • The App Store listing (seller Dulcetta Inc) states the free trial is limited to 7 days, after which a paid subscription is required to continue using the music and features
  • The same listing states a 30 day money-back guarantee applies to the subscription, implying no refund is available after that window

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Focus@Will

Free
  • FreeFree
    • Limited access to music
    • Basic 25-min timer
    • Ads
  • Basic$4.95/month
    • Unlimited music access
    • Custom timers
    • No ads
  • Pro$9.95/month
    • Everything in Basic
    • Advanced analytics
    • Priority support

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Focus@Will if

  • You need curated focus music.
  • You want to start without paying.
  • You work on Web, IOS, Android, MacOS, Windows.
  • You also want multiple music channels.
Focus@Will review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is Focus@Will or Groove better?
Neither clearly leads. Focus@Will starts at Free and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Focus@Will or Groove?
Focus@Will has a free tier; the other does not. Paid plans start at Free for Focus@Will and $12/month for Groove.
Does Focus@Will or Groove run on more platforms?
Focus@Will runs on Web, IOS, Android, MacOS, Windows. Groove runs on Web, Ios, Android.
Can I use Focus@Will for free?
Yes. Focus@Will has a free tier, so you can try it without paying. Groove starts at $12/month.
What is Focus@Will best used for?
Focus@Will is most often used for productivity, collaboration, task management, organization. Of those, productivity and collaboration are not what Groove is typically brought in for.
What can Focus@Will do that Groove cannot?
Focus@Will covers Curated focus music, Multiple music channels, Built-in focus timer, Focus statistics. Groove covers Shared inbox, Knowledge base, Live chat, Automation rules.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Focus@Will

More on Groove

Keep looking

Other head to heads