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Software · head to head

Citizen vs MuckRock

Citizen logo

Citizen

Software

Real-time Safety Alerts

From
Free
Rated
-
Full reviewWebsite
MuckRock logo

MuckRock

Software

FOIA Filing and Research Platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Citizen the App Store listing for Citizen: Safety & Live Video (seller sp0n, Inc., matched) states the base app is free but gates police/fire scanner audio, detailed incident archives and multiple alert zones behind a Citizen Premium subscription tier, whose price is not disclosed in the listing.; MuckRock muckRock's core platform, Squarelet identity service, and DocumentCloud are licensed AGPL-3.0, which requires anyone running a modified version as a network service to release their source code
  • They diverge on capability: Citizen covers Real-time Alerts, MuckRock covers FOIA Filing.

Where they differ

Only the attributes on which Citizen and MuckRock actually diverge.

Attributes where Citizen and MuckRock differ
AttributeCitizenMuckRock
PlatformsIos, AndroidWeb
Founded20162010

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Citizen

  • Real-time Alerts
  • 911 Monitoring
  • Live Video
  • Safety Map
  • Personal Safety
  • Emergency Services
  • Social Media
  • Location Services

Only in MuckRock

  • FOIA Filing
  • Request Tracking
  • Document Archive
  • Collaboration
  • Agency Directory
  • DocumentCloud
  • News Organizations
  • Research Tools

What people use each for

The jobs each tool is most often brought in to do.

Citizen

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

MuckRock

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

Both are used for citizen services, records management, public safety, civic engagement, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Citizen

  • The App Store listing for Citizen: Safety & Live Video (seller sp0n, Inc., matched) states the base app is free but gates police/fire scanner audio, detailed incident archives and multiple alert zones behind a Citizen Premium subscription tier, whose price is not disclosed in the listing.

MuckRock

  • MuckRock's core platform, Squarelet identity service, and DocumentCloud are licensed AGPL-3.0, which requires anyone running a modified version as a network service to release their source code

Pricing, plan by plan

Citizen

Free
  • BasicFree
    • Real-time Alerts
    • Incident Feed
    • Safety Map

MuckRock

Free
  • BasicFree
    • FOIA Filing
    • Request Tracking
    • Document Archive

Which should you pick?

Choose Citizen if

  • You need real-time alerts.
  • You want to start without paying.
  • You work on Ios, Android.
  • You also want 911 monitoring.
Citizen review

Choose MuckRock if

  • You need foia filing.
  • You want to start without paying.
  • You also want request tracking.
MuckRock review

Questions people ask

Is Citizen or MuckRock better?
Neither clearly leads. Citizen starts at Free and MuckRock at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Citizen or MuckRock?
Citizen starts at Free and MuckRock at Free.
Does Citizen or MuckRock run on more platforms?
Citizen runs on Ios, Android. MuckRock runs on Web.
Can I use Citizen for free?
Both have a free tier, so you can try either at no cost before committing.
What is Citizen best used for?
Citizen is most often used for citizen services, records management, public safety, civic engagement.
What can Citizen do that MuckRock cannot?
Citizen covers Real-time Alerts, 911 Monitoring, Live Video, Safety Map. MuckRock covers FOIA Filing, Request Tracking, Document Archive, Collaboration.
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Related pages

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