Softwr

Live Chat · head to head

Capacity vs Raycast

Capacity logo

Capacity

Live Chat

AI-powered customer service automation platform

From
On request
Rated
-
Full reviewWebsite
Raycast logo

Raycast

Technology

Blazingly fast, totally extendable launcher

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Raycast has a free tier, so it costs nothing to try first.
  • Each has a real cost: Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone; Raycast the free plan includes 50 Raycast AI messages, 5 notes and 3 months of clipboard history
  • They diverge on capability: Capacity covers AI chatbot, Raycast covers Application launcher.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Capacity and Raycast actually diverge.

Attributes where Capacity and Raycast differ
AttributeCapacityRaycast
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Mobile, Chat widgets, APIMacos
CategoryLive ChatTechnology
Founded20162020

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capacity

  • AI chatbot
  • Knowledge management
  • Multi-channel support
  • Analytics
  • Salesforce
  • Zendesk
  • ServiceNow
  • Web support

Only in Raycast

  • Application launcher
  • File search
  • Clipboard history
  • Snippets
  • Window management
  • Calculator
  • System commands
  • Extension ecosystem

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Capacity

  • Knowledge base and helpdesk deflectionnot Raycast
  • AI agents answering across chat, voice, email and SMSnot Raycast
  • Real-time assistance for human agents on a callnot Raycast
  • Automating multi-step support workflowsnot Raycast
  • Regulated support environments needing the HIPAA packagenot Raycast

Raycast

  • App launchingnot Capacity
  • Quick calculationsnot Capacity
  • File navigationnot Capacity
  • Snippet expansionnot Capacity
  • Workflow automationnot Capacity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capacity

  • Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
  • AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
  • Agent Assist and conversation intelligence are charged per hour of agent time on top
  • Live chat, agent assist and conversation intelligence require the Pro tier
  • The HIPAA package and advanced workflows are Enterprise only
  • No prices are published for any tier

Raycast

  • The free plan includes 50 Raycast AI messages, 5 notes and 3 months of clipboard history
  • Advanced AI models are sold only as an add-on to the paid Pro plan at a further $8 per month on top of the $10 subscription
  • Free team workspaces cap sharing at 30 snippets, 30 quicklinks and 5 commands across all extensions
  • Teams Pro is $15 per user per month, billed per seat rather than per workspace

Pricing, plan by plan

Capacity

On request
  • Starter$125/month
    • AI chatbot
    • Up to 50 articles
  • Professional$300/month
    • Unlimited articles
    • Advanced AI
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Raycast

Free
  • FreeFree
    • Core features: Clipboard History, Quicklinks, Calculator, Snippets, Window Management
    • Thousands of community extensions
    • 3-month clipboard history
  • Pro$10/month
    • Raycast AI with advanced models
    • Unlimited clipboard history
    • Unlimited notes
  • Pro Annual$8/month
    • Same as Pro plan
    • Annual billing saves 20% compared to monthly
  • Teams FreeFree
    • No cost per user
    • Shared extensions, snippets, and quicklinks

Which should you pick?

Choose Capacity if

  • You need ai chatbot.
  • You work on Web, Mobile, Chat widgets, API.
  • You also want knowledge management.
Capacity review

Choose Raycast if

  • You need application launcher.
  • You want to start without paying.
  • You work on Macos.
  • You also want file search.
Raycast review

Questions people ask

Is Capacity or Raycast better?
Neither clearly leads. Capacity starts at On request and Raycast at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capacity or Raycast?
Raycast has a free tier; the other does not. Paid plans start at On request for Capacity and Free for Raycast.
Does Capacity or Raycast run on more platforms?
Capacity runs on Web, Mobile, Chat widgets, API. Raycast runs on Macos.
Can I use Raycast for free?
Yes. Raycast has a free tier, so you can try it without paying. Capacity starts at On request.
What is Capacity best used for?
Capacity is most often used for knowledge base and helpdesk deflection, ai agents answering across chat, voice, email and sms, real-time assistance for human agents on a call, automating multi-step support workflows. Of those, knowledge base and helpdesk deflection and ai agents answering across chat, voice, email and sms are not what Raycast is typically brought in for.
What can Capacity do that Raycast cannot?
Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. Raycast covers Application launcher, File search, Clipboard history, Snippets. Both handle Slack.

Answered from the vendors’ own pages

Capacity: How much does Capacity cost?

Capacity does not publish pricing on their website. The company uses a tiered platform model with usage-based add-ons, stating customers pay a platform fee plus usage-based pricing for AI Agents. Interested customers must contact their sales team or use the ROI calculator for custom quotes.

Source
Raycast: Does Raycast offer a free plan?

Yes. Raycast has a free plan with core features including clipboard history, quicklinks, calculator, snippets, window management, and access to thousands of community extensions.

Source
Capacity: What is Capacity's pricing model?

Capacity charges a platform fee for three tiers (Core, Pro, Enterprise) plus usage-based fees for Chat Agents (per response), Voice Agents (per minute), Email Agents (per response), SMS Agents (per message), and Agent Assist features (per hour of agent time).

Source
Raycast: How much does Raycast Pro cost?

Raycast Pro costs $10 per month or $8 per month when billed annually, saving 20% with yearly subscription.

Source
Capacity: What are Capacity's available tiers?

Capacity offers Core tier (essential tools to launch AI support), Pro tier (most popular, with live chat and conversation intelligence), and Enterprise tier (full suite with advanced compliance, HIPAA compliance available). Pricing requires contacting sales.

Source
Raycast: Does Raycast offer team plans?

Yes. Teams Free tier is available at no cost per user with shared extensions and snippets. Teams Pro costs $15 per user per month with unlimited team members.

Source
Share

Related pages

More on Capacity

More on Raycast

Keep looking

Other head to heads