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Field Service · head to head

BigChange vs Fleet Complete

BigChange logo

BigChange

Field Service

UK job management with vehicle tracking built in, acquired by Simpro Group in 2024

From
On request
Rated
-
Full reviewWebsite
Fleet Complete logo

Fleet Complete

Fleet Management

Telematics and asset tracking sold mainly through mobile network operators

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: BigChange simpro Group bought BigChange in October 2024 and also owns Simpro, AroFlo and ClockShark, so a UK buyer comparing BigChange with Simpro is choosing between two products whose roadmaps are set by the same owner.; Fleet Complete because most contracts are sold through a carrier, the commercial relationship, the service levels and the renewal date belong to the carrier, so a pricing dispute or a support escalation goes through a reseller who did not build the software.
  • They diverge on capability: BigChange covers Built-in vehicle tracking, Fleet Complete covers Vehicle tracking.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which BigChange and Fleet Complete actually diverge.

Attributes where BigChange and Fleet Complete differ
AttributeBigChangeFleet Complete
CategoryField ServiceFleet Management

Identical on both: starting price (On request), pricing model (quote), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BigChange

  • Built-in vehicle tracking
  • Job scheduling
  • Mobile worker app
  • Financial workflow
  • Customer portal
  • Digital forms builder
  • Stock and equipment
  • Driver compliance

Only in Fleet Complete

  • Vehicle tracking
  • Hours of service
  • Asset trackers
  • Field dispatch
  • Dashcams
  • Maintenance reminders

What people use each for

The jobs each tool is most often brought in to do.

BigChange

  • A UK facilities maintenance contractor with sixty vans that wants engineer location and job progress on one screen instead of a tracking portal and a scheduling toolnot Fleet Complete
  • A plant hire business that needs delivery, collection and service jobs planned against actual vehicle positions and driver hoursnot Fleet Complete
  • A commercial HVAC firm producing statutory service certificates on site and invoicing the same day from the job recordnot Fleet Complete
  • A waste and drainage operator that must evidence daily vehicle checks and driver behaviour to satisfy an insurer or an operator licencenot Fleet Complete

Fleet Complete

  • A mid-size fleet already under a national carrier contract that wants tracking added to an existing telecoms agreement rather than a new vendor relationshipnot BigChange
  • Mixed fleets that need to track unpowered assets such as trailers and generators alongside vehicles in one consolenot BigChange
  • Canadian operators wanting a domestic vendor with local support and Telus channel billingnot BigChange
  • Service businesses that want basic dispatch and vehicle tracking without buying a separate field service platformnot BigChange

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BigChange

  • Simpro Group bought BigChange in October 2024 and also owns Simpro, AroFlo and ClockShark, so a UK buyer comparing BigChange with Simpro is choosing between two products whose roadmaps are set by the same owner.
  • The telematics is bundled rather than optional, so businesses that do not run a van fleet, or that are locked into an existing tracking contract, pay for capability they cannot use or duplicate.
  • Nothing is priced publicly and the vehicle hardware brings an equipment element into the contract, so total cost depends on van count as well as user count and cannot be estimated before a sales call.
  • Contracts have historically been multi-year with hardware attached, which makes leaving mid-term expensive and reduces your leverage at renewal.
  • The product is built around UK operating practice, accounting packages and compliance documents, so it is a weak fit for North America and needs configuration work in mainland Europe.

Fleet Complete

  • Because most contracts are sold through a carrier, the commercial relationship, the service levels and the renewal date belong to the carrier, so a pricing dispute or a support escalation goes through a reseller who did not build the software.
  • Hardware is bundled into the subscription over a multi-year term, so a fleet that shrinks mid-contract keeps paying for units that are sitting in a store cupboard unless it negotiated a downsizing clause up front.
  • The product line was assembled by acquisition, so hours of service, European tracking and the core platform originated as separate products, leaving overlapping apps, duplicate logins and features that exist in one region but not another.
  • The third-party integration ecosystem is far smaller than the marketplaces run by Geotab or Samsara, so bespoke connections to a maintenance or payroll system usually mean building against the API yourself.
  • The web console and reporting look and behave like software designed a decade ago, and administrators who have used a newer platform will find the reporting builder slow and the exports rigid.

Pricing, plan by plan

BigChange

On request
  • BigChange JobWatch$undefined/month
    • CRM, quoting and invoicing
    • Scheduling and dispatch
    • Mobile worker app with custom forms

Fleet Complete

On request
  • Fleet Complete$undefined/year
    • Per vehicle subscription, hardware included
    • Term length usually tied to the reselling carrier agreement
    • Asset trackers priced separately from vehicle units

Which should you pick?

Choose BigChange if

  • You need built-in vehicle tracking.
  • You work on Web, iOS, Android.
  • You also want job scheduling.
BigChange review

Choose Fleet Complete if

  • You need vehicle tracking.
  • You work on Web, iOS, Android.
  • You also want hours of service.
Fleet Complete review

Questions people ask

Is BigChange or Fleet Complete better?
Neither clearly leads. BigChange starts at On request and Fleet Complete at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BigChange or Fleet Complete?
BigChange starts at On request and Fleet Complete at On request.
Does BigChange or Fleet Complete run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is BigChange best used for?
BigChange is most often used for a uk facilities maintenance contractor with sixty vans that wants engineer location and job progress on one screen instead of a tracking portal and a scheduling tool, a plant hire business that needs delivery, collection and service jobs planned against actual vehicle positions and driver hours, a commercial hvac firm producing statutory service certificates on site and invoicing the same day from the job record, a waste and drainage operator that must evidence daily vehicle checks and driver behaviour to satisfy an insurer or an operator licence. Of those, a uk facilities maintenance contractor with sixty vans that wants engineer location and job progress on one screen instead of a tracking portal and a scheduling tool and a plant hire business that needs delivery, collection and service jobs planned against actual vehicle positions and driver hours are not what Fleet Complete is typically brought in for.
What can BigChange do that Fleet Complete cannot?
BigChange covers Built-in vehicle tracking, Job scheduling, Mobile worker app, Financial workflow. Fleet Complete covers Vehicle tracking, Hours of service, Asset trackers, Field dispatch.

Answered from the vendors’ own pages

BigChange: Who owns BigChange?

Simpro Group, which acquired it from Great Hill Partners in October 2024. Simpro is backed by K1 Investment Management and also owns Simpro, AroFlo and ClockShark.

Fleet Complete: Do I buy Fleet Complete directly or through my mobile operator?

Both are possible, but the majority of North American customers buy through AT&T or Telus. Check which entity the contract is with, because it determines your support path, your billing cycle and your renewal date.

BigChange: Is the vehicle tracking a separate purchase?

No. Telematics hardware and data are part of the BigChange subscription, which is the main reason it is chosen over job management tools that integrate a third-party tracker.

Fleet Complete: What happens to the hardware if I cancel?

Devices supplied as part of a subsidised subscription are normally recovered or charged for on early termination. Ask for the exact clause before signing, because it is where the real cost of leaving sits.

BigChange: Does BigChange publish pricing?

No. Pricing is quoted after a demo and depends on user numbers, vehicle numbers and contract length.

Fleet Complete: Is it a fit for a fleet of five vans?

It will work, but small fleets get a better deal from vendors that publish pricing and sell month to month. Fleet Complete pricing improves with volume and a carrier relationship.

BigChange: Is it usable outside the UK?

It is sold mainly in the UK and Ireland with some European deployment. Accounting integrations and compliance content assume UK practice.

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