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Employee Engagement · head to head

Betterworks vs Zonka Feedback

Betterworks logo

Betterworks

Employee Engagement

Align, develop, and inspire your workforce

From
$1/month
Rated
-
Full reviewWebsite
Zonka Feedback logo

Zonka Feedback

Surveys

Multi-channel CX feedback platform with quoted pricing based on response volume and AI data credits

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Betterworks the $1 and $2 promotional rates require a three year agreement and expire on 31 August 2026; the standing prices are $8 and $9 per user per month; Zonka Feedback no pricing tier is published for either the core product or the AI add-on, so total cost is unknown until a sales quote is obtained.
  • They diverge on capability: Betterworks covers OKR & goal management, Zonka Feedback covers Multi-channel surveys.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Betterworks and Zonka Feedback actually diverge.

Attributes where Betterworks and Zonka Feedback differ
AttributeBetterworksZonka Feedback
Starting price$1/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, Android, ApiWeb, iOS, Android
CategoryEmployee EngagementSurveys
Founded2013Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Betterworks

  • OKR & goal management
  • Performance reviews
  • Continuous feedback
  • 1-on-1 meetings
  • Goal alignment
  • Calibration tools
  • Analytics & reporting
  • Mobile app

Only in Zonka Feedback

  • Multi-channel surveys
  • Kiosk and offline mode
  • Real-time dashboards
  • Case management
  • AI Feedback Intelligence
  • Reputation management

What people use each for

The jobs each tool is most often brought in to do.

Betterworks

  • Goals and OKR tracking across an organisationnot Zonka Feedback
  • Performance reviews, 1:1s and continuous feedbacknot Zonka Feedback
  • Calibration and succession planning on the higher tiernot Zonka Feedback
  • Skills mapping and development plansnot Zonka Feedback
  • Engagement surveys on the Enterprise tiernot Zonka Feedback

Zonka Feedback

  • A multi-location retailer or clinic wanting kiosk-based feedback capture alongside digital surveysnot Betterworks
  • A CX team that needs closed-loop case management to assign and track resolution of negative feedbacknot Betterworks
  • A hospitality operator wanting reputation management alongside direct feedback collectionnot Betterworks
  • A company with high volumes of open-ended feedback wanting AI theme extraction rather than manual taggingnot Betterworks

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Betterworks

  • The $1 and $2 promotional rates require a three year agreement and expire on 31 August 2026; the standing prices are $8 and $9 per user per month
  • Implementation is charged on top of the per-user price
  • Calibration, succession planning and skills intelligence need the Talent Intelligence tier
  • Engagement surveys and change management services are Enterprise only
  • The vendor states it adds most value above 500 employees, so smaller companies are not the target

Zonka Feedback

  • No pricing tier is published for either the core product or the AI add-on, so total cost is unknown until a sales quote is obtained.
  • The AI Feedback Intelligence product is priced separately on data credits, meaning a buyer who wants both feedback collection and AI analysis is negotiating two line items, not one.
  • Third-party pricing estimates in the low hundreds to near a thousand dollars a month vary enough that budgeting from public sources alone is unreliable.
  • Kiosk hardware and offline capture are a strength for physical locations but add limited value to a purely digital-only business, which pays for a capability it does not use.
  • It is a smaller vendor than Medallia or Qualtrics, so enterprise buyers evaluating analyst-recognised platforms may not shortlist it despite comparable core features.

Pricing, plan by plan

Betterworks

$1/month
  • Performance$8/month
    • Real-time performance tracking
    • Goals & OKRs
    • Feedback and conversations
  • Performance + Talent Intelligence$9/month
    • All Performance features plus anytime calibration
    • Succession planning
    • Skills intelligence
  • Enterprise$null/mo
    • Custom pricing
    • Everything in Performance + Talent Intelligence plus transformational program design
    • Engagement measurement

Zonka Feedback

On request
  • Feedback Management$undefined/month
    • Priced by response volume
    • Multi-channel surveys and case management
    • 14-day free trial
  • AI Feedback Intelligence$undefined/month
    • Priced by AI data credits, separate from Feedback Management
    • Theme extraction, sentiment and impact analysis

Which should you pick?

Choose Betterworks if

  • You need okr & goal management.
  • You work on Web, Ios, Android, Api.
  • You also want performance reviews.
Betterworks review

Choose Zonka Feedback if

  • You need multi-channel surveys.
  • You work on Web, iOS, Android.
  • You also want kiosk and offline mode.
Zonka Feedback review

Questions people ask

Is Betterworks or Zonka Feedback better?
Neither clearly leads. Betterworks starts at $1/month and Zonka Feedback at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Betterworks or Zonka Feedback?
Betterworks starts at $1/month and Zonka Feedback at On request.
Does Betterworks or Zonka Feedback run on more platforms?
Betterworks runs on Web, Ios, Android, Api. Zonka Feedback runs on Web, iOS, Android.
What is Betterworks best used for?
Betterworks is most often used for goals and okr tracking across an organisation, performance reviews, 1:1s and continuous feedback, calibration and succession planning on the higher tier, skills mapping and development plans. Of those, goals and okr tracking across an organisation and performance reviews, 1:1s and continuous feedback are not what Zonka Feedback is typically brought in for.
What can Betterworks do that Zonka Feedback cannot?
Betterworks covers OKR & goal management, Performance reviews, Continuous feedback, 1-on-1 meetings. Zonka Feedback covers Multi-channel surveys, Kiosk and offline mode, Real-time dashboards, Case management.

Answered from the vendors’ own pages

Betterworks: How much does Betterworks cost per user?

Betterworks costs $8 per user per month for the Performance plan or $9 per user per month for Performance + Talent Intelligence. Promotional pricing as low as $1-$2 per user per month is available for the first contract year with a 3-year commitment (expires August 31, 2026).

Source
Zonka Feedback: Is pricing published anywhere?

No. Zonka quotes pricing based on feedback volume for the core product and data credits for AI Feedback Intelligence; nothing is listed as a fixed price.

Betterworks: What does the Enterprise plan include?

The Enterprise plan includes everything in Performance + Talent Intelligence plus transformational program design, engagement measurement, in-app guides, and change management services. Pricing is custom and tailored to your organization.

Source
Zonka Feedback: Is AI Feedback Intelligence included in the base plan?

No, it is sold and priced separately from core feedback management.

Betterworks: Are there additional costs beyond per-user pricing?

Yes, implementation is a one-time cost separate from monthly per-user pricing. Betterworks' Professional Services team assists with design and launch.

Source
Zonka Feedback: Does it support offline feedback collection?

Yes, kiosk and tablet devices can capture feedback without a live network connection, which is a differentiator against purely web-based survey tools.

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