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Software · head to head

Countly vs Zenoti

Countly logo

Countly

Software

Product analytics for mobile and web

From
Free
Rated
-
Full reviewWebsite
Zenoti logo

Zenoti

Software

Enterprise spa and salon software

From
$200/month
Rated
-
Full reviewWebsite

The short version

  • Only Countly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Countly the private cloud plan starts at $175 a month and is described as usage based without stating the unit; Zenoti zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo
  • They diverge on capability: Countly covers Event tracking, Zenoti covers Appointment booking.

Where they differ

Only the attributes on which Countly and Zenoti actually diverge.

Attributes where Countly and Zenoti differ
AttributeCountlyZenoti
Starting priceFree$200/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Mobile, ApiWeb, Ios, Android, Api
Founded20122010

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Countly

  • Event tracking
  • Crash reporting
  • Analytics dashboard
  • User retention
  • Open-source
  • On-premise deployment
  • Web support
  • Mobile support

Only in Zenoti

  • Appointment booking
  • Point of sale
  • Inventory management
  • Marketing automation
  • Employee management
  • Membership management
  • Gift cards
  • Business intelligence

Both cover

  • Cloud deployment

What people use each for

The jobs each tool is most often brought in to do.

Countly

  • Product analytics for mobile and web applicationsnot Zenoti
  • Self hosting analytics where data cannot leave the organisationnot Zenoti

Zenoti

  • Running multi location spa, salon and medspa chains on one platformnot Countly
  • Centralising appointment booking, point of sale and inventory across sitesnot Countly
  • Managing memberships, packages and customer marketing for large operatorsnot Countly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Countly

  • The private cloud plan starts at $175 a month and is described as usage based without stating the unit
  • No event cap, data point limit or user limit is published for either paid plan
  • The self hosted Enterprise edition is custom priced and billed annually
  • Adaptivity and intelligence features are separately priced add ons on the cheaper plan

Zenoti

  • Zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo
  • Multi location pricing is described as customised to the customer's footprint, so two buyers of the same size are not guaranteed the same rate
  • Communication costs such as messaging are billed on consumption on top of the plan
  • Functionality is extended through paid add ons rather than being included in a single plan

Pricing, plan by plan

Countly

Free
  • Open SourceFree
    • Open-source
    • Self-hosted
    • Full features

Zenoti

$200/month
  • Essential$200/month
    • Appointment booking
    • Client management
    • POS
  • Professional$350/month
    • Everything in Essential
    • Marketing automation
    • Inventory management
  • Enterprise$undefined/month
    • Everything in Professional
    • Multi-location
    • Custom integrations

Which should you pick?

Choose Countly if

  • You need event tracking.
  • You want to start without paying.
  • You work on Web, Mobile, Api.
  • You also want crash reporting.
Countly review

Choose Zenoti if

  • You need appointment booking.
  • You work on Web, Ios, Android, Api.
  • You also want point of sale.
Zenoti review

Questions people ask

Is Countly or Zenoti better?
Neither clearly leads. Countly starts at Free and Zenoti at $200/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Countly or Zenoti?
Countly has a free tier; the other does not. Paid plans start at Free for Countly and $200/month for Zenoti.
Does Countly or Zenoti run on more platforms?
Countly runs on Web, Mobile, Api. Zenoti runs on Web, Ios, Android, Api.
Can I use Countly for free?
Yes. Countly has a free tier, so you can try it without paying. Zenoti starts at $200/month.
What is Countly best used for?
Countly is most often used for product analytics for mobile and web applications, self hosting analytics where data cannot leave the organisation. Of those, product analytics for mobile and web applications and self hosting analytics where data cannot leave the organisation are not what Zenoti is typically brought in for.
What can Countly do that Zenoti cannot?
Countly covers Event tracking, Crash reporting, Analytics dashboard, User retention. Zenoti covers Appointment booking, Point of sale, Inventory management, Marketing automation. Both handle Cloud deployment.
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