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Software · head to head

Freshdesk vs Serpstat

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Serpstat logo

Serpstat

Software

All-in-One SEO platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Serpstat individual plan at $50 per month caps searches at 100 per day and keyword position checks at 10,000

Where they differ

Only the attributes on which Freshdesk and Serpstat actually diverge.

Attributes where Freshdesk and Serpstat differ
AttributeFreshdeskSerpstat
Starting price$19/monthOn request
Founded2010Unknown

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in Serpstat

Nothing recorded that Freshdesk does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Serpstat
  • Customer support portal and knowledge basenot Serpstat
  • Multi-channel support coordinationnot Serpstat
  • AI-assisted support agent interactionnot Serpstat

Serpstat

No use cases recorded yet. See the Serpstat review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Serpstat

  • Individual plan at $50 per month caps searches at 100 per day and keyword position checks at 10,000
  • The full annual discount of up to 27 percent requires paying yearly rather than monthly

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Serpstat

On request

No published plan breakdown. See the Serpstat review.

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Serpstat if

Nothing in the data separates Serpstat from Freshdesk on the points above - pick on price and on how each one feels to use.

Serpstat review

Questions people ask

Is Freshdesk or Serpstat better?
Neither clearly leads. Freshdesk starts at $19/month and Serpstat at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Serpstat?
Freshdesk starts at $19/month and Serpstat at On request.
Does Freshdesk or Serpstat run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Serpstat is typically brought in for.
What can Freshdesk do that Serpstat cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration.
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