Softwr

Sales Enablement · head to head

DocuSign vs Natero

DocuSign logo

DocuSign

Sales Enablement

The Way the World Agrees

From
Free
Rated
-
Full reviewWebsite
N

Natero

Customer Success

Predictive Customer Success Platform

From
$800/month
Rated
-
Full reviewWebsite

The short version

  • Only DocuSign has a free tier, so it costs nothing to try first.
  • Each has a real cost: DocuSign expensive pricing with difficult-to-predict costs and billing surprises; higher tiers required for useful features; Natero acquired by Freshworks in May 2019 and folded into the Freshsuccess product line, so it is no longer sold as Natero
  • They diverge on capability: DocuSign covers Electronic signatures, Natero covers Predictive health scores.

Where they differ

Only the attributes on which DocuSign and Natero actually diverge.

Attributes where DocuSign and Natero differ
AttributeDocuSignNatero
Starting priceFree$800/month
Pricing modelUnknownsubscription
Free tierYesNo
CategorySales EnablementCustomer Success
Founded20032012

Identical on both: platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DocuSign

  • Electronic signatures
  • Templates
  • Mobile signing
  • Audit trail
  • Agreement analytics
  • Microsoft 365
  • Google Workspace
  • SAP

Only in Natero

  • Predictive health scores
  • Machine learning
  • Customer journey analytics
  • Playbooks
  • Risk detection
  • Freshworks
  • Slack
  • Zendesk

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

DocuSign

  • Customer Success
  • Esignaturesnot Natero
  • Agreement Cloudnot Natero

Natero

  • Customer Success
  • Predictive Analyticsnot DocuSign
  • Machine Learningnot DocuSign

Both are used for customer success, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DocuSign

  • Expensive pricing with difficult-to-predict costs and billing surprises; higher tiers required for useful features
  • Slow customer support response times for billing and account issues, with difficulty reaching human agents
  • Limited PDF editing capabilities despite the high price point
  • Difficulties canceling subscriptions and deleting accounts with potential for unauthorized charges
  • Uploaded signatures cannot be changed after signing in some cases, contradicting official documentation

Natero

  • Acquired by Freshworks in May 2019 and folded into the Freshsuccess product line, so it is no longer sold as Natero
  • natero.com no longer resolves

Pricing, plan by plan

DocuSign

Free
  • Personal$10/month
    • 5 envelopes per month
    • Basic signing
  • Standard$25/month
    • 100 envelopes per user per year
    • Advanced fields
  • Business Pro$40/month
    • 100 envelopes per user per year
    • Bulk send
    • Payment collection

Natero

$800/month
  • Growth$800/month
    • Predictive health
    • Playbooks
    • Reporting
  • Enterprise$2000/month
    • Custom ML models
    • Advanced API
    • Dedicated support

Which should you pick?

Choose DocuSign if

  • You need electronic signatures.
  • You want to start without paying.
  • You also want templates.
DocuSign review

Choose Natero if

  • You need predictive health scores.
  • You also want machine learning.
Natero review

Questions people ask

Is DocuSign or Natero better?
Neither clearly leads. DocuSign starts at Free and Natero at $800/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DocuSign or Natero?
DocuSign has a free tier; the other does not. Paid plans start at Free for DocuSign and $800/month for Natero.
Does DocuSign or Natero run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use DocuSign for free?
Yes. DocuSign has a free tier, so you can try it without paying. Natero starts at $800/month.
What is DocuSign best used for?
DocuSign is most often used for customer success, esignatures, agreement cloud. Of those, esignatures and agreement cloud are not what Natero is typically brought in for.
What can DocuSign do that Natero cannot?
DocuSign covers Electronic signatures, Templates, Mobile signing, Audit trail. Natero covers Predictive health scores, Machine learning, Customer journey analytics, Playbooks. Both handle Salesforce, Web support.

Answered from the vendors’ own pages

DocuSign: What are the differences between DocuSign's eSignature and Intelligent Agreement Management (IAM) plans?

eSignature plans focus on document signing starting at $10/month for personal use. IAM plans bundle AI-powered agreement analysis, no-code workflow automation via Maestro, and a smart document repository at higher pricing, designed for enterprise teams managing high volumes of contracts.

Source
DocuSign: Does DocuSign offer a free trial?

Yes, DocuSign offers a free Personal plan at $10/month (billed annually) or $15/month (billed monthly) with limited features, but no trial period for paid plans.

Source
DocuSign: What platforms does DocuSign support?

DocuSign integrates with Microsoft 365 (Outlook, Word, Teams), Salesforce, Workday, and Slack. Documents can be sent and signed through these applications without leaving the platform.

Source
DocuSign: What are the envelope limits on DocuSign's plans?

The Personal plan includes 5 envelopes per month. Standard and Business Pro plans limit to 100 envelopes per user per year. Overages beyond these limits result in additional charges.

Source
DocuSign: Can I cancel my DocuSign subscription?

While DocuSign allows cancellation, users report difficulties reaching support to process cancellations and account deletions, with some experiencing unauthorized charges after attempting to cancel.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on DocuSign

More on Natero

Keep looking

Other head to heads