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Oracle Utilities

Complete customer care and billing for utilities

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Overview

What Oracle Utilities does

Oracle Utilities provides comprehensive customer care, billing, and operational solutions for electric, gas, and water utilities. The platform supports customer engagement, revenue management, and regulatory compliance.

What people use it for

  • Customer information and billing systems for electric, gas and water utilities
  • Meter data management for utility smart metering programmes
  • Work and asset management for utility field operations

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The honest half

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Oracle Utilities.

  • Oracle Utilities does not appear on Oracle's published price list index, which covers Technology, eBusiness Suite, Fusion Applications, Engineered Systems, Business Intelligence, Siebel, PeopleSoft, JD Edwards, MySQL, Java and several cloud lines
  • Where Oracle does publish prices they are downloadable PDF price lists rather than an interactive pricing page
  • Oracle publishes separate commercial and US Public Sector price lists, so the commercial rate does not apply to government buyers

Capabilities

Features

  • Customer information system

    Customer information system capability

  • Billing and invoicing

    Billing and invoicing capability

  • Meter data management

    Meter data management capability

  • Customer self-service portal

    Customer self-service portal capability

  • Revenue management

    Revenue management capability

  • Credit and collections

    Credit and collections capability

  • Field service management

    Field service management capability

  • Regulatory compliance

    Regulatory compliance capability

  • Oracle Cloud

    Integration with Oracle Cloud

  • SAP

    Integration with SAP

  • Salesforce

    Integration with Salesforce

  • Workday

    Integration with Workday

Behind it

Who makes Oracle Utilities

Company
Oracle Corporation
Based in
Redwood City, CA
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Where to go from Oracle Utilities

Other Energy Utilities software

Softwr does not host reviews and shows no star rating for Oracle Utilities, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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