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Amazon Connect vs Brex

Amazon Connect logo

Amazon Connect

Software

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Brex logo

Brex

Software

The financial stack for growing businesses

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Brex the free Essentials tier is limited to two legal entities
  • They diverge on capability: Amazon Connect covers Voice, Brex covers Corporate cards.

Where they differ

Only the attributes on which Amazon Connect and Brex actually diverge.

Attributes where Amazon Connect and Brex differ
AttributeAmazon ConnectBrex
Starting priceFree$29/month
Pricing modelusage-basedfreemium
Free tierYesNo
PlatformsWebWeb, Ios, Android
Founded20062017

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Brex

  • Corporate cards
  • Business accounts
  • Expense management
  • Bill pay
  • Travel
  • QuickBooks
  • NetSuite
  • Xero

Both cover

  • PCI DSS
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Brex
  • Voice, chat, email and SMS in one queuenot Brex
  • Conversational analytics and agent assistnot Brex
  • Outbound campaigns and automated contactnot Brex
  • Workforce scheduling for contact centre agentsnot Brex

Brex

  • Corporate cards with spend controls for startupsnot Amazon Connect
  • Expense management and reimbursementsnot Amazon Connect
  • Travel booking inside the spend platformnot Amazon Connect
  • Bill pay and accounting system syncnot Amazon Connect
  • Multi-entity spend management on the paid tiersnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Brex

  • The free Essentials tier is limited to two legal entities
  • Premium is $12 per user per month, so cost scales with headcount using the card
  • Enterprise and Smart Card pricing is not published
  • Eligibility criteria are not stated anywhere on the pricing page, which matters for a product that extends credit

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Brex

$29/month
  • EssentialsFree
    • Corporate cards
    • Expense management
    • Bill pay
  • Premium$12/month
    • Advanced controls
    • Custom approvals
    • Travel booking

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Brex if

  • You need corporate cards.
  • You work on Web, Ios, Android.
  • You also want business accounts.
Brex review

Questions people ask

Is Amazon Connect or Brex better?
Neither clearly leads. Amazon Connect starts at Free and Brex at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Brex?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and $29/month for Brex.
Does Amazon Connect or Brex run on more platforms?
Amazon Connect runs on Web. Brex runs on Web, Ios, Android.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. Brex starts at $29/month.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Brex is typically brought in for.
What can Amazon Connect do that Brex cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Brex covers Corporate cards, Business accounts, Expense management, Bill pay. Both handle PCI DSS, Web support.
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