Softwr

Cybersecurity · head to head

Entrust Identity as a Service vs Zencity

Entrust Identity as a Service logo

Entrust Identity as a Service

Cybersecurity

Workforce and customer authentication from a certificate authority

From
$2/month
Free plan
No
Full reviewWebsite
Zencity logo

Zencity

Government

Resident sentiment analysis combining organic social listening with representative surveys

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Entrust Identity as a Service the application integration catalogue is smaller than that of the dedicated identity vendors, so uncommon SaaS applications more often need custom SAML configuration rather than a template.; Zencity social listening is structurally biased toward residents who post, so a city using the listening product without the survey product will consistently mistake volume for consensus.
  • They diverge on capability: Entrust Identity as a Service covers Multi-factor authentication, Zencity covers Organic social listening.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Entrust Identity as a Service and Zencity actually diverge.

Attributes where Entrust Identity as a Service and Zencity differ
AttributeEntrust Identity as a ServiceZencity
Starting price$2/monthOn request
Pricing modelPer user per monthquote
PlatformsWeb, iOS, Android, Windows, LinuxWeb
CategoryCybersecurityGovernment

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Entrust Identity as a Service

  • Multi-factor authentication
  • Single sign-on
  • Adaptive authentication
  • Passwordless login
  • Credential lifecycle
  • Derived PIV credentials
  • Directory integration

Only in Zencity

  • Organic social listening
  • Representative surveys
  • Community trust surveys
  • Topic and sentiment analysis
  • Service request integration
  • Leadership reporting

What people use each for

The jobs each tool is most often brought in to do.

Entrust Identity as a Service

  • A government agency needing derived mobile credentials from an existing PIV smart card estatenot Zencity
  • A bank that must support hardware tokens for corporate treasury users alongside push authentication for staffnot Zencity
  • An organisation already buying Entrust certificates that wants credential issuance and authentication from one vendornot Zencity
  • A defence supplier required to use certificate-based authentication that mainstream cloud identity products handle poorlynot Zencity

Zencity

  • A city manager deciding whether a social media outcry reflects a representative viewnot Entrust Identity as a Service
  • A police department measuring community trust with a sampled instrument rather than complaint volumenot Entrust Identity as a Service
  • A communications team wanting early warning on a service issue before it reaches councilnot Entrust Identity as a Service
  • A council needing resident input on a policy without running its own survey operationnot Entrust Identity as a Service

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Entrust Identity as a Service

  • The application integration catalogue is smaller than that of the dedicated identity vendors, so uncommon SaaS applications more often need custom SAML configuration rather than a template.
  • Developer experience for customer identity use cases is behind the specialists, and teams building consumer signup flows will find the APIs and documentation less complete.
  • Advanced capabilities including adaptive authentication and credential management sit above the published entry price, so the two dollar figure rarely reflects what a regulated buyer actually spends.
  • There are two overlapping products, Identity as a Service and Identity Enterprise, and choosing wrongly at the start means a migration later rather than a licence change.
  • Identity governance, access certification and privileged access are not covered, so an organisation with audit-driven access review requirements needs a second vendor alongside it.

Zencity

  • Social listening is structurally biased toward residents who post, so a city using the listening product without the survey product will consistently mistake volume for consensus.
  • Government analysis of residents' public speech, particularly by police departments, has drawn civil liberties criticism and records request scrutiny in United States cities, and agencies need a public answer ready before signing.
  • Sentiment classification of local slang, sarcasm and non English posts is imperfect, and a misclassified theme presented in a leadership briefing can be acted on before anyone checks the underlying posts.
  • Survey sample sizes at neighbourhood level are often small, so the district level breakdowns that councils most want are the least reliable numbers in the report.
  • It reports on opinion without connecting to service delivery systems, so acting on a finding remains a separate manual process in whatever operational software the agency runs.

Pricing, plan by plan

Entrust Identity as a Service

$2/month
  • Workforce Standard$2/month
    • Multi-factor authentication
    • Single sign-on
    • Directory integration
  • Higher tiers$undefined/month
    • Adaptive risk-based authentication
    • Certificate and smart card credential management
    • Derived PIV credentials

Zencity

On request
  • Zencity$undefined/year
    • Quoted annually by population served and module scope
    • Survey programmes priced separately from the listening platform
    • Police community trust surveying sold as its own line

Which should you pick?

Choose Entrust Identity as a Service if

  • You need multi-factor authentication.
  • You work on Web, iOS, Android, Windows, Linux.
  • You also want single sign-on.
Entrust Identity as a Service review

Choose Zencity if

  • You need organic social listening.
  • You also want representative surveys.
Zencity review

Questions people ask

Is Entrust Identity as a Service or Zencity better?
Neither clearly leads. Entrust Identity as a Service starts at $2/month and Zencity at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Entrust Identity as a Service or Zencity?
Entrust Identity as a Service starts at $2/month and Zencity at On request.
Does Entrust Identity as a Service or Zencity run on more platforms?
Entrust Identity as a Service runs on Web, iOS, Android, Windows, Linux. Zencity runs on Web.
What is Entrust Identity as a Service best used for?
Entrust Identity as a Service is most often used for a government agency needing derived mobile credentials from an existing piv smart card estate, a bank that must support hardware tokens for corporate treasury users alongside push authentication for staff, an organisation already buying entrust certificates that wants credential issuance and authentication from one vendor, a defence supplier required to use certificate-based authentication that mainstream cloud identity products handle poorly. Of those, a government agency needing derived mobile credentials from an existing piv smart card estate and a bank that must support hardware tokens for corporate treasury users alongside push authentication for staff are not what Zencity is typically brought in for.
What can Entrust Identity as a Service do that Zencity cannot?
Entrust Identity as a Service covers Multi-factor authentication, Single sign-on, Adaptive authentication, Passwordless login. Zencity covers Organic social listening, Representative surveys, Community trust surveys, Topic and sentiment analysis.

Answered from the vendors’ own pages

Entrust Identity as a Service: Is MFA included or extra?

Multi-factor authentication is included in the workforce bundles rather than sold separately, which is not true of every competitor. Adaptive risk-based authentication sits in higher tiers.

Zencity: Is this surveillance of residents?

It analyses publicly posted content and aggregated survey responses rather than private accounts, but the distinction has been contested publicly, especially for police use. Prepare an explanation before procurement.

Entrust Identity as a Service: Does it do identity governance?

No. Access certification, role mining and joiner-mover-leaver governance require a separate product such as SailPoint or Saviynt.

Zencity: Why pair listening with surveys?

Because the people who post are not representative of the people who live there. The gap between the two datasets is often the most useful output.

Entrust Identity as a Service: Why choose this over Okta or Entra ID?

Almost always because of PKI, smart cards or derived credentials. Without that requirement the mainstream platforms are the stronger general purpose choice.

Zencity: What did Zencity acquire?

Elucd, in 2021, which brought community trust survey methodology used with police departments.

Zencity: Can residents find out what our city bought?

Yes. These are public contracts and several have been obtained and published through records requests.

Share

Related pages

More on Entrust Identity as a Service

More on Zencity

Keep looking

Other head to heads