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Software · head to head

Tripleseat vs Universe

Tripleseat logo

Tripleseat

Software

Event management for hospitality

From
$300/month
Rated
-
Full reviewWebsite
Universe logo

Universe

Software

Ticketing and event management made simple

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Universe has a free tier, so it costs nothing to try first.
  • Each has a real cost: Tripleseat pricing is quote only across every package. The site states "Why don't you show prices on the website? Because your venue isn't a SKU. Pricing depends on volume, locations, add-ons, and use case," with all plans routing to Request a Demo.; Universe limited design customization for event pages and branding control
  • They diverge on capability: Tripleseat covers Lead management, Universe covers Ticketing.

Where they differ

Only the attributes on which Tripleseat and Universe actually diverge.

Attributes where Tripleseat and Universe differ
AttributeTripleseatUniverse
Starting price$300/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
Founded20082011

Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Tripleseat

  • Lead management
  • Event booking
  • Contracts
  • BEOs
  • Payment processing
  • Toast
  • Square
  • QuickBooks

Only in Universe

  • Ticketing
  • Event pages
  • Guest lists
  • Check-in app
  • Analytics
  • Stripe
  • PayPal
  • Facebook

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Tripleseat

  • Event planning
  • Ticket sales
  • Attendee management
  • Virtual events
  • Event marketing

Universe

  • Event planning
  • Ticket sales
  • Attendee management
  • Virtual events
  • Event marketing

Both are used for event planning, ticket sales, attendee management, virtual events, event marketing, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Tripleseat

  • Pricing is quote only across every package. The site states "Why don't you show prices on the website? Because your venue isn't a SKU. Pricing depends on volume, locations, add-ons, and use case," with all plans routing to Request a Demo.

Universe

  • Limited design customization for event pages and branding control
  • User interface becomes unintuitive for advanced features and complex event types
  • No ability to transfer attendees between time slots; requires full refund and repurchase
  • Difficult walk-up/credit card sales processing at physical events
  • Slow customer support for refunds and technical issues

Pricing, plan by plan

Tripleseat

$300/month
  • Core$300/month
    • Event management
    • Contracts
    • Reporting
  • Professional$500/month
    • Lead management
    • BEOs
    • Integrations
  • Enterprise$800/month
    • Multi-location
    • API access
    • Dedicated support

Universe

Free
  • Free EventsFree
    • Free event creation and ticketing
  • Starter$0.79/per ticket
    • 2% + $0.79 per ticket
    • Capped at $19.95 per ticket
    • Basic event management
  • Standard$1.99/per ticket
    • 2.5% + $1.99 per ticket
    • Capped at $19.95 per ticket
    • Advanced features
  • Pro$null/custom
    • Dynamic pricing
    • RFID access control
    • Ticketmaster distribution

Which should you pick?

Choose Tripleseat if

  • You need lead management.
  • You work on Web, Ios, Android.
  • You also want event booking.
Tripleseat review

Choose Universe if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want event pages.
Universe review

Questions people ask

Is Tripleseat or Universe better?
Neither clearly leads. Tripleseat starts at $300/month and Universe at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Tripleseat or Universe?
Universe has a free tier; the other does not. Paid plans start at $300/month for Tripleseat and Free for Universe.
Does Tripleseat or Universe run on more platforms?
Tripleseat runs on Web, Ios, Android. Universe runs on Web, iOS, Android.
Can I use Universe for free?
Yes. Universe has a free tier, so you can try it without paying. Tripleseat starts at $300/month.
What is Tripleseat best used for?
Tripleseat is most often used for event planning, ticket sales, attendee management, virtual events.
What can Tripleseat do that Universe cannot?
Tripleseat covers Lead management, Event booking, Contracts, BEOs. Universe covers Ticketing, Event pages, Guest lists, Check-in app. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

Universe: What platforms does Universe support?

Universe is available on web, iOS, and Android, with support across 25 countries and 9 languages. Organizers can accept online, mobile, onsite, kiosk, and print-at-home tickets.

Source
Universe: Does Universe integrate with other tools?

Yes. Universe integrates with 5,000+ partner applications through Zapier, allowing automation of ticket sales data to CRM, invoicing, and other business tools without code.

Source
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Related pages

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