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Software · head to head

Flock vs Front

Flock logo

Flock

Software

Organized team communication platform

From
Free
Rated
-
Full reviewWebsite
Front logo

Front

Software

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite

The short version

  • Only Flock has a free tier, so it costs nothing to try first.
  • Each has a real cost: Flock the Starter plan only makes the most recent 10,000 messages searchable and caps public channels at 10; Front starter tier limited to single-channel support; omnichannel support requires Professional tier
  • They diverge on capability: Flock covers Team chat, Front covers Shared inbox.

Where they differ

Only the attributes on which Flock and Front actually diverge.

Attributes where Flock and Front differ
AttributeFlockFront
Starting priceFree$25/month per seat
Free tierYesNo
PlatformsWeb, Windows, Macos, Ios, AndroidCloud-based SaaS
Founded20142013

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Flock

  • Team chat
  • Channels
  • Threads
  • File sharing
  • Polls
  • Mobile apps
  • Zapier
  • GitHub

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Salesforce
  • HubSpot
  • Asana

Both cover

  • Integrations
  • Slack
  • Jira
  • GDPR
  • SOC2
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Flock

  • Team messaging with channels, direct messages and file sharingnot Front
  • Running polls, to-dos and reminders inside a chat workspacenot Front
  • Video conferencing and screen sharing for small teamsnot Front

Front

  • Multi-team customer support across email, chat, SMS channelsnot Flock
  • Enterprises using AI to resolve complex multi-step customer requestsnot Flock

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Flock

  • The Starter plan only makes the most recent 10,000 messages searchable and caps public channels at 10
  • Starter storage is 5 GB for the entire team, against 10 GB per member on Pro and 20 GB per member on Enterprise
  • Starter allows a single team admin and a single approved domain
  • Group video calls and screen sharing require the Pro plan; Starter is limited to 1-1 video calls
  • Group video calls are capped at 20 participants even on Enterprise
  • Single Sign-On and Active Directory sync are Enterprise only
  • Enterprise is quote only, with no published rate, and is positioned for organisations with 100 or more members
  • Unlimited auto-join and announcement channels require Enterprise; Starter and Pro get one of each

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pricing, plan by plan

Flock

Free
  • FreeFree
    • Unlimited chats
    • Channels
    • File sharing
  • Pro$5/month
    • Everything in Free
    • Advanced search
    • API access

Front

$25/month per seat

No published plan breakdown. See the Front review.

Which should you pick?

Choose Flock if

  • You need team chat.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want channels.
Flock review

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Questions people ask

Is Flock or Front better?
Neither clearly leads. Flock starts at Free and Front at $25/month per seat, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Flock or Front?
Flock has a free tier; the other does not. Paid plans start at Free for Flock and $25/month per seat for Front.
Does Flock or Front run on more platforms?
Flock runs on Web, Windows, Macos, Ios, Android. Front runs on Cloud-based SaaS.
Can I use Flock for free?
Yes. Flock has a free tier, so you can try it without paying. Front starts at $25/month per seat.
What is Flock best used for?
Flock is most often used for team messaging with channels, direct messages and file sharing, running polls, to-dos and reminders inside a chat workspace, video conferencing and screen sharing for small teams. Of those, team messaging with channels, direct messages and file sharing and running polls, to-dos and reminders inside a chat workspace are not what Front is typically brought in for.
What can Flock do that Front cannot?
Flock covers Team chat, Channels, Threads, File sharing. Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Both handle Integrations, Slack, Jira, GDPR.
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Related pages

More on Flock

More on Front

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