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Telecommunications · head to head

Dialpad vs Viber

Dialpad logo

Dialpad

Telecommunications

Cloud phone and voice communications

From
On request
Rated
-
Full reviewWebsite
Viber logo

Viber

Communication

Messaging app with its strongest user base in Eastern Europe and the Philippines, owned by Japans Rakuten

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Viber has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; Viber viber has limited relevance outside its strong regions, so building a communication strategy around it in North America or most of Western Europe reaches almost nobody.
  • They diverge on capability: Dialpad covers Voice calls, Viber covers End to end encryption.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Dialpad and Viber actually diverge.

Attributes where Dialpad and Viber differ
AttributeDialpadViber
Starting priceOn requestFree
Pricing modelUnknownFree to download, paid business messaging and out calls to landlines and mobiles
Free tierNoYes
PlatformsWeb, MobileiOS, Android, Windows, macOS, Web
CategoryTelecommunicationsCommunication
Founded2013Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

  • Voice calls
  • Video meeting
  • Chat
  • Analytics
  • Call recording
  • Slack
  • Salesforce
  • HubSpot

Only in Viber

  • End to end encryption
  • Communities
  • Viber Business Messages
  • Free calling
  • Self-destructing messages
  • Rakuten integration

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

  • Customer service with AI voice and chat agentsnot Viber
  • Autonomous contact centre operations with handoff to humansnot Viber
  • Multi-channel communication (voice, chat, SMS, email)not Viber
  • HIPAA-compliant healthcare communicationnot Viber

Viber

  • A business communicating with customers in Eastern Europe or the Philippines where Viber, not WhatsApp, is the default appnot Dialpad
  • An individual making cheap international calls to family in a Viber-strong market before switching entirely to data callingnot Dialpad
  • A brand running a Community channel to reach an established Viber audience in a specific countrynot Dialpad
  • Someone wanting end to end encrypted chat on by default without configuring anythingnot Dialpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

  • Pricing details not publicly disclosed; requires contacting sales
  • AI Agent pricing uses credit-based model with pay-per-value structure
  • Specific pricing tiers and feature comparisons not available on public website

Viber

  • Viber has limited relevance outside its strong regions, so building a communication strategy around it in North America or most of Western Europe reaches almost nobody.
  • Ownership by Rakuten ties the app to a commerce and points ecosystem, and account data can be linked to Rakuten services in markets where that integration is active.
  • Business Messages pricing is metered per message, so a company sending high volumes of promotional content can find costs rise quickly compared with a flat fee model.
  • Viber has lost share even in some of its historically strong markets to Telegram and WhatsApp, so its regional dominance is not guaranteed to persist.
  • The desktop client depends on the phone app remaining active and connected, which is a limitation for anyone wanting a fully independent desktop messenger.

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

Viber

Free
  • ViberFree
    • Free messaging and calling between Viber users
    • Viber Out charges per minute for calls to non-Viber phone numbers
    • Business Messages priced per message sent to businesses on a metered basis

Which should you pick?

Choose Dialpad if

  • You need voice calls.
  • You work on Web, Mobile.
  • You also want video meeting.
Dialpad review

Choose Viber if

  • You need end to end encryption.
  • You want to start without paying.
  • You work on iOS, Android, Windows, macOS, Web.
  • You also want communities.
Viber review

Questions people ask

Is Dialpad or Viber better?
Neither clearly leads. Dialpad starts at On request and Viber at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or Viber?
Viber has a free tier; the other does not. Paid plans start at On request for Dialpad and Free for Viber.
Does Dialpad or Viber run on more platforms?
Dialpad runs on Web, Mobile. Viber runs on iOS, Android, Windows, macOS, Web.
Can I use Viber for free?
Yes. Viber has a free tier, so you can try it without paying. Dialpad starts at On request.
What is Dialpad best used for?
Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what Viber is typically brought in for.
What can Dialpad do that Viber cannot?
Dialpad covers Voice calls, Video meeting, Chat, Analytics. Viber covers End to end encryption, Communities, Viber Business Messages, Free calling.

Answered from the vendors’ own pages

Dialpad: How much does Dialpad cost?

Dialpad uses conversation-based pricing where customers purchase a pool of AI Agent Credits. Billing occurs only when AI delivers value by retrieving information or executing actions. Exact pricing is not published online and requires contacting sales.

Source
Viber: Is Viber end to end encrypted?

Yes, by default for one-to-one and group chats, unlike Telegram where it is opt-in for secret chats only.

Dialpad: What is Dialpad's AI Agent pricing model?

Dialpad AI Agents are priced per conversation using a credit system. Credits are used only when the AI retrieves information or executes actions like scheduling, routing, or order lookup.

Source
Viber: Is Viber popular in the United States?

No, it has a comparatively small footprint there. Its real strength is in specific markets including parts of Eastern Europe and the Philippines.

Viber: Who owns Viber?

Rakuten Group, a Japanese e-commerce and internet services company, which bought Viber in 2014.

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