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Government · head to head

Clariti vs Proton Mail

Clariti logo

Clariti

Government

Permitting, licensing and land management for local government, built natively on Salesforce

From
On request
Free plan
No
Full reviewWebsite
Proton Mail logo

Proton Mail

Cybersecurity

Secure email that protects your privacy

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Proton Mail has a free tier, so it costs nothing to try first.
  • Each has a real cost: Clariti salesforce platform licences sit underneath the subscription and are not always visible in the initial quote, so the fully loaded cost can be materially higher than the comparison against Accela or Tyler suggests.; Proton Mail paid plan pricing not displayed on vendor site
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Clariti and Proton Mail actually diverge.

Attributes where Clariti and Proton Mail differ
AttributeClaritiProton Mail
Starting priceOn requestFree
Pricing modelquotefreemium
Free tierNoYes
PlatformsWeb, iOS, AndroidWeb
CategoryGovernmentCybersecurity

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Clariti

  • Permitting workflows
  • Business licensing
  • Inspections
  • Code enforcement
  • Public portal
  • Salesforce platform tooling

Only in Proton Mail

Nothing recorded that Clariti does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Clariti

  • A city already standardised on Salesforce that wants permitting inside the same platformnot Proton Mail
  • An agency replacing a legacy permitting system whose vendor was acquired and whose roadmap stallednot Proton Mail
  • A county needing configurable workflows across permits, licensing and code enforcementnot Proton Mail
  • An IT department that wants to configure and report on its own permitting workflows without vendor ticketsnot Proton Mail

Proton Mail

  • Encrypted email communicationnot Clariti
  • Privacy-focused email servicenot Clariti
  • Family email protectionnot Clariti

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Clariti

  • Salesforce platform licences sit underneath the subscription and are not always visible in the initial quote, so the fully loaded cost can be materially higher than the comparison against Accela or Tyler suggests.
  • Building on Salesforce means the agency inherits Salesforce release cycles and pricing changes, neither of which Clariti controls.
  • It has far less accumulated edge case handling than the incumbents, so unusual fee schedules, historic district rules or state mandated reporting can become configuration projects.
  • Professional services dominate the first year cost, as with every permitting implementation, and agencies that budget only for licence are the ones whose projects stall.
  • The install base is smaller than Accela or Tyler, so there are fewer peer agencies to call for reference and fewer trained implementation consultants in the market.

Proton Mail

  • Paid plan pricing not displayed on vendor site
  • Free tier limited to 1 GB storage
  • Free tier limited to single email address

Pricing, plan by plan

Clariti

On request
  • Clariti$undefined/year
    • Quoted by agency size and module scope
    • Salesforce platform licences are a separate cost underneath the subscription
    • Implementation and configuration services typically exceed first year licence cost

Proton Mail

Free

No published plan breakdown. See the Proton Mail review.

Which should you pick?

Choose Clariti if

  • You need permitting workflows.
  • You work on Web, iOS, Android.
  • You also want business licensing.
Clariti review

Choose Proton Mail if

  • You want to start without paying.
Proton Mail review

Questions people ask

Is Clariti or Proton Mail better?
Neither clearly leads. Clariti starts at On request and Proton Mail at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Clariti or Proton Mail?
Proton Mail has a free tier; the other does not. Paid plans start at On request for Clariti and Free for Proton Mail.
Does Clariti or Proton Mail run on more platforms?
Clariti runs on Web, iOS, Android. Proton Mail runs on Web.
Can I use Proton Mail for free?
Yes. Proton Mail has a free tier, so you can try it without paying. Clariti starts at On request.
What is Clariti best used for?
Clariti is most often used for a city already standardised on salesforce that wants permitting inside the same platform, an agency replacing a legacy permitting system whose vendor was acquired and whose roadmap stalled, a county needing configurable workflows across permits, licensing and code enforcement, an it department that wants to configure and report on its own permitting workflows without vendor tickets. Of those, a city already standardised on salesforce that wants permitting inside the same platform and an agency replacing a legacy permitting system whose vendor was acquired and whose roadmap stalled are not what Proton Mail is typically brought in for.
What can Clariti do that Proton Mail cannot?
Clariti covers Permitting workflows, Business licensing, Inspections, Code enforcement.

Answered from the vendors’ own pages

Clariti: Do we need Salesforce licences as well?

Yes. Clariti runs on the Salesforce platform, and those licences are a separate line item. Insist on a fully loaded quote.

Proton Mail: Is there a free version of Proton Mail?

Yes, Proton Mail offers a free plan with 1 GB storage, 1 encrypted email address, and basic features like folders, labels, and filters.

Source
Clariti: How does it compare with Accela?

Accela has far deeper accumulated handling of edge cases. Clariti offers a more modern and configurable platform, at the price of Salesforce underneath.

Proton Mail: What does the Mail Plus plan include?

Mail Plus includes 15 GB storage, 10 encrypted email addresses, support for 1 custom domain, 10 hide-my-email aliases, priority support, and access to Proton Calendar.

Source
Clariti: Can we see what other agencies paid?

Yes. Permitting contracts are public records and award notices routinely list implementation and annual subscription values.

Proton Mail: What is included in Proton Unlimited?

Proton Unlimited provides 500 GB storage, 15 email addresses, 3 custom domains, unlimited hide-my-email aliases, access to Mail, Calendar, VPN, Drive, and Pass, plus dedicated support.

Source
Clariti: Is it suitable for a small town?

Usually not. The platform cost and implementation effort suit mid sized and larger agencies.

Proton Mail: Does Proton Mail offer a money-back guarantee?

Yes, Proton Mail provides a 30-day money-back guarantee for paid plans.

Source
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