Softwr
Five Sigma logo

Five Sigma

Cloud claims management with decision support aimed at insurers who cannot fund a full core programme

As of 31 August 2026, Five Sigma's pricing is not published; the vendor quotes on request. A claims administration system with built-in automation and adjuster guidance, sold to TPAs, MGAs and mid-sized carriers. Softwr lists it under Insurance. Five Sigma is available on Web, API.

Overview

What Five Sigma does

Five Sigma is a cloud claims management platform covering notice of loss, claim file handling, reserves, payments, vendor assignment, litigation tracking and reporting. It layers automation and decision support over the adjuster workflow, including document and correspondence handling, task recommendation and outlier detection on reserves and cycle time. It supports multiple lines, with property, auto and general liability the common deployments. What makes it commercially distinct is where it sits in the market. Claims platforms have historically been either a module of a multi-year core suite programme or a homegrown system that grew out of a spreadsheet. Third-party administrators, managing general agents and small carriers fall between those, needing a real claims system without a core replacement budget. Five Sigma sells into that gap and competes on implementation time rather than on the depth of a Guidewire deployment. The claim to test in a proof of concept is whether the automation reduces adjuster handling time on your actual claim mix, because the value case rests on that number rather than on features. The trade-offs are the usual ones for a younger vendor in a conservative market. Reference customers are fewer, the integrator ecosystem is thin, and carrier procurement teams will scrutinise financial viability for a system meant to hold claim records for decades. Buyers who take it accept those risks in exchange for a system that runs in months and does not require a dedicated internal delivery team.

What people use it for

  • A third-party administrator replacing a homegrown claims system without a multi-year programme
  • An MGA taking claims handling in house from a delegated authority arrangement
  • A mid-sized carrier that needs a modern claims system but cannot fund a core suite replacement
  • A programme business that must report claims data to capacity providers in a consistent format

The honest half

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Five Sigma.

  • The reference base is small compared with established claims vendors, so procurement and audit committees will ask for viability assurances you cannot fully answer.
  • Automation benefits depend entirely on your claim mix, and a book with high-complexity liability claims sees far less handling time reduction than a high-volume property book.
  • There is almost no third-party integrator market, so implementation, configuration and later changes route through the vendor and its capacity becomes your constraint.
  • Deep integration with legacy policy systems is your responsibility, and claims platforms are only as useful as the policy and coverage data flowing into them.
  • Regulatory reporting for many United States states is not as complete out of the box as it is on platforms that have served American carriers for decades, so expect some reporting build.

Cross-shopped

What people choose instead of Five Sigma

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

Pricing

What Five Sigma costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

Five Sigma Claims

On request

  • Claims administration
  • Automation and decision support
  • Configurable lines of business
  • Hosted and maintained by the vendor

Capabilities

Features

  • Claim file management

    Notice of loss through reserves, payments, recovery and closure in one workflow

  • Automation rules

    Assignment, task creation and correspondence handling triggered by claim events

  • Adjuster decision support

    Recommendations and outlier flags on reserves, cycle time and next actions

  • Vendor and litigation management

    Assignment and tracking of adjusters, experts and defence counsel

  • Configurable lines

    Claim types and workflows configured per line of business

  • Reporting and data export

    Operational and regulatory reporting with warehouse export

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

Who is the typical buyer?

Third-party administrators, MGAs and small to mid-sized carriers that need a real claims system without a core suite budget.

How does it compare with Guidewire ClaimCenter?

ClaimCenter has far more depth, references and integrator support, and costs correspondingly more with a longer implementation. Five Sigma competes on time to live.

What should we test in a pilot?

Adjuster handling time on your own claim mix. The commercial case rests on that measurement, not on the feature list.

Share

Keep looking

Where to go from Five Sigma

Best Insurance software for

Compare Five Sigma with

Other Insurance software

  • Integrated risk management platform

    6 researched notes
  • API-first policy, billing and claims core where products are defined as versioned data

    Pricing on request11 researched notes
  • No-code product builder that lets underwriters configure and launch insurance products themselves

    Pricing on request11 researched notes
  • Broker and MGA management platform built natively on Salesforce

    Pricing on request11 researched notes
  • Agency management for digital-first agencies

    From $199/mo7 researched notes
  • Claims management and processing platform

    7 researched notes
  • Insurance platform for life, health, and annuities

    12 researched notes
  • Carrier to agency data exchange infrastructure that sits under most US insurance agency management systems

    Pricing on request12 researched notes
  • Cloud policy, billing and claims core aimed at regional property carriers and mutuals

    Pricing on request11 researched notes
  • Insurance platform for brokers and agents

    From $99/mo4 researched notes
  • Vertafore agency management system for small independent agencies

    Pricing on request11 researched notes
  • Car insurance priced primarily on driving behavior measured through an app test drive

    Pricing on request11 researched notes
  • Small commercial insurance quoting that sends one submission to many carriers

    Free, then $50/mo12 researched notes
  • API-first policy, billing and claims core where products are defined as versioned data

    Pricing on request11 researched notes

Softwr does not host reviews and shows no star rating for Five Sigma, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

More on Five Sigma

Best Insurance software alternatives

Broker and MGA management platform built natively on Salesforce

quote

No-code product builder that lets underwriters configure and launch insurance products themselves

quote

Insurance data, ISO forms and rating content that most American P&C products are built on

quote

Vertafore agency management system for small independent agencies

quote

Coretech platform for insurers, strongest in group and voluntary benefits

quote

Sales pipeline and client engagement layer that sits on top of an agency management system

quote

Cloud policy, billing and claims core aimed at regional property carriers and mutuals

quote

API-first policy, billing and claims core where products are defined as versioned data

quote

Compare Five Sigma with alternatives