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Software · head to head

Bitrix24 vs Salesforce Commerce Cloud

Bitrix24 logo

Bitrix24

Software

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
Salesforce Commerce Cloud logo

Salesforce Commerce Cloud

Software

Enterprise ecommerce platform by Salesforce

From
$1/percent of GMV
Rated
-
Full reviewWebsite

The short version

  • Only Bitrix24 has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; Salesforce Commerce Cloud gMV-based pricing model makes costs unpredictable and expensive for growing businesses
  • They diverge on capability: Bitrix24 covers Contact management, Salesforce Commerce Cloud covers Multi-channel selling.

Where they differ

Only the attributes on which Bitrix24 and Salesforce Commerce Cloud actually diverge.

Attributes where Bitrix24 and Salesforce Commerce Cloud differ
AttributeBitrix24Salesforce Commerce Cloud
Starting priceFree$1/percent of GMV
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, API
Founded20121999

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Slack

Only in Salesforce Commerce Cloud

  • Multi-channel selling
  • Product catalog
  • Order management
  • Customer personalization
  • AI-powered recommendations
  • Analytics
  • Marketing automation
  • B2B/B2C capabilities

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot Salesforce Commerce Cloud
  • Team chat, tasks and project management in one suitenot Salesforce Commerce Cloud
  • Telephony and email integrated with customer recordsnot Salesforce Commerce Cloud
  • Document storage and collaborationnot Salesforce Commerce Cloud
  • Workflow automation and HR records on the higher tiersnot Salesforce Commerce Cloud

Salesforce Commerce Cloud

No use cases recorded yet. See the Salesforce Commerce Cloud review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Salesforce Commerce Cloud

  • GMV-based pricing model makes costs unpredictable and expensive for growing businesses
  • Monolithic architecture with tightly coupled frontend, business logic, and data management limits flexibility
  • Specialized cartridge-based framework requires developers with Salesforce expertise, limiting talent pool
  • Product catalog has enforced limits on variants, images, and category levels that differ from modern platforms
  • Implementation complexity requires significant planning, partner support, and custom development

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Salesforce Commerce Cloud

$1/percent of GMV

No published plan breakdown. See the Salesforce Commerce Cloud review.

Which should you pick?

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Choose Salesforce Commerce Cloud if

  • You need multi-channel selling.
  • You work on Web, API.
  • You also want product catalog.
Salesforce Commerce Cloud review

Questions people ask

Is Bitrix24 or Salesforce Commerce Cloud better?
Neither clearly leads. Bitrix24 starts at Free and Salesforce Commerce Cloud at $1/percent of GMV, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or Salesforce Commerce Cloud?
Bitrix24 has a free tier; the other does not. Paid plans start at Free for Bitrix24 and $1/percent of GMV for Salesforce Commerce Cloud.
Does Bitrix24 or Salesforce Commerce Cloud run on more platforms?
Bitrix24 runs on Web, Ios, Android. Salesforce Commerce Cloud runs on Web, API.
Can I use Bitrix24 for free?
Yes. Bitrix24 has a free tier, so you can try it without paying. Salesforce Commerce Cloud starts at $1/percent of GMV.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what Salesforce Commerce Cloud is typically brought in for.
What can Bitrix24 do that Salesforce Commerce Cloud cannot?
Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management. Salesforce Commerce Cloud covers Multi-channel selling, Product catalog, Order management, Customer personalization.

Answered from the vendors’ own pages

Salesforce Commerce Cloud: How is Salesforce Commerce Cloud priced?

SFCC pricing is based on your gross merchandise value (GMV) rather than a flat fee, ranging from 1-3% of GMV for B2C and 1-2% for B2B. Pricing is custom per quote and negotiated directly with Salesforce sales, varying by storefront count, contract length, and add-ons.

Source
Salesforce Commerce Cloud: What are the product catalog limits in Salesforce Commerce Cloud?

SFCC enforces specific limits: 200 variants per parent product, 9 images per product, one product catalog per store, and 5 category hierarchy levels. While some limits are adjustable through support, they represent structural constraints that differ from modern headless alternatives.

Source
Salesforce Commerce Cloud: Does Salesforce Commerce Cloud require custom development?

Yes, SFCC's template-driven and cartridge-based architecture requires specialized developers experienced with Salesforce's proprietary framework. Deep customization for unique requirements demands significant development resources and custom coding, increasing time and cost.

Source
Salesforce Commerce Cloud: How does SFCC handle subscriptions and B2B features?

Subscription commerce and advanced B2B capabilities are not natively included and may require additional Salesforce products, packaged solutions, or custom implementation depending on specific use cases.

Source
Salesforce Commerce Cloud: What integrations are available for Salesforce Commerce Cloud?

SFCC integrates with leading ERP systems including NetSuite, SAP, Oracle, and Shopify through APIs, Platform Events, and middleware solutions like MuleSoft. NetSuite launched an official connector in 2024 for automated data synchronization.

Source
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