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Customer Support · head to head

Dixa vs Document360

Dixa logo

Dixa

Customer Support

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite
Document360 logo

Document360

Customer Support

Self-service knowledge base software for product documentation

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks; Document360 no published flat-rate pricing makes it hard to compare costs upfront against competitors.
  • They diverge on capability: Dixa covers Unified inbox, Document360 covers Category Manager.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Dixa and Document360 actually diverge.

Attributes where Dixa and Document360 differ
AttributeDixaDocument360
Starting price$39/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, Androidweb
Founded2015Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Salesforce

Only in Document360

  • Category Manager
  • Eddy AI
  • Article Revision History
  • SSO & Role-Based Access
  • Analytics
  • Multi-language Support
  • API Documentation Tools

What people use each for

The jobs each tool is most often brought in to do.

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Document360
  • Routing conversations to agents by skill and customer datanot Document360

Document360

  • Product and API documentationnot Dixa
  • Internal knowledge managementnot Dixa
  • Customer self-service supportnot Dixa
  • Multi-language documentation portalsnot Dixa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Document360

  • No published flat-rate pricing makes it hard to compare costs upfront against competitors.
  • Requires a sales quote process rather than instant self-service signup for paid plans.
  • Advanced AI features are usage-metered and may require additional purchases.
  • Smaller teams may find the enterprise-oriented feature set more complex than needed.

Pricing, plan by plan

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Document360

On request
  • Custom$undefined/month
    • Team accounts
    • Workspaces
    • Languages

Which should you pick?

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Choose Document360 if

  • You need category manager.
  • You work on web.
  • You also want eddy ai.
Document360 review

Questions people ask

Is Dixa or Document360 better?
Neither clearly leads. Dixa starts at $39/month and Document360 at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dixa or Document360?
Dixa starts at $39/month and Document360 at On request.
Does Dixa or Document360 run on more platforms?
Dixa runs on Web, Ios, Android. Document360 runs on web.
What is Dixa best used for?
Dixa is most often used for omnichannel customer service across phone, email, chat and social, routing conversations to agents by skill and customer data. Of those, omnichannel customer service across phone, email, chat and social and routing conversations to agents by skill and customer data are not what Document360 is typically brought in for.
What can Dixa do that Document360 cannot?
Dixa covers Unified inbox, Smart routing, Native phone, Live chat. Document360 covers Category Manager, Eddy AI, Article Revision History, SSO & Role-Based Access.

Answered from the vendors’ own pages

Dixa: How much does Dixa cost?

Dixa agent-based plans range from €89 to €179 per agent per month depending on tier and features, with AI priced separately at €0.35 per conversation.

Source
Document360: How is Document360 pricing determined?

Pricing is customized rather than tiered flat-rate, based on team accounts, workspaces, languages, SSO/security needs, knowledge base privacy model, and AI Suite usage.

Source
Dixa: Does Dixa charge per-seat AI add-ons?

No, Dixa charges a flat €0.35 per conversation for AI with no per-seat AI add-on fee and no volume cap, making costs scale with customer inquiries rather than team size.

Source
Document360: Is there a free trial?

Yes, Document360 offers a 14-day free trial with full feature access and no credit card required.

Source
Document360: What compliance and security features are included?

All plans include SOC 2 Type II compliance, SSL encryption, and security features such as roles, permissions, and SSO.

Source
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