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Telecommunications · head to head

RingCentral vs Viber

RingCentral logo

RingCentral

Telecommunications

Unified communications platform for enterprise

From
$24.99/month
Rated
-
Full reviewWebsite
Viber logo

Viber

Communication

Messaging app with its strongest user base in Eastern Europe and the Philippines, owned by Japans Rakuten

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Viber has a free tier, so it costs nothing to try first.
  • Each has a real cost: RingCentral the pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright; Viber viber has limited relevance outside its strong regions, so building a communication strategy around it in North America or most of Western Europe reaches almost nobody.
  • They diverge on capability: RingCentral covers VoIP calling, Viber covers End to end encryption.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which RingCentral and Viber actually diverge.

Attributes where RingCentral and Viber differ
AttributeRingCentralViber
Starting price$24.99/monthFree
Pricing modelsubscriptionFree to download, paid business messaging and out calls to landlines and mobiles
Free tierNoYes
PlatformsWeb, Windows, Macos, Ios, AndroidiOS, Android, Windows, macOS, Web
CategoryTelecommunicationsCommunication
Founded1999Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in RingCentral

  • VoIP calling
  • Video conferencing
  • Team messaging
  • SMS/MMS
  • File storage
  • Call recording
  • Analytics
  • Salesforce

Only in Viber

  • End to end encryption
  • Communities
  • Viber Business Messages
  • Free calling
  • Self-destructing messages
  • Rakuten integration

What people use each for

The jobs each tool is most often brought in to do.

RingCentral

  • Businesses looking for integrated voice, video, and messaging communicationnot Viber
  • Companies needing AI-powered call handling and receptionist featuresnot Viber
  • Organizations requiring Advanced or Ultra tier packages with advanced call queuingnot Viber

Viber

  • A business communicating with customers in Eastern Europe or the Philippines where Viber, not WhatsApp, is the default appnot RingCentral
  • An individual making cheap international calls to family in a Viber-strong market before switching entirely to data callingnot RingCentral
  • A brand running a Community channel to reach an established Viber audience in a specific countrynot RingCentral
  • Someone wanting end to end encrypted chat on by default without configuring anythingnot RingCentral

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

RingCentral

  • The pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
  • The advertised saving of up to 33 percent requires paying annually rather than monthly
  • Cost centre management, multiple support admins, custom roles and adoption analytics are limited to the Advanced and Ultra packages
  • AI Receptionist starts at $39 a month, Conversational Intelligence at $60 a month, the Call Queues Booster is $35 a month and the Business SMS Booster is $25 a month, all charged on top of the plan
  • SMS is excluded from the free trial

Viber

  • Viber has limited relevance outside its strong regions, so building a communication strategy around it in North America or most of Western Europe reaches almost nobody.
  • Ownership by Rakuten ties the app to a commerce and points ecosystem, and account data can be linked to Rakuten services in markets where that integration is active.
  • Business Messages pricing is metered per message, so a company sending high volumes of promotional content can find costs rise quickly compared with a flat fee model.
  • Viber has lost share even in some of its historically strong markets to Telegram and WhatsApp, so its regional dominance is not guaranteed to persist.
  • The desktop client depends on the phone app remaining active and connected, which is a limitation for anyone wanting a fully independent desktop messenger.

Pricing, plan by plan

RingCentral

$24.99/month
  • Essentials$24.99/month
    • Calls, meetings, messaging
    • Video conferencing
    • File sharing
  • Standard$34.99/month
    • Everything in Essentials
    • Advanced features
    • Call recording

Viber

Free
  • ViberFree
    • Free messaging and calling between Viber users
    • Viber Out charges per minute for calls to non-Viber phone numbers
    • Business Messages priced per message sent to businesses on a metered basis

Which should you pick?

Choose RingCentral if

  • You need voip calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video conferencing.
RingCentral review

Choose Viber if

  • You need end to end encryption.
  • You want to start without paying.
  • You work on iOS, Android, Windows, macOS, Web.
  • You also want communities.
Viber review

Questions people ask

Is RingCentral or Viber better?
Neither clearly leads. RingCentral starts at $24.99/month and Viber at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, RingCentral or Viber?
Viber has a free tier; the other does not. Paid plans start at $24.99/month for RingCentral and Free for Viber.
Does RingCentral or Viber run on more platforms?
RingCentral runs on Web, Windows, Macos, Ios, Android. Viber runs on iOS, Android, Windows, macOS, Web.
Can I use Viber for free?
Yes. Viber has a free tier, so you can try it without paying. RingCentral starts at $24.99/month.
What is RingCentral best used for?
RingCentral is most often used for businesses looking for integrated voice, video, and messaging communication, companies needing ai-powered call handling and receptionist features, organizations requiring advanced or ultra tier packages with advanced call queuing. Of those, businesses looking for integrated voice, video, and messaging communication and companies needing ai-powered call handling and receptionist features are not what Viber is typically brought in for.
What can RingCentral do that Viber cannot?
RingCentral covers VoIP calling, Video conferencing, Team messaging, SMS/MMS. Viber covers End to end encryption, Communities, Viber Business Messages, Free calling.

Answered from the vendors’ own pages

RingCentral: Is there a free trial for RingCentral?

RingCentral offers a 14-day free trial for new subscribers supporting up to 20 phone lines with full feature access. No credit card is required to start the trial.

Source
Viber: Is Viber end to end encrypted?

Yes, by default for one-to-one and group chats, unlike Telegram where it is opt-in for secret chats only.

RingCentral: How much do RingCentral add-ons cost?

AI Receptionist starts at $39/month per user, Conversational Intelligence costs $60/month per user, Call Queues Booster is $35/month, and Business SMS Booster is $25/month. These are optional add-ons separate from base plan pricing.

Source
Viber: Is Viber popular in the United States?

No, it has a comparatively small footprint there. Its real strength is in specific markets including parts of Eastern Europe and the Philippines.

RingCentral: Can I save money with annual billing on RingCentral?

Yes. RingCentral offers up to 33% savings by paying annually compared to monthly billing. This discount applies across all plan tiers and services.

Source
Viber: Who owns Viber?

Rakuten Group, a Japanese e-commerce and internet services company, which bought Viber in 2014.

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