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PagerDuty

Real-time operations for real-time business

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Overview

What PagerDuty does

PagerDuty is an incident management platform that helps teams detect and respond to infrastructure and application issues quickly. It aggregates signals from monitoring tools, applies machine learning to correlate and suppress noise, and routes alerts to the right people.

What people use it for

  • Incident management
  • On-call scheduling
  • Real-time alerting
  • Service reliability
  • Digital operations

Related searches

The honest half

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about PagerDuty.

  • AIOps, status pages, and live call routing are expensive add-ons not included in base plans, significantly increasing total cost
  • Complex escalation policies require workarounds for scheduling patterns beyond basic weekly rotations
  • 5-user minimum requirement forces costs even for small teams, with forced Business tier upgrades adding $12,000+ annually for larger teams

Cross-shopped

What people choose instead of PagerDuty

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

Capabilities

Features

  • Incident response

    Incident response capability

  • On-call management

    On-call management capability

  • Alert grouping

    Alert grouping capability

  • Escalation policies

    Escalation policies capability

  • Mobile incident management

    Mobile incident management capability

  • Postmortems

    Postmortems capability

  • Status pages

    Status pages capability

  • Event intelligence

    Event intelligence capability

  • Datadog

    Integration with Datadog

  • New Relic

    Integration with New Relic

  • Splunk

    Integration with Splunk

  • AWS CloudWatch

    Integration with AWS CloudWatch

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

What is the minimum cost to use PagerDuty?

PagerDuty requires a minimum of 5 users per account. The Professional plan starts at $21 per user per month ($105/month minimum), with annual billing providing 16% discount.

Source
What integrations does PagerDuty support?

PagerDuty integrates with 750+ monitoring, ticketing, and collaboration tools including Datadog, Slack, Jira, ServiceNow, New Relic, and Nagios.

Source
How much does AIOps cost in PagerDuty?

AIOps Intelligence is sold separately as an add-on starting at $699 per month, and is not included in any of the base plans.

Source

Behind it

Who makes PagerDuty

Company
PagerDuty Inc
Based in
San Francisco, CA
Founders
Alex Solomon, Andrew Miklas, Baskar Puvanathasan

Timeline

PagerDuty over time

  1. Acquisition2020-01-01

    PagerDuty acquires Rundeck for workflow automation capabilities

    Source
  2. Launch2019-04-15

    PagerDuty IPO on April 15, 2019 at $24.00 per share, raising net proceeds of $213.7 million

    Source
  3. Milestone2016-01-01

    Jennifer Tejada becomes PagerDuty CEO and repositions the company for larger enterprise buyers

    Source
  4. Founded2009-01-01

    PagerDuty founded in Toronto by three University of Waterloo graduates as an on-call alerting platform

    Source
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Softwr does not host reviews and shows no star rating for PagerDuty, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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