Softwr

Software · head to head

Groove vs Stoplight

Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
Stoplight logo

Stoplight

Software

API design, documentation, and governance platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Stoplight has a free tier, so it costs nothing to try first.
  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Stoplight the free plan allows one project and one user
  • They diverge on capability: Groove covers Shared inbox, Stoplight covers API Design.

Where they differ

Only the attributes on which Groove and Stoplight actually diverge.

Attributes where Groove and Stoplight differ
AttributeGrooveStoplight
Starting price$12/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Cloud
Founded20112014

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Only in Stoplight

  • API Design
  • API Documentation
  • Governance
  • GitHub
  • GitLab
  • Jenkins
  • Azure DevOps
  • Cloud support

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Stoplight
  • Handling email, chat and messaging support in one queuenot Stoplight

Stoplight

  • Designing and documenting OpenAPI specifications visuallynot Groove
  • Serving interactive API docs and instant mock servers from a specnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Stoplight

  • The free plan allows one project and one user
  • Private projects, multi branch support and custom domains start at the Startup plan, $113 a month billed annually
  • SSO and shared style guides are Pro Team only, at $362 a month billed annually
  • Seats beyond each plan's allowance are $11 to $27 each per month depending on tier and billing period

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Stoplight

Free
  • FreeFree
    • API design
    • Documentation
    • Community support
  • Pro$75/monthly
    • Governance
    • Advanced testing
    • Team collaboration
  • Enterprise$undefined/monthly
    • Custom deployment
    • SLA
    • Priority support

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose Stoplight if

  • You need api design.
  • You want to start without paying.
  • You work on Web, Cloud.
  • You also want api documentation.
Stoplight review

Questions people ask

Is Groove or Stoplight better?
Neither clearly leads. Groove starts at $12/month and Stoplight at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Stoplight?
Stoplight has a free tier; the other does not. Paid plans start at $12/month for Groove and Free for Stoplight.
Does Groove or Stoplight run on more platforms?
Groove runs on Web, Ios, Android. Stoplight runs on Web, Cloud.
Can I use Stoplight for free?
Yes. Stoplight has a free tier, so you can try it without paying. Groove starts at $12/month.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Stoplight is typically brought in for.
What can Groove do that Stoplight cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Stoplight covers API Design, API Documentation, Governance, GitHub. Both handle Web support.
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Related pages

More on Groove

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