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Customer Support · head to head

Plain vs Customerly

Plain logo

Plain

Customer Support

AI support infrastructure built for B2B teams

From
$35/month
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Plain foundation plan limited to 2,000 credits per month may be restrictive for high-volume teams; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • They diverge on capability: Plain covers Multi-channel consolidation, Customerly covers Live chat.

Where they differ

Only the attributes on which Plain and Customerly actually diverge.

Attributes where Plain and Customerly differ
AttributePlainCustomerly
Starting price$35/monthFree
Pricing modelTiered pricing per seat with credit systemsubscription
Free tierNoYes
PlatformsWeb, APIWeb, Ios, Android
FoundedUnknown2015

Identical on both: user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Plain

  • Multi-channel consolidation
  • AI agents
  • Workflow automation
  • Sidekick assistant
  • Insights engine
  • Linear and Jira integration
  • Help Center and Knowledge Base
  • API-first extensibility

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

What people use each for

The jobs each tool is most often brought in to do.

Plain

  • Consolidating support from multiple channels into one inboxnot Customerly
  • Automating support workflows with AI agentsnot Customerly
  • Extracting insights and trends from customer conversationsnot Customerly
  • Building custom support solutions with API accessnot Customerly
  • Implementing AI-assisted customer support at scalenot Customerly

Customerly

  • Customer supportnot Plain
  • Lead generationnot Plain
  • Email marketingnot Plain
  • Customer feedbacknot Plain

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Plain

  • Foundation plan limited to 2,000 credits per month may be restrictive for high-volume teams
  • Pricing increases significantly from Foundation to Horizon ($35 to $299 per month)
  • No published pricing for Frontier (custom) plan
  • Additional seat costs ($99 per seat) add up for larger teams
  • Credit-based system requires monitoring usage to avoid overages

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

Plain

$35/month
  • Foundation$35/month
    • 2,000 credits per month
    • Slack and email channels
    • Ari AI agent
  • Horizon$299/month
    • 15,000 credits per month
    • All Foundation features
    • Microsoft Teams integration
  • Frontier$null/custom
    • Custom credit allowance
    • All Horizon features
    • Discord channels

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose Plain if

  • You need multi-channel consolidation.
  • You work on Web, API.
  • You also want ai agents.
Plain review

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Questions people ask

Is Plain or Customerly better?
Neither clearly leads. Plain starts at $35/month and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Plain or Customerly?
Customerly has a free tier; the other does not. Paid plans start at $35/month for Plain and Free for Customerly.
Does Plain or Customerly run on more platforms?
Plain runs on Web, API. Customerly runs on Web, Ios, Android.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Plain starts at $35/month.
What is Plain best used for?
Plain is most often used for consolidating support from multiple channels into one inbox, automating support workflows with ai agents, extracting insights and trends from customer conversations, building custom support solutions with api access. Of those, consolidating support from multiple channels into one inbox and automating support workflows with ai agents are not what Customerly is typically brought in for.
What can Plain do that Customerly cannot?
Plain covers Multi-channel consolidation, AI agents, Workflow automation, Sidekick assistant. Customerly covers Live chat, Email marketing, Customer surveys, Help center.

Answered from the vendors’ own pages

Plain: What is included in the Foundation plan?

The Foundation plan ($35/month per seat) includes 2,000 credits per month, support for Slack and email, Ari AI agent, Linear and Jira integrations, and Help Center access. Up to 5 seats are included.

Source
Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Plain: Can I use Plain with Microsoft Teams?

Yes, Microsoft Teams integration is available on the Horizon plan ($299/month) and higher.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Plain: Is there a free trial for Plain?

Yes, Plain offers a 7-day free trial with no credit card required. You can also get 50% discount through their startup program.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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