Softwr

E-Commerce · head to head

FullStory vs Metronome

FullStory logo

FullStory

E-Commerce

Digital experience intelligence platform

From
Free
Rated
-
Full reviewWebsite
Metronome logo

Metronome

Accounting

Infrastructure for usage-based billing and monetization

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only FullStory has a free tier, so it costs nothing to try first.
  • Each has a real cost: FullStory free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites; Metronome no published pricing on homepage, requires sales contact
  • They diverge on capability: FullStory covers Session replay, Metronome covers Real-time usage metering.

Where they differ

Only the attributes on which FullStory and Metronome actually diverge.

Attributes where FullStory and Metronome differ
AttributeFullStoryMetronome
Starting priceFreeOn request
Pricing modelquoteUsage-based and custom
Free tierYesNo
PlatformsWeb, MobileWeb, API
CategoryE-CommerceAccounting
Founded2014Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FullStory

  • Session replay
  • Heatmaps
  • Conversion funnels
  • User journey mapping
  • Error tracking
  • Frustration signals
  • Search functionality
  • Custom events

Only in Metronome

  • Real-time usage metering
  • Multiple pricing models
  • Flexible pricing implementation
  • Customer-facing dashboards
  • Revenue analytics
  • Pricing experimentation
  • Multi-dimensional pricing
  • Stripe integration

What people use each for

The jobs each tool is most often brought in to do.

FullStory

  • User experience analysisnot Metronome
  • Bug reproductionnot Metronome
  • Conversion optimizationnot Metronome
  • Customer supportnot Metronome
  • Product developmentnot Metronome

Metronome

  • Implementing usage-based billing for SaaS productsnot FullStory
  • Managing complex enterprise pricing modelsnot FullStory
  • Testing pricing changes and monetization strategiesnot FullStory
  • Real-time revenue analytics and trackingnot FullStory
  • Integration with payment processors and accounting systemsnot FullStory

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FullStory

  • Free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites
  • Personal email addresses cannot be used for signup; business email domain required
  • Paid plan pricing not publicly listed, requires sales contact for quotes
  • Free plan has no email support, only community-based assistance
  • Mobile app analytics requires a separate add-on purchase

Metronome

  • No published pricing on homepage, requires sales contact
  • Limited documentation of feature comparison between plans
  • Startup plan pricing is transaction-based and may become expensive at scale
  • Enterprise customers need custom contracts with dedicated support
  • Integration ecosystem appears limited compared to some competitors

Pricing, plan by plan

FullStory

Free
  • FreeFree
    • 1,000 sessions/month
    • 14-day data retention
    • Basic analytics
  • Business$undefined/month
    • Custom sessions
    • 3-month retention
    • Advanced analytics
  • Enterprise$undefined/month
    • Unlimited sessions
    • Custom retention
    • Advanced privacy controls

Metronome

On request
  • Startup$null/variable
    • Real-time usage metering
    • Multiple pricing models
    • Flexible pricing implementation
  • Custom$null/custom
    • All Startup features
    • Invoicing integrations with Salesforce, NetSuite
    • Cloud marketplace integration (AWS, Azure, GCP)

Which should you pick?

Choose FullStory if

  • You need session replay.
  • You want to start without paying.
  • You work on Web, Mobile.
  • You also want heatmaps.
FullStory review

Choose Metronome if

  • You need real-time usage metering.
  • You work on Web, API.
  • You also want multiple pricing models.
Metronome review

Questions people ask

Is FullStory or Metronome better?
Neither clearly leads. FullStory starts at Free and Metronome at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FullStory or Metronome?
FullStory has a free tier; the other does not. Paid plans start at Free for FullStory and On request for Metronome.
Does FullStory or Metronome run on more platforms?
FullStory runs on Web, Mobile. Metronome runs on Web, API.
Can I use FullStory for free?
Yes. FullStory has a free tier, so you can try it without paying. Metronome starts at On request.
What is FullStory best used for?
FullStory is most often used for user experience analysis, bug reproduction, conversion optimization, customer support. Of those, user experience analysis and bug reproduction are not what Metronome is typically brought in for.
What can FullStory do that Metronome cannot?
FullStory covers Session replay, Heatmaps, Conversion funnels, User journey mapping. Metronome covers Real-time usage metering, Multiple pricing models, Flexible pricing implementation, Customer-facing dashboards.

Answered from the vendors’ own pages

FullStory: What does FullStory's free tier include?

30,000 sessions per month, 10 user seats, 5,000 server-side events per month, 1 year of session replay retention, and 1 year of product analytics retention. Session capture pauses when you exceed the monthly limit, though existing sessions remain accessible.

Source
Metronome: What pricing does Metronome charge for its platform?

Metronome charges based on billing volume (0.8% per transaction) and event ingestion ($0.04 per 1,000 events). Custom plans with dedicated support are available for larger deployments.

Source
FullStory: What features are excluded from the free plan?

Dashboards, configurable form privacy, Go-Live functionality, Streams, client-side rate hooks, mobile app analytics, and StoryAI are not available on the free tier. Email support is also unavailable; only community-based help is provided.

Source
Metronome: Does Metronome work with payment providers other than Stripe?

The Startup plan includes native Stripe integration. Custom plans can integrate with additional payment processors and accounting systems including Salesforce, NetSuite, and cloud marketplaces.

Source
FullStory: Can I use a personal email to sign up for FullStory's free plan?

No. FullStory requires a business email domain for signup; personal email services like Gmail cannot be used for free plan registration.

Source
Metronome: Can I test pricing changes before deploying them to all customers?

Yes, Metronome provides continuous pricing experimentation capabilities that allow you to test and roll out pricing changes across customer cohorts safely.

Source
FullStory: How does FullStory integrate with Slack?

FullStory's Slack integration allows individual users to send noteworthy sessions to Slack channels. Advanced and Enterprise plans can configure Alerts to receive notifications in Slack when user metrics exceed defined thresholds.

Source
FullStory: What analytics platforms does FullStory integrate with?

FullStory integrates with Segment, Mixpanel, Adobe Analytics, Google Analytics, Salesforce, HubSpot, and others. These integrations allow you to attach FullStory session URLs to events in your analytics platform for cross-platform correlation.

Source
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