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API Management · head to head

Parse Server vs Salesforce Service Cloud

Parse Server logo

Parse Server

API Management

Open-source Backend as a Service platform with REST and GraphQL APIs

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Parse Server has a free tier, so it costs nothing to try first.
  • Each has a real cost: Parse Server deployment complexity and scaling challenges require operational expertise; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Parse Server covers REST API, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Parse Server and Salesforce Service Cloud actually diverge.

Attributes where Parse Server and Salesforce Service Cloud differ
AttributeParse ServerSalesforce Service Cloud
Starting priceFree$25/month
Pricing modelopen-sourcesubscription
Free tierYesNo
PlatformsNode.js, Express, REST API, GraphQL APIWeb, Ios, Android
CategoryAPI ManagementCustomer Support
Founded20111999

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Parse Server

  • REST API
  • GraphQL API
  • Authentication
  • Node.js
  • Cloud functions
  • File storage
  • Webhooks
  • Node.js support

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Parse Server

  • API Developmentnot Salesforce Service Cloud
  • API Gatewaynot Salesforce Service Cloud
  • API Testingnot Salesforce Service Cloud
  • API Documentationnot Salesforce Service Cloud
  • Microservicesnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Parse Server
  • Field servicenot Parse Server
  • Self-service portalsnot Parse Server
  • AI-powered supportnot Parse Server

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Parse Server

  • Deployment complexity and scaling challenges require operational expertise
  • Requires database management skills for MongoDB or PostgreSQL administration
  • Smaller community and ecosystem compared to Firebase or cloud alternatives
  • Query depth bypass vulnerability allowing denial-of-service attacks via complex REST/GraphQL queries
  • Stored XSS vulnerability through SVG file uploads requires patching

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Parse Server

Free
  • Open SourceFree
    • Self-hosted Parse Server
    • Community support

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Parse Server if

  • You need rest api.
  • You want to start without paying.
  • You work on Node.js, Express, REST API, GraphQL API.
  • You also want graphql api.
Parse Server review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Parse Server or Salesforce Service Cloud better?
Neither clearly leads. Parse Server starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Parse Server or Salesforce Service Cloud?
Parse Server has a free tier; the other does not. Paid plans start at Free for Parse Server and $25/month for Salesforce Service Cloud.
Does Parse Server or Salesforce Service Cloud run on more platforms?
Parse Server runs on Node.js, Express, REST API, GraphQL API. Salesforce Service Cloud runs on Web, Ios, Android.
Can I use Parse Server for free?
Yes. Parse Server has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is Parse Server best used for?
Parse Server is most often used for api development, api gateway, api testing, api documentation. Of those, api development and api gateway are not what Salesforce Service Cloud is typically brought in for.
What can Parse Server do that Salesforce Service Cloud cannot?
Parse Server covers REST API, GraphQL API, Authentication, Node.js. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service.

Answered from the vendors’ own pages

Parse Server: Is Parse Server self-hosted or cloud-managed?

Parse Server is entirely self-hosted and open-source, running on your own infrastructure with no monthly subscription required; you manage the MongoDB or PostgreSQL database and deployment.

Parse Server: What databases does Parse Server support?

Parse Server works with MongoDB and PostgreSQL as data stores, giving you flexibility to choose your preferred database system for your application.

Parse Server: What APIs does Parse Server provide?

Parse Server automatically generates both REST and GraphQL APIs based on your application schema, and you can extend these with custom queries, mutations, and remote schemas.

Source
Parse Server: What SDKs are available for Parse Server?

Parse provides native SDKs for iOS (Swift/Objective-C), Android, JavaScript/Node.js, PHP, and .NET, plus REST and GraphQL access for any other platform.

Source
Parse Server: Does Parse Server include user authentication?

Yes. Parse Server includes out-of-the-box user management with support for email/password authentication, OAuth providers (Facebook, Twitter, Google, GitHub, LDAP), push notifications, and campaigns.

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