Softwr

Nonprofits · head to head

CiviCRM vs NeonCRM

CiviCRM logo

CiviCRM

Nonprofits

Open source constituent relationship management for nonprofits, with no per contact or per donation fee

From
Free
Rated
-
Full reviewWebsite
NeonCRM logo

NeonCRM

Nonprofits

Cloud-based CRM for nonprofits

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only CiviCRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: CiviCRM nobody maintains it for you, so security patches and major version upgrades are your operational responsibility and organisations that skip them end up stranded on an old release.; NeonCRM neonCRM operates as Neon CRM under Neon One, whose own pricing page gates every figure rather than listing one
  • They diverge on capability: CiviCRM covers Contribution and pledge tracking, NeonCRM covers Donor management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which CiviCRM and NeonCRM actually diverge.

Attributes where CiviCRM and NeonCRM differ
AttributeCiviCRMNeonCRM
Starting priceFreeOn request
Pricing modelOpen source, no licence feesubscription
Free tierYesNo
PlatformsWeb, Linux, Self-hostedWeb, Mobile-responsive
FoundedUnknown2008

Identical on both: user rating (Not yet rated), category (Nonprofits).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CiviCRM

  • Contribution and pledge tracking
  • Membership management
  • Events and registration
  • Case management
  • CMS integration
  • Extension framework

Only in NeonCRM

  • Donor management
  • Event management
  • Volunteer tracking
  • Email campaigns
  • Reporting
  • Stripe
  • PayPal
  • Zapier

What people use each for

The jobs each tool is most often brought in to do.

CiviCRM

  • A membership organisation with a large contact file that refuses to pay a per contact meternot NeonCRM
  • An advocacy group needing to hold constituent data on infrastructure it controlsnot NeonCRM
  • A charity already running Drupal or WordPress that wants CRM inside the same stacknot NeonCRM
  • An organisation with unusual data requirements that no hosted product will build for itnot NeonCRM

NeonCRM

  • Business operationsnot CiviCRM
  • Productivitynot CiviCRM
  • Automationnot CiviCRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CiviCRM

  • Nobody maintains it for you, so security patches and major version upgrades are your operational responsibility and organisations that skip them end up stranded on an old release.
  • The interface and configuration model are dated compared with hosted competitors, and staff turnover is expensive when the next fundraiser has to be trained on it from scratch.
  • Extension quality is inconsistent, so a payment processor or integration that works on one version can break on the next with no vendor obligation to fix it.
  • Total cost of ownership is genuinely low only at scale, and a five person charity often pays more to a partner for setup and support than a hosted product would have charged outright.
  • Implementation partners hold the practical knowledge of your configuration, so switching partners can be as disruptive as switching products despite the software being free.

NeonCRM

  • NeonCRM operates as Neon CRM under Neon One, whose own pricing page gates every figure rather than listing one

Pricing, plan by plan

CiviCRM

Free
  • CiviCRMFree
    • No licence fee, no per contact charge and no percentage of donations
    • Costs are hosting, implementation partner time and upgrade work
    • Paid hosting and support available from partners at their own rates

NeonCRM

On request
  • Starter$50/month
    • Donor management
    • Event management
  • Professional$150/month
    • Volunteer tracking
    • Advanced analytics
    • Integrations

Which should you pick?

Choose CiviCRM if

  • You need contribution and pledge tracking.
  • You want to start without paying.
  • You work on Web, Linux, Self-hosted.
  • You also want membership management.
CiviCRM review

Choose NeonCRM if

  • You need donor management.
  • You work on Web, Mobile-responsive.
  • You also want event management.
NeonCRM review

Questions people ask

Is CiviCRM or NeonCRM better?
Neither clearly leads. CiviCRM starts at Free and NeonCRM at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CiviCRM or NeonCRM?
CiviCRM has a free tier; the other does not. Paid plans start at Free for CiviCRM and On request for NeonCRM.
Does CiviCRM or NeonCRM run on more platforms?
CiviCRM runs on Web, Linux, Self-hosted. NeonCRM runs on Web, Mobile-responsive.
Can I use CiviCRM for free?
Yes. CiviCRM has a free tier, so you can try it without paying. NeonCRM starts at On request.
What is CiviCRM best used for?
CiviCRM is most often used for a membership organisation with a large contact file that refuses to pay a per contact meter, an advocacy group needing to hold constituent data on infrastructure it controls, a charity already running drupal or wordpress that wants crm inside the same stack, an organisation with unusual data requirements that no hosted product will build for it. Of those, a membership organisation with a large contact file that refuses to pay a per contact meter and an advocacy group needing to hold constituent data on infrastructure it controls are not what NeonCRM is typically brought in for.
What can CiviCRM do that NeonCRM cannot?
CiviCRM covers Contribution and pledge tracking, Membership management, Events and registration, Case management. NeonCRM covers Donor management, Event management, Volunteer tracking, Email campaigns.

Answered from the vendors’ own pages

CiviCRM: Is CiviCRM really free?

The software is, with no licence, per contact or per donation charge. Hosting, implementation and support are real costs and are where the budget goes.

CiviCRM: Do we need a developer?

You need technical capacity, either in house or a retained partner. Treating it as a hosted product without support is the common failure mode.

CiviCRM: Where does it win against commercial CRMs?

At scale. A large contact file or high donation volume that would cost tens of thousands a year in metered fees costs nothing in licence here.

CiviCRM: Can it be hosted for us?

Yes, several partners offer managed CiviCRM hosting, which removes the upgrade burden and reintroduces a monthly fee.

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