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Agile CRM vs Salesforce Commerce Cloud

Agile CRM logo

Agile CRM

Software

All-in-one CRM, Marketing, and Service Software

From
Free
Rated
-
Full reviewWebsite
Salesforce Commerce Cloud logo

Salesforce Commerce Cloud

Software

Enterprise ecommerce platform by Salesforce

From
$1/percent of GMV
Rated
-
Full reviewWebsite

The short version

  • Only Agile CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Agile CRM the Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.; Salesforce Commerce Cloud gMV-based pricing model makes costs unpredictable and expensive for growing businesses
  • They diverge on capability: Agile CRM covers Contact management, Salesforce Commerce Cloud covers Multi-channel selling.

Where they differ

Only the attributes on which Agile CRM and Salesforce Commerce Cloud actually diverge.

Attributes where Agile CRM and Salesforce Commerce Cloud differ
AttributeAgile CRMSalesforce Commerce Cloud
Starting priceFree$1/percent of GMV
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWebWeb, API
Founded20091999

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Agile CRM

  • Contact management
  • Lead scoring
  • Email automation
  • Service desk
  • Web forms
  • Zapier
  • Slack
  • Google Drive

Only in Salesforce Commerce Cloud

  • Multi-channel selling
  • Product catalog
  • Order management
  • Customer personalization
  • AI-powered recommendations
  • B2B/B2C capabilities

Both cover

  • Marketing automation
  • Analytics

What people use each for

The jobs each tool is most often brought in to do.

Agile CRM

  • Sales managementnot Salesforce Commerce Cloud
  • Marketing automationnot Salesforce Commerce Cloud
  • Customer servicenot Salesforce Commerce Cloud

Salesforce Commerce Cloud

No use cases recorded yet. See the Salesforce Commerce Cloud review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Agile CRM

  • The Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.

Salesforce Commerce Cloud

  • GMV-based pricing model makes costs unpredictable and expensive for growing businesses
  • Monolithic architecture with tightly coupled frontend, business logic, and data management limits flexibility
  • Specialized cartridge-based framework requires developers with Salesforce expertise, limiting talent pool
  • Product catalog has enforced limits on variants, images, and category levels that differ from modern platforms
  • Implementation complexity requires significant planning, partner support, and custom development

Pricing, plan by plan

Agile CRM

Free
  • FreeFree
    • Contact management
    • Task management
  • Starter$9/month
    • Everything in Free
    • Email automation
    • Landing pages
  • Business$39/month
    • Everything in Starter
    • Advanced analytics
    • API access

Salesforce Commerce Cloud

$1/percent of GMV

No published plan breakdown. See the Salesforce Commerce Cloud review.

Which should you pick?

Choose Agile CRM if

  • You need contact management.
  • You want to start without paying.
  • You also want lead scoring.
Agile CRM review

Choose Salesforce Commerce Cloud if

  • You need multi-channel selling.
  • You work on Web, API.
  • You also want product catalog.
Salesforce Commerce Cloud review

Questions people ask

Is Agile CRM or Salesforce Commerce Cloud better?
Neither clearly leads. Agile CRM starts at Free and Salesforce Commerce Cloud at $1/percent of GMV, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Agile CRM or Salesforce Commerce Cloud?
Agile CRM has a free tier; the other does not. Paid plans start at Free for Agile CRM and $1/percent of GMV for Salesforce Commerce Cloud.
Does Agile CRM or Salesforce Commerce Cloud run on more platforms?
Agile CRM runs on Web. Salesforce Commerce Cloud runs on Web, API.
Can I use Agile CRM for free?
Yes. Agile CRM has a free tier, so you can try it without paying. Salesforce Commerce Cloud starts at $1/percent of GMV.
What is Agile CRM best used for?
Agile CRM is most often used for sales management, marketing automation, customer service. Of those, sales management and marketing automation are not what Salesforce Commerce Cloud is typically brought in for.
What can Agile CRM do that Salesforce Commerce Cloud cannot?
Agile CRM covers Contact management, Lead scoring, Email automation, Service desk. Salesforce Commerce Cloud covers Multi-channel selling, Product catalog, Order management, Customer personalization. Both handle Marketing automation, Analytics.

Answered from the vendors’ own pages

Salesforce Commerce Cloud: How is Salesforce Commerce Cloud priced?

SFCC pricing is based on your gross merchandise value (GMV) rather than a flat fee, ranging from 1-3% of GMV for B2C and 1-2% for B2B. Pricing is custom per quote and negotiated directly with Salesforce sales, varying by storefront count, contract length, and add-ons.

Source
Salesforce Commerce Cloud: What are the product catalog limits in Salesforce Commerce Cloud?

SFCC enforces specific limits: 200 variants per parent product, 9 images per product, one product catalog per store, and 5 category hierarchy levels. While some limits are adjustable through support, they represent structural constraints that differ from modern headless alternatives.

Source
Salesforce Commerce Cloud: Does Salesforce Commerce Cloud require custom development?

Yes, SFCC's template-driven and cartridge-based architecture requires specialized developers experienced with Salesforce's proprietary framework. Deep customization for unique requirements demands significant development resources and custom coding, increasing time and cost.

Source
Salesforce Commerce Cloud: How does SFCC handle subscriptions and B2B features?

Subscription commerce and advanced B2B capabilities are not natively included and may require additional Salesforce products, packaged solutions, or custom implementation depending on specific use cases.

Source
Salesforce Commerce Cloud: What integrations are available for Salesforce Commerce Cloud?

SFCC integrates with leading ERP systems including NetSuite, SAP, Oracle, and Shopify through APIs, Platform Events, and middleware solutions like MuleSoft. NetSuite launched an official connector in 2024 for automated data synchronization.

Source
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