Softwr

Customer Support · head to head

Front vs RingCentral Video

Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
RingCentral Video logo

RingCentral Video

Communication & Collaboration

Connected cloud communications

From
$19.99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; RingCentral Video unlimited calling is limited to the US and Canada markets; other international calls are charged per minute at the published international rates table
  • They diverge on capability: Front covers Shared inbox, RingCentral Video covers HD video conferencing.

Where they differ

Only the attributes on which Front and RingCentral Video actually diverge.

Attributes where Front and RingCentral Video differ
AttributeFrontRingCentral Video
Starting price$25/month per seat$19.99/month
PlatformsCloud-based SaaSWeb, Windows, Macos, Ios, Android
CategoryCustomer SupportCommunication & Collaboration
Founded20131999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • HubSpot
  • Asana

Only in RingCentral Video

  • HD video conferencing
  • Voice and video calling
  • Screen sharing
  • Virtual backgrounds
  • Recording and transcription
  • Chat and messaging
  • Calendar integration
  • Meeting attendee controls

Both cover

  • Salesforce
  • Slack
  • Jira
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot RingCentral Video
  • Enterprises using AI to resolve complex multi-step customer requestsnot RingCentral Video

RingCentral Video

  • Cloud business phone system with video meetings and team messagingnot Front
  • Replacing on-premise PBX hardware for distributed teamsnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

RingCentral Video

  • Unlimited calling is limited to the US and Canada markets; other international calls are charged per minute at the published international rates table
  • The free trial is only for new subscribers and is capped at five users and two desktop phones, with SMS unavailable during the trial
  • Trial hardware must be returned within 21 days of trial cancellation to avoid hardware charges
  • Phone rental is available only with a multi-year contract
  • Automated, high volume or marketing SMS costs extra as RingCentral High Volume SMS, and TCR registration is required for SMS and MMS
  • A Mobile User extension is free to add but is billed at the same monthly rate as a Digital Line in any month it is used to make or receive a call
  • The Webinar 500 discount lasts one year on a one year commitment, after which pricing reverts to $75 per host per month or the then current retail price
  • Taxes and recovery fees including the Federal Universal Service Recovery Fee, E911 Service Fee and Compliance and Administrative Cost Recovery Fee are added on top
  • The advertised savings of up to 33% require paying annually

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

RingCentral Video

$19.99/month
  • Essentials$19.99/month
    • Video meetings
    • Phone service
    • Text messaging
  • Standard$27.99/month
    • Everything in Essentials
    • Advanced meeting controls
    • Call recording
  • Premium$34.99/month
    • Everything in Standard
    • Advanced security features
    • Compliance recording
  • Enterprise$undefined/month
    • Unlimited everything
    • Custom deployment
    • Dedicated account manager

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose RingCentral Video if

  • You need hd video conferencing.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want voice and video calling.
RingCentral Video review

Questions people ask

Is Front or RingCentral Video better?
Neither clearly leads. Front starts at $25/month per seat and RingCentral Video at $19.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or RingCentral Video?
Front starts at $25/month per seat and RingCentral Video at $19.99/month.
Does Front or RingCentral Video run on more platforms?
Front runs on Cloud-based SaaS. RingCentral Video runs on Web, Windows, Macos, Ios, Android.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what RingCentral Video is typically brought in for.
What can Front do that RingCentral Video cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. RingCentral Video covers HD video conferencing, Voice and video calling, Screen sharing, Virtual backgrounds. Both handle Salesforce, Slack, Jira, SOC2.
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Related pages

More on Front

More on RingCentral Video

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